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How to Survive Your Conference & Get Your ROI - ITSM Weekly Antipodean Podcast Episode 20


How to Survive Your Conference & Get Your ROI!
What happens when the bottom of the world chat about IT Service Management.

HOSTS Episode 20: Karen Ferris, Andrew Friar, Tristan Boot

Month in review

Karen and Tristan discuss the successful itSMF New Zealand conference.

Listen to the podcast from the departure lounge at the conference.

"Happy Birthday Simone!" Thankfully, Tristan didn't sing it!

The Discussion...

The Team discuss how the before, during and after of a conference and help you build your survival kit!  Andrew joins the chat during the 'during' activities.


Rest, prepare, set objectives, plan the agenda, make contact, join in the conversation on forums, and check out the dress code. If there is a group of you split up and attend different sessions (if you can) to gather as much knowledge as possible. Check out previews from speakers such as whitepapers and presentation slides. Connect with other attendees. Boost your system with vitamins! Get there the night before to enable a fresh and early start. Don’t forget your business cards.


Register and check out the agenda. Update your pocket agenda. Confirm your sessions. Do reconnaissance and get to know the venue. Wear comfy shoes as you could be doing a lot of walking between sessions and you won’t be able to dance at night! Takes notes or record the audio of the session. Get a good position in the room. Support your presenters. Involve your team back in the workplace through Twitter, email updates etc. but don’t get distracted by it. Get some downtime for yourself. Pace yourself in the social activities! Make the effort to meet people. Try and meet presenters before they present. Exchange business cards so you can keep in touch. Talk to the vendors – they wont do a hard sell – but they do make the conference happen. You can unsubscribe from their emails later. 


Keep in touch. Check your notes. Download presentations. Follow up on that ‘pinky’ promise and implement some of the ideas you had at the conference for improvements back in the workplace. Get your business case ready for the next conference by making improvements based on the last one. Be prepared to present on your achievements at the next conference. Take time to reflect. Share the knowledge.

Some more fun tips here.

Conference Details 


Booby(s) of the Month  

Royal Bank of Scotland suffered huge backlog of payments after software upgrade. Check the story here.

Pick of the Month

The addition of the Nordic podcast. Welcome to the ‘Top of the World’ team of Daniel, Aale, Michael and Brian. Listen to the inaugral here.


The team will record Episode 21 on July 25th with special guest Chris Dancy. 

Suggestions for guests and podcast content to

Your Hosts:

Karen Ferris

Simone Moore

Andrew Friar

Tristan Boot










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Reader Comments (1)

I found the post hilarious but i have a feeling that i would be in a minority. The thing is that i have attended many of these things and they never seem to be alike. Each conference has its own spirit and vibe. Although i resonate some of your ideas about talking to vendors and wearing comfy shoes, but apart from that it is a bit of a lottery. Some conferences are so interesting that they do not let you tire at all. You feel refreshed after coming out of an 8 hour session but others can bore you to death within a couple of hours. So my tip is, keep an open mind and try to absorb as much as you can. You can always think about implementation later on.

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by Chris Dancy