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ITSM isn’t Dead, it’s in a Persistent Vegetative State. - ITSM weekly the podcast EPISODE 83

ITSM isn’t Dead, it’s in a Persistent Vegetative State.

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris DancyMatthew Hooper and Matt Beran (twitter #ITSMWP)


Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Episode 83 Topics:

Mobile Roadie CEO, Michael Schneider too important to appear on itSMF USA or ITSM Weekly, UGH!

The Resume is Dead

Old Techies never die, they just can’t get hired

Halftime Show, is Age a factor in Innovation?

Euthanasia for the tech aged

The video of the podcast

Guy Kawalski is a God, but Chris Brogan doesn’t do it for Hoop.

Focusing on warranty

SMAK  over design?  Really?

SMAK product social media filtering

Rob England and CSI

Social IT and Rob England, the Social IT “debate”

IT overstates its importance in MANY area’s

Pinterest cures the blind and Quadriplegia

Harmonix Guitar Hero

Charles Betz

The value of KLOUT?  

Don’t tweet me brow…

You might be a ‘tweetneck’

SocialBro the analytics platform

Scribr the book for your social life


Teach kid’s history based on Facebook  timelines

Sarah Lane’s Klout Score

BMC buys Numara our thoughts


Stephen Mann’s Blog on BMC and Numara

Great Philosopher Finger Puppets

The video of the finger puppets

Back2ITSM Facebook Group

We SHOULD assume that people have the BEST intentions for us.

Is Service Request broken in ITIL, Hooper answers viewer mail

Rapid and FEATURE are two words you don’t see in ITIL v2011

CEO of Get Satisfaction on the podcast

Rackspace on the podcast

Dogs in your office?

itSMF doesn’t have the lead story on the election of their new chair Marianna Billington

You have to be valued to have “leakable” news

Paul Revere

Hooper teaches US history

Jeff Brooks Gartner Analyst the evolution of video

Making love to Matt Hooper

Patrick Bolger from Hornbill

IT Support and Customer Service are becoming one!

ZENDesk Facebook integration is TIGHT

Constant Contact, former director of customer service, meets with Hooper.

Integration is the key to headless


Hooper makes a jokey

itSMF and HDI announce for another two years

Connect Learn Grow Podcast

itSMF USA looking for speakers

Feed My Inbox (RSS to email)

Integrate pinterest, facebook and twitter into evernote

Dropbox add in that takes rules for dropbox

SMAK integration to power inbox

Rapportive Software

The problem Xobni

Why don’t I used a single stream


The hooper family is Gypsies

So rich, your home has this feature


Practioner Radio the REAL ITSM show

Rhett’s Avatar

BMC photo bomb

Big Data talk.

Dan Turchin running Mobile division for ServiceNow

Chris Dancy’s new photos

Euthanized child because she’s in a Persistent Vegetative State.

Hoopers facebook block out his wife

The redacted group

Analyze this

The video of the episode





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Reader Comments (1)

Hi Guys,

another great and funny ITSM Weekly podcast. But wait, when I stopped subscribing the ITSM Weekly my impression was that as a garnish you were talking most time about career options, certification paths and events you must have been, but now my impression is that's all about Social Media and the latest tools and services (which is much more interesting).

I like this very much and i'm pretty sure that i will resubrice and start following you again.

Best regards

February 23, 2012 | Unregistered CommenterRoland Judas

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by Chris Dancy