Monday
Jul092012
Leaders, Managers and Elks - ITSM Weekly Podcast Top of the World Episode 2
Monday, July 9, 2012 at 8:11AM 
Leaders, Managers and Elks
What happens at the Top of the world related to IT Service Management.
Your Hosts: Daniel Billing, Aale Roos, Harry Repo, Michael Imhoff Nielsen
We are searching for a additional crew member representing Norway. Interested ? email: ITSMTOW@gmail.com - twitter: #ITSMTOW
Episode 2 Topics:
News_________________
ITSMF moscow - Aale speaking , Harry is conducting ITSMF monitoring on process maturity and Michael is patting his elks.
Yammer aquisition - Will microsoft replace any existing
ServiceNow goes public (IPO)
Howard Kendall - Service desk 2017 and beyond
Aales survey of the month
( 82 responses by e-mail, no anonymous)
The survey was about user rights. 1 in 4 give full rights to employees
( 82 responses by e-mail, no anonymous)
The survey was about user rights. 1 in 4 give full rights to employees
- 60 % think it hinders the users
- 96 % think locking pc’s increases security
- 25% gives uses full admin rights
Security isn't about access to your gear, it's about culture and mindset. Free resources within security to monitor instead of locking down devices.
Main Topic_________________
Leadership vs Management
what is this the difference? Michael shared his definitions: Management is controlling, monitoring and follow-up. Leadership is the vision and setting the direction. You should have both elements, but it's a rare combo.
Governance is the management of management.
Many ITSM project fails due to lack of governance.
Discusion goes deeper targeting the ITIL terminology, such as Process and management. Is it only to to make ITIL look more cool and authoritarian, are we not only talking about administration, configuration and planning.
Management is also about making the work easier.
Your current position requires different mix of leadership and management
Leaders are followed and as a primate we need someone to follow.
The Manager is your parents and the Leader is your idol.
Governance is your gameplan including the referees.
Governance is not really a task for the ITSM, IT governance is a task for the board.
What will happen if all managers would be removed, will the herd be scattered.
IT is not often represented in the top management team.
Closing_________________
To be honest, we are missing out on great leaders.
Next recording will be done end of july - Stay tuned
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