Pleasing the Crowds at #Pink12 - ITSMWP Rest of the World Edition - Episode 32
Friday, March 9, 2012 at 2:44PM
Pleasing the Crowds at #Pink12.
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....
Show notes Episode 32 - March 2012
Live from the Petrossian Bar at the Bellagio during Pink Elephant 2012
Shane Carlson @ITSMPundit – Cognizant
BACK2ITSM meets ITSMWPROW (view the photos)
Shane offers the Cognizant Process Model free – on BACK2ITSM and theITSMReview
BACK2ITSM website nearly ready – Here’s the preview
Let’s have a good definition of what BACK2ITSM is for
Ian Clayton – author of USMBOK
USMBOK now available via TSO International Best Practice website
Ted Levitt – What Business are you in? ($1 from Audible)
Frei – Four things a service business must get right ($1 from Audible)
Karen Ferris – Author Balanced Diversity: A portfolio approach to organizational change
Nobody wants to clash with Kirk Weisler
Download the Balanced Diversity whitepaper from Macanta Consulting
Andrew Friar – Podcast host
What it takes to do the podcast show notes (video)
Herding Cats (video)
Ian Aitchison – “I’m getting better” (video)
Should have gone to Specsavers (video)
Rob England – The IT Skeptic @theitskeptic
Rob’s session – Showdown of the methodologies
COBIT5 will be the framework of choice, fleshed out by ITIL
TIPU – An agile approach to Service improvement
TIPU is NOT The Invisible Pink Unicorn
Chokey the Chimp Facebook Fan Page
Tessa Troubridge @tessatroubridge
A session on Gamification, with no badges (video)
Confusion still there between ITIL and ITSM in the US
LEAN and Agile
University of Texas Health Science Center – Winner of the ITSM Extreme Makeover
Pink12 Twitter stream not as busy as Pink11
Kathryn Howard – itSMFA – Australia
ITSMWPROW listeners – John G Moore and Jim’s poodles
William Goddard - Doesn’t do closure
Chris Matchett would have gone wild about this in Vegas
Goodbye from Fabulous Las Vegas Nevada
Next ITSMWPROW – March 2012
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