Did someone say ITSM extravaganza?
The week of April 23, 2012 is a big deal.
First we have SDITS 2012 in London.
April 24-25 kicks the Service Desk and IT Support Show at Earls Court, London for it's 18th year!
The show has over 4,000 people registered to flood the exposition hall over a two-day period.
The show is unique in the world of ITSM as it allows people to visit for free and mingle with vendors and craftsmen.
As if this event wasn't more than enough for our ITSM / Help Desk/ Service Desk industry, we top the week off with HDI2012.
April 24-27, Orlando host the 22nd year of HDI's Conference and Expo.
This years line up of speakers and topics at HDI2012 looks more like a conference from 2020, not 2012.
With the aid of a 747 and lots of caffeine you can come visit with me at both events.
Tuesday April 24, 2012 - Earls Court, London
The ServiceNow Booth
Social IT, The Promise Part I
The presentation labeled NSFW by some of the 800 attendees recently
11:20 - Noon
Seminar Theatre 3
Mobility, cloud & the coming singularity
The presentation that people are comparing to a Ted Talk for IT. You won't want to miss it and you won't forget it.
The Great SaaS Debate
Joining with other ITSM industry to talk facts, fiction and the fate of the latest way to get your software.
The ServiceNow Booth
Social IT, The Promise Part 2
The final part of the presentation that will show you EXACTLY what you need to move your service desk to the next level. Unlike many presentations on Social, we show you the goods you need to evolve.
Wednesday April 26, 2012 - Rosen Shingle Creek, Orlando
Session 502 - Clockwork Orange: Mobility, Big Data, and Precognition
Can you see the future from the service desk? yes, travel with me as we walk through 2010-2020 and the changes that will make your job something that even movies could not have predicted.
Session 602: The Emergence of Social IT: Technology for the People
ServiceNow's founder Fred Luddy needed a stand in for the session that would define the future of our industry. I feel humbled to be presenting the facts, examples and real world of social IT. No projections here, just facts, facts, facts and lots of examples.