The BACK2ITSM edition
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....
Show notes Episode 39 - June 2012
Show notes Episode 39 – June 2012
The podcast hosts
Initial Content (coming soon)
Setting up a Service Catalog – Barclay Rae & Matthew Burrows @MatthewKBurrows
Incident Categorisation – James Finister & Patrick Bolger
Service Desk Metrics – SDI and itSMF
We need practitioner input
Some views from the floor
The secret of Configuration Management – Known tested versions, nailed to the floor
What about the intellectual property?
Get involved...it’s in your interest
TCS keen to support BACK2ITSM
We need the practical “how do I do it” stuff
Over 300 members waiting to help you on the BACK2ITSM Facebook Group
Don’t be afraid to ask questions
Don’t forget to use the #BACK2ITSM hashtag
Where you’ll find the ITSMWPROW podcast
The BACK2ITSM edition - ITSMWP Rest of the World Edition - Episode 37 from ServiceSphere on Vimeo.