Collaborative Support Models for Internal and External IT Teams

it's that time a year!  itSMF Fusion USA, full of ITIL process, CMDB, framework fun! Ok, so I thought I'd play with concepts that didn't involve traditional IT, file systems and eliminate email from the work force.  It's possible I do it every day.

 Tuesday, October 30 at 7:30 AM 

Knowledge-based support communities are rapidly moving to models that are not easily defined or measured. The line between traditional incident management and external support has been blurred to the point where the marketing, support, and infrastructure teams act as one department. Explore the different models of support being used by global organizations today.

Tuesday, October 30 at 7:30 AM 
Knowledge-based support communities are rapidly moving to models that are not easily defined or measured. The line between traditional incident management and external support has been blurred to the point where the marketing, support, and infrastructure teams act as one department. Explore the different models of support being used by global organizations today.

Collaborative Support Models for Internal and External IT Teams - itSMF Fusion 12 #SMFusion12 from Chris Dancy