ITSM Is Just BSM with IT Examples - Practitioner Radio Episode 33

Troy’s Thunder Bolt Tip of The Day:

Remember when we are talking about Business Service Management it is the Parent of ITSM. We need to understand are Possibly Business Shared Services. 

• Pocket PR Radio
• What is BSM?
• Unfortunately the confusion around the term Business Service Management often stems from one of the following incorrect assumptions:
• Business Service Management is analogous to IT Service Management or ITIL
• Business Service Management relates specifically to an ITSM Tool suite
• BSM is a Concept of Business Service Orientation
• Reaching For The Future with BSM:
On The Path Towards Business “Oriented” Service Management http://www.bsmreview.com/troy1.shtml
• Business Service Management is the parent principle of IT Service Continuity Management
• Every business / service organization have the same basic DNA type of practices.
• All service organizations have the same basic structures for producing value.
• Market Demand Analysis & Planning
• Demand Intake & requirements generation
• Product / Service Design
• Product / Service Launch / Change Processes
• Operations / Support
• Service Productization Webinar: http://www.youtube.com/watch?v=WfnZW3hJBWo
• The Separation of History not Reality or Logic
• Incident Management is only one aspect of Product Support
• Business Relationship Manager – Customer Liaison
• Encyclopedia Sales Men and The Service Catalog
• Management Systems & BSM
• IT Operating Model http://blogs.pinkelephant.com/index.php?/troy/practitioner_radio_episode_19_-_the_strategic_role_of_an_it_operating_/
•  
• Cycle / Lead Time
• Service Level Management and BSM
• Cycle Time and bringing products to market
•  What’s the difference between Incident & Bug Tracking
• Portfolio Inputs for CSI
• Operational Excellence – Continual Feedback Loop for Product and Market renewal
• No standard’s body capturing a common view of BSM
• Who Needs another set of books?
• Shout out to Stewart Crymble
• Business Shared Services including IT Specialist Groups
• Dealing with redundancy by consolidating specialty IT Functions
• Gartner Article on IT Budgets = A Decade of Devaluation in IT http://blogs.gartner.com/mark_mcdonald/2012/09/07/a-decade-of-devaluation-in-it/

Observations:

1. Most service organizations need enterprise / shared services that support the Governance and Management aspect of the value chain
2. Many organizations are starting to see IT shared services begin to consolidate into business shared services.

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