NOTE: THERE IS ONLY SOUND ON THE MOVIE CLIP FROM THE "SOCIAL NETWORK" AND MOST OF THE DATA WAS SPOKEN. A RECORDING OF THE EVENT WILL BE OUT SOON.
Measuring performance is never easy. Fortunately, in 2012 there are ways to measure the engagement of teams with algorithms that start to rival Google. When page rank turns to people rank, understanding the metrics that define effective collaboration will be key, not only to educating your organization, but also to making sure that you always receive the "credit" you deserve.
Knowledge work is based on the ability to create, consume, and curate information that benefits teams, organizations, and communities. When "First Call Resolution" becomes "Solution Virility Index" you start to envision a world of workers who are not tied to information technology but instead enable information systems. Welcome to the reputation economy Part one, Rise of the knowledge agent.