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Thursday
Feb092012

Service Intelligence, Gorilla Style ITSM - ITSM weekly the podcast (EPISODE 81.6) 

Service Intelligence, Gorilla Style ITSM 

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris DancyMatthew Hooper and Matt Beran (twitter #ITSMWP)

Guest: Sharon Taylor

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Episode 81.6 Topics:

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Reader Comments (2)

I would be interested in getting a copy of the book written by Sharon.

February 10, 2012 | Unregistered CommenterMike Messina

Will be getting both, if Dancy's not out (wink, wink!). But I'm particularily interested in Service Intelligence b/c it jives with something I read in this http://hbswk.hbs.edu/pdf/item/6738.pdf which was posted by Mauricio C. earlier in the week. Will probably get that 'Uncommon Service' book too.

February 10, 2012 | Unregistered CommenterJP

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by Chris Dancy