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Tweet about that! - ITSMWP Rest of the World Edition - Episode 36

Tweet about that!  

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

Show notes Episode 36 - May  2012


I have a cough (video)

The Service Desk Inspector – Episode 3

Macmillan Cancer Support

ITSMTV – Vendor round-table

ServiceTalk Spring 2012 – COBIT5

Youthful picture of Rob Stroud

Sarbanes Oxley

Outside-In Service Management

Go on a COBIT training course – ISACA

Guidance notes for COBIT 5

itSMFI - Me Julie


University of Northampton ITSM Master’s course

Meet the ITSMWPROW crew at The University of Northampton – ITSM conference

Sandra Whittleston –University of Bolton (video)

Stephen is Old Skool


SFIA – Skills Framework for the Information Age

Sysaid Tweet – 10 IT job that are the hardest to fill

SDI Salary Survey 2010

How to write to Richard Branson

The list of CEOs that Stephen has complained to

Logica – 4 star SDI service desk certification

The face Chris has been pulling

Don Page’s yellow penguin

ITSM software tools forum on May 29th


Vendors and Tweeting

Hornbill Twitter account contributors -  James Norris, Catherine Staite, Gerry Sweeney, James Downs

Do touchscreens work with a beak?

Early signs of a serial killer

Vendors that tweet a lot - BMC

Cherwell - Matt Neigh, Rusty Ray, Vance Brown, Tony Probert

Stephen’s (more than one per week) blog

Stephen’s blog – Support tool vendors that support the ITSM Community


Richer Sounds technicians

Get your RFI document in order


Gartner ITSSM Magic Quadrant (ITSMWP Episode 84)

Gartner ITSSM MQ differentiators - Mobility, collaboration and support analytics


The Back2ITSM Session at SDITS

ITSMWPROW Crew review Day 1 or SDITS12

The Peroni glass


Next ITSMWPROW – April 2012



Tweet about that! - ITSMWP Rest of the World Edition - Episode 36 from ServiceSphere on Vimeo.





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by Chris Dancy