The SDI Conference 2012 preview show - ITSMWP Rest of the World Edition Episode 42
Thursday, June 14, 2012 at 1:42AM
The SDI Conference 2012 preview show
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....
ITSMWPROW Show Notes Episode 42
Staverton Park Hotel, Daventry
Pat’s wedding in Northampton (just for kicks)
SDI 5 Star World Class Service Desk Standard
Service Desk of 2017 with Chris Dancy
Keynote Speakers - Michael Heppell and James Timpson
Sessions from Atos Origin, TNT and O2
A window and a shoe (video)
SDI Programme - BBQ Monday June 18th 19:30-23:00
SDI Conference App – You can’t get it unless you’re attending
SDI Conference Hashtag #SDI12
5 Star service book – Michael Heppell
SDI IT Service Excellence Awards 2012 Finalists
Britain’s got talent - Stavros Flatley (video)
Plate smashing (video)– Don’t try this at home – Don’t watch if you’re squeamish
SDI IT Service Excellence Awards 2011 Finalists
Using SLM to deliver value – Barclay
Family fortunes with Vernon Kay (video)
It wasn’t Vernon Lloyd
Howard looks good in fishnets
We’re recording episode 44 of ITSMWPROW at conference
Matchett has a Wicked Side (video)
The Foster’s Ads (video)
Some of the awards videos from 2011
Enterprise – Small Team Winner
Mike Gibson – Research In Motion
Stuart Room – Privacy & Information Law Group, Field Fisher Waterhouse
Women CIOs massively under-represented
Peter Korsten – IBM Institute for Business Value
“People will do anything to meet KPIs, even if it means destroying the business”
Expose yourself by working on the service desk
Andrea Kis - Macmillan Cancer Support on ITSMWPROW Episode 40 (40 mins)
Olympic tickets website went down for scheduled maintenance
Technical Rehearsals for the London 2012 Olympics
Failures on London Transport during the Olympics
Virgin Atlantic first airline to offer in-flight mobile calls
Qatar Airways – One of a number of airlines to offer OnAir
Bringing Greece to SDI conference
Next ITSMWPROW – June 2012
The SDI Conference 2012 preview show - ITSMWP Rest of the World Edition Episode 42 from ServiceSphere on Vimeo.
The SDI Conference 2012 preview show - ITSMWP Rest of the World Edition - Episode 42 from ServiceSphere on Vimeo.
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