ITSM isn’t Dead, it’s in a Persistent Vegetative State.
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Episode 83 Topics:
Euthanasia for the tech aged
Guy Kawalski is a God, but Chris Brogan doesn’t do it for Hoop.
Focusing on warranty
SMAK over design? Really?
Rob England and CSI
IT overstates its importance in MANY area’s
Pinterest cures the blind and Quadriplegia
Harmonix Guitar Hero
Don’t tweet me brow…
You might be a ‘tweetneck’
SocialBro the analytics platform
Scribr the book for your social life
Teach kid’s history based on Facebook timelines
Sarah Lane’s Klout Score
BMC buys Numara our thoughts
We SHOULD assume that people have the BEST intentions for us.
Is Service Request broken in ITIL, Hooper answers viewer mail
Rapid and FEATURE are two words you don’t see in ITIL v2011
Dogs in your office?
You have to be valued to have “leakable” news
Hooper teaches US history
Jeff Brooks Gartner Analyst
Desk.com the evolution of Assist.ly
Making love to Matt Hooper
Patrick Bolger from Hornbill
IT Support and Customer Service are becoming one!
Constant Contact, former director of customer service, meets with Hooper.
Integration is the key to headless
Hooper makes a jokey
Feed My Inbox (RSS to email)
Integrate pinterest, facebook and twitter into evernote
Dropbox add in that takes rules for dropbox
SMAK integration to power inbox
The problem Xobni
Why don’t I used a single stream
BMC photo bomb
Big Data talk.
Dan Turchin running Mobile division for ServiceNow
Hoopers facebook block out his wife
The redacted group
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