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The Service Desk 2017 and Beyond.


In 2017 the service desk is transformed into the service experience. Over the next 30 years people, tools and skill merge into a single experience as AI, post carbon knowledge work and robotics define a unified experience for the post human experience of 2050 and beyond.

Chris Dancy – ServiceSphere

Download the with paper here!


The keynote presentation can be viewed below:


SDI12: Chris Dancy 'The Service Desk of 2017...and beyond' from itsmTV on Vimeo.


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by Chris Dancy