Live from the SDITS show floor - ITSM Rest of the World Episode 40
Thursday, June 7, 2012 at 3:06PM
Live from the SDITS show floor
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....
Show notes Episode 40 – SDITS Day 2 April 2012
From the show floor at SDITS 2012
Chris Rixon - BMC (video)
Can I have one of your dancing robots? (video)
Fitting people into a mini (video)
More customer centricity in the workplace
Sir Barclay of Rae arrives (video)
Podcasting is fun (video)
We need to get Noel Bruton on ITSMTV – Barclay grants our wish (video)
Mel from Planet Zod – LANDesk
Delegates have upped their game
We need to make the customer experience better
Consolidated service desks – bringing in HR and Facilities
Aviva sends emails to 1,300 people to tell them they’re sacked
I will end you (video)
Who checks their phone before getting out of bed?
Barry Corless from Global Knowledge (video)
Kevin Streater from Open University
Matthew Burrows is Mr PRiSM (video)
Skills Framework for the Information Age (SFIA)
James West blog comparing Day 1 with Day 2 at SDITS
Service desks need to trust users more
IT works for end users, not the other way round
I use Apple devices – I don’t need IT support
People are interested in Social IT, but not ready to jump into it
Maff’s presentation on Social IT
Much more of the audience on Twitter
Twitter stream much more active at SDITS12
Andrea Kis @AndieKis – Macmillan Cancer Support – Pay attention – this is gold
We still have a very old school IT thinking – we have to change our mindset
Would your customers recommend you to their friends?
Take the time to visit with and listen to your customers
I am the customer’s representative in IT
Both IT and business need to understand how things work
Don’t assume you know what the customer wants
The secret to service desk success – Enjoy what you do
University of Northampton – MSc in ITSM
Passion will make the service management champions of the future
SDITS12 was organised better
More visionary presentations
More LEAN and cloud
Presentation titles were attractive, but too theoretical and not practical enough
Diversified (owners of SDITS) have done a professional job
What should be changed next year for SITS13?
Next ITSMWPROW – June 2012
Live from the SDITS show floor - ITSMWP Rest of the World Edition - Episode 40 from ServiceSphere on Vimeo.
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