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Live from the SDITS show floor - ITSM Rest of the World Episode 40

Live from the SDITS show floor  

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....


Show notes Episode 40 – SDITS Day 2 April 2012


From the show floor at SDITS 2012

Chris Rixon - BMC (video)

Can I have one of your dancing robots? (video)

Fitting people into a mini (video)

More customer centricity in the workplace


Sir Barclay of Rae arrives (video)

Podcasting is fun (video)

We need to get Noel Bruton on ITSMTV – Barclay grants our wish (video)


Mel from Planet Zod – LANDesk

Delegates have upped their game

We need to make the customer experience better

Consolidated service desks – bringing in HR and Facilities


Aviva sends emails to 1,300 people to tell them they’re sacked

LANDesk Mobile Web Desk

I will end you (video)

Who checks their phone before getting out of bed?


Barry Corless from Global Knowledge (video)

Kevin Streater from Open University

The ITIL Master is now here


Matthew Burrows is Mr PRiSM (video)

Sandra Whittleston

Skills Framework for the Information Age (SFIA)


James West Service Desk 360

James West blog comparing Day 1 with Day 2 at SDITS

Service desks need to trust users more

IT works for end users, not the other way round

I use Apple devices – I don’t need IT support


Maff Rigby – IT Smart Desk

People are interested in Social IT, but not ready to jump into it

Maff’s presentation on Social IT

Much more of the audience on Twitter

Twitter stream much more active at SDITS12


Andrea Kis @AndieKisMacmillan Cancer Support – Pay attention – this is gold

We still have a very old school IT thinking – we have to change our mindset

Would your customers recommend you to their friends?

Take the time to visit with and listen to your customers

I am the customer’s representative in IT

Both IT and business need to understand how things work

Don’t assume you know what the customer wants

The secret to service desk success – Enjoy what you do


University of Northampton – MSc in ITSM

Passion will make the service management champions of the future


Kaimar Karu – Mindbridge

SDITS12 was organised better

More visionary presentations

More LEAN and cloud

Presentation titles were attractive, but too theoretical and not practical enough

Diversified (owners of SDITS) have done a professional job


What should be changed next year for SITS13?



Next ITSMWPROW – June 2012


Live from the SDITS show floor - ITSMWP Rest of the World Edition - Episode 40 from ServiceSphere on Vimeo.





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