Demand Channels - Practitioner Radio Episode 23

Troy’s Thunder Bolt Tip of The Day:

Establishing formal, tiered and managed channels for Demand intake is critical for Business and IT Strategy Integration.

Show Notes: 

Pink12 http://www.pinkelephant.com/pink12/

itSMF Ottawa Professional Development Day http://www.itsmf.ca/events/details.html?event_id=768  

Jack Probst itSMF USA Board Memember http://blogs.pinkelephant.com/index.php?/president/comments/jack_probst/

IT Operating Model http://www.servicesphere.com/blog/2011/12/27/the-strategic-role-of-an-it-operating-model-practitioner-rad.html 

Service Management Office http://www.servicesphere.com/blog/2012/3/4/pink-elephant-2012-live-recording-the-service-management-off.html 

The Six Channels in the Demand Channel

Plan Build Operate

Put DEMAND up front

Business Relationship Management http://www.servicesphere.com/blog/2011/9/25/supplier-strategy-practitioner-radio-episode-14.html

Strategic Demand

Tactical Demand

Operational Demand

Quality Systems http://www.servicesphere.com/blog/2011/12/1/quality-systems-are-not-frameworks-practitioner-radio-episod.html

Influencing Demand?

What  is listening for demand deep below the service desk?

Paul Wilkinson

Push mentality vs Pull mentality

Devops vs The Business

Business Continuity Management SHOULD drive the IT continuity management

The Value of ITIL assessment via The IT Skeptic

Engineer to Order, Make to Order, Assemble to Order

To move beyond ENGINEER to order, you need a culture shift.

Everyone wants to be an ARTIST

Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android

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