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The BACK2ITSM edition - ITSMWP Rest of the World edition - Episode 39

The BACK2ITSM edition  

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

Show notes Episode 39 - June  2012


Show notes Episode 39 – June 2012


The BACK2ITSM session – recorded live at SDITS12


The podcast hosts

Chris Matchett @riChchestMat

Barclay Rae @barclayrae

Patrick Bolger @patb0512

James Finister @jimbofin

Stephen Mann @stephenmann


Stephen’s blog - Giving back to the IT Service Management community

Stephen’s blog - The BACK2ITSM survey results

#BACK2ITSM hashtag

BACK2ITSM Facebook page

itSMF and SDI support BACK2ITSM

The BACK2ITSM website and principles


Initial Content (coming soon)

Setting up a Service Catalog – Barclay Rae & Matthew Burrows @MatthewKBurrows

Incident Categorisation – James Finister & Patrick Bolger

Service Desk Metrics – SDI and itSMF


We need practitioner input

Some views from the floor

Has anyone done a decent job on CMDB?

The secret of Configuration Management – Known tested versions, nailed to the floor

Noel Bruton

What about the intellectual property?

Stuart Rance @StuartRance – HP

Get’s in your interest

TCS keen to support BACK2ITSM


Service Level Management – a Practitioners Guide

itSMF Transition Management SIG

We need the practical “how do I do it” stuff

Over 300 members waiting to help you on the BACK2ITSM Facebook Group

Don’t be afraid to ask questions


Thanks to Diversified and Servicedesk360 for supporting BACK2ITSM

Don’t forget to use the #BACK2ITSM hashtag

Where you’ll find the ITSMWPROW podcast


The BACK2ITSM edition - ITSMWP Rest of the World Edition - Episode 37 from ServiceSphere on Vimeo.





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by Chris Dancy