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It's 5 Star Service, ya numpty - ITSMWP Rest of the World Edition - Episode 37

It's 5 Star Service, ya numpty  

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

Show notes Episode 37 - May  2012


Show notes Episode 37 – April 2012


Holiday Inn Express London rates

Monty Phython Four Yorkshiremen Scene (video)

Patrick’s Blue Yeti Microphone


SDI 5 star service desk certification

Stephen Moan on Twitter

Michelin star

It goes up to 11 (video)

The EFQM excellence model

The auditor’s tie, black hood, cape and Presbyterian stare

Ya Numpty


Dilbert cartoon – Hello may I close your call

itSMF Proactive Problem Management Event

Gaudi – killed by a tram


Net Promoter Score

Ivor MacFarlane

Should you outsource your service desk?

TNT – going out to the business

Escape to (from) Wales


I got bitten in my hotel

SDITS breakfast briefing – Empowering people on the move

How do you pronounce ITIL?


Notes from the Service-Now S1 IPO filing

How will the culture of Service-Now change?

Neuro Linguistic Programming

Service-Now community support

Glenn O’Donnell’s ITSM report 2011

SaaS debate will eventually go away


How James Finister arrived at Earl’s Court


Next ITSMWPROW – Recorded Live at SDITS



It's 5 Star Service, ya numpty! - ITSMWP Rest of the World Edition - Episode 37 from ServiceSphere on Vimeo.





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by Chris Dancy