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Tuesday
Feb072012

Culture & ITSM Transformation Projects - Practitioner Radio Episode 21

 

Troy’s Thunder Bolt Tip of The Day:

Remember that culture and behavior are two different things. Behavior can be adjusted in the short term through careful management. Culture will only change after time has passed and the transformation was proven successful. Focus on short term actions on changing behavior - with an goal of long term culture impact.

Show Notes: 

Shout Out to Cary King

Pink’s Opening Session – State Secret

Pink12 Pinky “Crooner Pinker”

http://blogs.pinkelephant.com/index.php?/tpnb/comments/itsm_your_way_at_pink12/

Troy’s Pink12 Session - 5 Tips For Cementing Organizational Change

http://www.pinkelephant.com/Pink12/ProgramDetails/SessionDescriptions/#CO7

ITSM Is really about People Change Projects

http://blogs.pinkelephant.com/index.php?/troy/comments/the_people_process_and_technology_flaw/

HBR Fair Process Managing in the Knowledge Economy Article

http://www.unmc.edu/media/gpphli/interregional/fair_process__managing_the_knowledge_economy.pdf

Most culture literature is found in general business literature

What Is Culture? (Human Nature, Group, Tone At the Top, Personality)

Culture (Enterprise, Group, Individual)

Dealing with culture is not a 1 size fits all approach

Culture is different between Dev. and Ops groups

Deal and Bolman Cultural Model – Reframing Organizations

http://www.amazon.com/Reframing-Organizations-Leadership-JOSSEY-BASS-MANAGEMENT/dp/0787987999/ref=sr_1_1?s=books&ie=UTF8&qid=1328035669&sr=1-1

The Goal is to Change Behavior Not Culture!

Professor John Kotter – Change Process

http://blogs.pinkelephant.com/index.php?/troy/2010/09/

The Kotter Model and ITSM Quick Wins

http://www.pinkelephant.com/DocumentLibrary/UploadedContents/PinkLinkArticles/Creating%20Quick%20Wins.pdf

ITSM Transformation and The Kubler-Ross Grief Model

http://blogs.pinkelephant.com/index.php?/troy/comments/the_itsm_grieving_process/

De Bono’s  6 Hats Thinking Systems

http://www.debonothinkingsystems.com/tools/6hats.htm

Mountains, Mole Hills & Dead Buffaloes

http://blogs.pinkelephant.com/index.php?/troy/mountains_mole_hills_dead_buffaloes/

 

 

EXTRA EXTRA EXTRA SPECIAL:

SEE CHRIS AND TROY RECORD LIVE AT PINK12!!!

http://www.pinkelephant.com/Pink12/

 LISTEN NOW 

   

Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android

 

 


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by Chris Dancy