The BACK2ITSM edition - ITSMWP Rest of the World edition - Episode 39
Friday, June 1, 2012 at 9:13AM
The BACK2ITSM edition
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....
Show notes Episode 39 - June 2012
Show notes Episode 39 – June 2012
The BACK2ITSM session – recorded live at SDITS12
The podcast hosts
Stephen’s blog - Giving back to the IT Service Management community
Stephen’s blog - The BACK2ITSM survey results
itSMF and SDI support BACK2ITSM
The BACK2ITSM website and principles
Initial Content (coming soon)
Setting up a Service Catalog – Barclay Rae & Matthew Burrows @MatthewKBurrows
Incident Categorisation – James Finister & Patrick Bolger
Service Desk Metrics – SDI and itSMF
We need practitioner input
Some views from the floor
Has anyone done a decent job on CMDB?
The secret of Configuration Management – Known tested versions, nailed to the floor
What about the intellectual property?
Stuart Rance @StuartRance – HP
Get involved...it’s in your interest
TCS keen to support BACK2ITSM
Service Level Management – a Practitioners Guide
itSMF Transition Management SIG
We need the practical “how do I do it” stuff
Over 300 members waiting to help you on the BACK2ITSM Facebook Group
Don’t be afraid to ask questions
Thanks to Diversified and Servicedesk360 for supporting BACK2ITSM
Don’t forget to use the #BACK2ITSM hashtag
Where you’ll find the ITSMWPROW podcast
The BACK2ITSM edition - ITSMWP Rest of the World Edition - Episode 37 from ServiceSphere on Vimeo.
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