Don't Call It A Comeback - The Gartner ITSM Show - ITSM weekly the podcast EPISODE 84

ITSM isn’t Dead, it’s in a Persistent Vegetative State.

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Guest: Jarod Greene

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Episode 84 Topics:

• Gartner Announces the Return of the Magic QuadrantThe Retirement of the ITSM Service Desk Magic Quadrant
• "IT Service Support Management" Magic Quadrant, is NOT the ITSM Service Desk Magic Quadrant
• How does Gartner define "Asset Management", Patricia Adams and Bill Snyder at Gartner
• Jeff Brooks, Gartner Analyst for ITSM
• The ITSM Inclusion Criteria Paper
• SOMOCO - Social Mobile Cloud
• NEW in the Inclusion Criteria has, Social and Mobile
• Is Garter now bleeding edge?
• This is WHERE the market is GOING, and Gartner wants to help GUIDE clients to WHAT they SHOULD be asking for!
• Solutions must be both ON and OFF premise
• What about governance and security for software location hosting?
• What would support look like if you Reinvented it from scratch?
• People always go back to OLD support models even when they have the chance to reinvent the wheel.
• Unsustainable support model
• Productivity vs. Reactive Service Desk
• Where does innovation coming from now a days?
• It's now up to the COLLECTIVE COMMUNITY to deliver some alterative options for the industry
• When an actual solution is there, I want the problem.
• Enterprise Klout?  Influence / Reputation in ITSM metrics?
• Formalized IT Social Support?
• How do you measure users who help each other (e.g. Open Self Service, e.g. GetSatisfaction)
• Executive Support Desk?
• DataShift Announcement
• Sentiment Analysis
• The Goldmine of ITSM data that is UNCOLLECTED and MINED
• What would management metrics look like in 2001 on email?
• Is support relevant / or is it just measurable
• If a  knowledge workers can be measured by algorithm it's possibly safer and less biased than humans with prejudices
• How Kindle shows crowd sourced relevance
• Chris York from Twitter, Timtim is no longer the important resource, attention is.
• Q3 the NEW quadrant WILL be released for ITSM
• Follow or discuss with Jarod Greene on Twitter
• The Rise of Industry Celebrity
• Stephen Mann, who is this person?
• ITSM Weekly Podcast (UK)
• How does the different analyst models of communication change from the each other?
• Followers per Tweet Metrics?
• Signal to Noise ratio is dependent on the PERSON
• Lil Wayne of Twitter

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