Lessons from the Learned - ITSMWP Rest of the World Edition Episode 41
Tuesday, June 12, 2012 at 3:04PM
Lessons from the Learned
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....
ITSMWPROW Show Notes Episode 41
Sorting out a visa for a trip to India
Everyone’s buying The Queens knickers at WH Smiths
The Blue Rinse brigade
No such thing as bad publicity about knickers
64% of TCS profits go to charity
Chris Matchett passes his driving test (warning – video contains some bad language)
Should we post to Twitter, or Facebook, or both?
Careful where you grab the Wall Street bull (video)
Stephen’s wisdom (3% of it) in the Wall Street Journal
What was on the agenda at Know12?
Vendors – Work out who you’re speaking to before you make sales calls
Whiteboard selling (video)
If you can’t meet requirements, don’t engage in the sale – you are wasting your time
Look at the lifetime value of the customer and keep your good name
Customers don’t forget bad experiences
Organisations can’t spend money on shiny things; tools have to solve problems
HDI 2012 was a very busy event
Dr Michio Kaku’s session – The world in 2030
HDI 2013 (April 16-19) will not clash with SITS13 (April 23-24)
Craig Baxter Managing Director HDI
The Voice vs Britian’s got talent
Is Roy Atkinson not in charge of HDI?
IT Skeptic Blog on Service Catalog
@theitskeptic and @kaimarkaru discussing restaurant analogies
There are no Michelin star restaurants in New Zealand
The food is only part of the overall service experience
Service catalog doesn’t deal with service experience
The menu drives restaurant operations
Value comes in with the customer
We need Ian Clayton’s guidance and USMBOK
Frankie & Benny’s on Trip Advisor
Will Net Promoter Score or Klout have an impact on the service offered?
There’s no point engaging with customers via social if you’re not prepared to follow it up
VP Marketing rejected at interview for low Klout score
Stephen’s Facebook post on experts – The Avengers example
Expertise gets out of date very quickly
Cathay Pacific – getting into the lounge with Klout
Peerindex and measuring quantity over quality
Do you have a business card? No, Google me
Pat’s wife’s 26 mile walk around London
Jimbo’s Birmingham accent (video)
Next ITSMWPROW – SDI Conference Preview – June 2012
Lessons from the Learned - ITSMWP Rest of the World Edition - Episode 41 from ServiceSphere on Vimeo.
LISTEN TO ALL SHOWS ON SOUNDCLOUD
Reader Comments