Troy’s Thunder Bolt Tip of The Day:
Establishing formal, tiered and managed channels for Demand intake is critical for Business and IT Strategy Integration.
itSMF Ottawa Professional Development Day http://www.itsmf.ca/events/details.html?event_id=768
Jack Probst itSMF USA Board Memember http://blogs.pinkelephant.com/index.php?/president/comments/jack_probst/
The Six Channels in the Demand Channel
Plan Build Operate
Put DEMAND up front
Business Relationship Management http://www.servicesphere.com/blog/2011/9/25/supplier-strategy-practitioner-radio-episode-14.html
What is listening for demand deep below the service desk?
Push mentality vs Pull mentality
Devops vs The Business
Business Continuity Management SHOULD drive the IT continuity management
Engineer to Order, Make to Order, Assemble to Order
To move beyond ENGINEER to order, you need a culture shift.
Everyone wants to be an ARTIST