Service Intelligence, Gorilla Style ITSM - ITSM weekly the podcast (EPISODE 81.6)

Service Intelligence, Gorilla Style ITSM 

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Guest: Sharon Taylor

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Episode 81.6 Topics:

• Women in ITSM (IT Service Management) Podcast Series
• The Sharon Taylor Show
• Sharon Taylor’s Video on The TSO YouTube Office
• Robert Stroud is a Big Fan
• itSMF UK Conference
• ASPECT Group Inc
• Sharon Taylor has over 20 books
• What the CXO needs to know about ITSM
• WIN TWO BOOKS (Leave a message somewhere)
• Service Intelligence, Improving Your Bottom Line with the Power of IT Service Management:   by Sharon Taylor
• The book is for the IT CUSTOMERS , e.g. weaponry for your IT customers.  How to hold the feet of the ITSM organization to the fire!
• “We underestimate how savvy the business customer is”
• What needs to be in a sourcing agreement?
• This is NOT a book for an ITIL student (thank GOD)
• Creating and Driving Service Excellence - An Executive's Guide to IT Service Management
•  ITIL books speak to an IT audience
• ISACA
• 90 pages of LOVE!
• What would you slip under the door of the CIO?
• Endorsed by Rob England (The IT Skeptic)
• Back2ITSM
• Sharing is not making anyone rich nor is writing a book?
• Basic Service Management
• itSMF  Evolution
• The value of MEMBERSHIP in a world of connected communities. 
• Ben Clacy itSMF UK
• Advice for a new author
• Be a writer for itSMF!
• Libboo Social Book Publishing (Mass Challenge!)
• The News Segment from Episode 81
• Episode 82
• Episode 83 all the news and updates coming in 2 weeks!

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Enclosure

Comments

[Mike Messina]

I would be interested in getting a copy of the book written by Sharon.

[JP]

Will be getting both, if Dancy's not out (wink, wink!). But I'm particularily interested in Service Intelligence b/c it jives with something I read in this http://hbswk.hbs.edu/pdf/item/6738.pdf which was posted by Mauricio C. earlier in the week. Will probably get that 'Uncommon Service' book too.