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Sunday
Dec092012

2012 the year that was, 500K reasons people listened - ITSM Weekly the Podcast, Episode 101


2012 the year in ITSM Review

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

  **News Gator: Updates from Tech**

Your Hosts:  Chris DancyMatthew Hooper and Matt Beran 

(twitter #ITSMWP)

Guest:  Mark Kawasaki and Shane Carlson

SHOW NOTES:

 2012 Top Ten ITSM Weekly SoundCloud:

1.  3500 listens:  July 17, 2012

Sophie's Choice and Ivanka's Asset - ITSM weekly the podcast (Episode 91) http://soundcloud.com/itsmweekly/itsmwp-episode-91

2.  3400 listens / 19K total Nov 2011

Gartner, Like A Boss! - ITSM Weekly The Podcast (Episode 73)

http://soundcloud.com/itsmweekly/gartner-like-a-boss-itsm

3.  2600 / 8K total: July 9, 2012

I Will Cut You, DevOps & Culture - ITSM weekly the podcast EPISODE 92

http://soundcloud.com/itsmweekly/itsmwp-episode-92

4.  1400 / 9K total:  August 6, 2012

Illusions of Choice, Today's Enterprise of Tomorrow - ITSM weekly the podcast EPISODE 93

http://www.servicesphere.com/blog/2012/8/6/illusions-of-choice-todays-enterprise-of-tomorrow-itsm-weekl.html

5.  1300 listens 5400 total:  March 8, 2012

Don't Call It A Comeback - The Gartner ITSM Show - ITSM weekly the podcast EPISODE 84

http://www.servicesphere.com/blog/2012/3/8/dont-call-it-a-comeback-the-gartner-itsm-show-itsm-weekly-th.html

6.  1200 / 7K total:  June 5, 2012

Infinite monkey theorem - ITSM Weekly Episode 90

http://www.servicesphere.com/blog/2012/6/5/infinite-monkey-theorem-or-why-dating-woman-has-itil-written.html

7.  1100 / 11K total:  May 19, 2012

I'm in a K-Hole and all I hear is a powerful USERVOICE - ITSM weekly the podcast EPISODE 89

http://soundcloud.com/itsmweekly/itsmwp-episode-89

8.  237 / 9K total:  March 20, 2012

Oh my, we touched a nerve. Salesforece Speaks - ITSM weekly the podcast EPISODE 85

http://www.servicesphere.com/blog/2012/3/20/oh-my-we-touched-a-nerve-salesforce-speaks-itsm-weekly-the-p.html

9.  323 / 3100 total:  May 5, 2012

Jumping through Hoops for IT Services - ITSM weekly the podcast EPISODE 88

http://www.servicesphere.com/blog/2012/5/5/jumping-through-hoops-for-it-services-itsm-weekly-the-podcas.html

10.  300 / 17K total:  August 30, 2012

Sponsors of Tomorrows Enterprise, Intel CIO Kim Stevenson - ITSM weekly the podcast EPISODE 94

http://www.servicesphere.com/blog/2012/8/30/sponsors-of-tomorrows-enterprise-intel-cio-kim-stevenson-its.html

2012 STAT ITSM Weekly Podcast TOTAL LISTENS FROM AROUND THE WORLD FOR ALL ITSM PODCAST:

22K SoundCloud listens / Add in itunes/vimeo/downloads:

523,000 LISTENS in 2012.

2012 Thoughts and Reviews:

 

  • Everything is collapsing., education, information trade shows.
  • “Changing from professional organizations looking to digest content to a a community that shares content”
  • itSMF Fusion Dallas LIVE review on YouTube
  • A practitioner chimes in on 2012
  • No one making into the Magic Quadrant is a marketing ploy
  • “Watch the dollars, NOT THE CHANGE”
  • No analyst will say, WHAT IS MOBILE, WHAT IS SOCIAL…COME ON!
  • Two years ago when we called this movement, no one paid attention.
  • This is Social IT (the blog) http://www.servicesphere.com/blog/2012/5/9/what-is-social-it.html
  • This is Mobile IT (the blog) http://www.servicesphere.com/blog/2012/3/2/it-support-is-all-about-location.html
  • The last time our industry had this much misinformation, we wrote ITIL ®
  • MyIT from BMC the launch of a tool for the enterprise

2013 PREDICTIONS:

  • More tools bought at the system level.
  • Dreamforce was the future of enterprise tool sets.
  • If you have to act like Dora the Explorer to understand the business.
  • “WE ARE THE CUSTOMERS WE ARE TRYING TO FIGURE OUT, WE DON’T NEED TO SIT WITH CUSTOMERS, WE NEED A MIRROR!”
  • Rackspace, is the head of the pack as ITSM professionals.
  • Intel CIO culture amazing, but the quest to be social, or seen as social, not happening as fast as they want.
  • Organizations, can’t buy in marketing in dollars, what they can hire in an employee.
  • Cult of the enterprise celebrity Presentation
  • Does every company need to hire 100 Robert Scoble?
  • Are we looking at mass technological unemployment?
  • Silicon Trailer Park
  • Highly employable because you can’t focus, or Highly employable because you can’t leave the old world behind?

 Wrap Up:

Chris Dancy’s 2013 prediction:

  1. FrontRange Solutions sold or merged.
  2. Another ITSM vendor sold or merged
  3. Every vendor will have a heavy mobile tools
  4. No form based workflow in 1 vendor by end of year
  5. Absorb data collection in 1 ITSM tool
  6. Conferences will change, because of audience fact checking and new material.
  7. Analysts role will change because their business units keep them in little boxes
  8. Stephen Mann vs. Jarod Greene
  9. The year of the empowered knowledge worker, Authenticity, being a maker vs. assemblers.
  10. 2013 we are going to have to rely on EACH other more than ever, because the power brokers are going to lose their minds.

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Reader Comments (1)

Wow, you've had great success this year. Love the podcast!

July 20, 2013 | Unregistered CommenterBill C.

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by Chris Dancy