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Director, Office of CTO at BMC, So now you know.  

Update:  August 7, 2012:  Thanks to the BMC for the nice post. 


As of August 2012, I have accepted a role of Director, Office of the CTO at BMC Software.

In this position, I will be working with products, marketing, public relations and sales enablement.

Many people well remember that I sold part of my IP from ServiceSphere to Pink Elephant in 2010

In 2011, I accepted a role at ServiceNow.  My original role at ServiceNow focused heavily on messaging, communications and product.

While at ServiceNow the company went from 300 people to just under 900.

With such amazing growth, it became impossible for me to maintain my role and I became "under-employed"

My passion for mobile, social, contextual support / enterprise applications grew faster than my role could support.

I am fortunate that I maintain amazing relationships with many of the people I have worked with through the years from WebMD, through Pink Elephant and now ServiceNow.

I am looking forward if invited to answering many questions when I sit down with Barclay Rae for another interview of ITSM TV.

Many people will speculate, second-guess and come up with some amazing information for my current change and "what does it MEAN??"

Marissa Mayer is my new hero, going from Google to Yahoo, she must have thought quite a bit about the process.

To be clear:

  1. I am a great fan of the customer base, employees and platform that Fred Luddy built at ServiceNow.
  2. My move to BMC's CTO office is strategic, career and industry focused and well thought out.  
  3. I am fortunate that I had many organizations reachout to me during my transistion and I thank you all for your kind offers.
  4. Creating customer experiences that match the technology that is available to the IT department today is something that I feel BMC is doing and I am proud to be asked to be a part.

Speaking of change, I was fortunate enough to spend some time with Twitter, BrightTalk and Uservoice while visiting San Francisco last week.

BrightTalk's CEO Paul Heald, showed me some of the evolving features coming in the platform and the new mobile features.  YEA MOBILE!

Look to catch up with me on the BrightTalk Webinar "Is the Service Desk Still Relevant" (for the record the title is HORRIBLE, but I'm a guest so I have to deal with it).

I would like to end this blog post with an observation that I have shared with many folks who have got to know me the person, NOT THE PERSONALITY.

  • IT is a very small ecosystem, it’s not about burning bridges, it’s about making them stronger and moving on to new bridges.
  • When a company wins business, another company loses business, in reality, a PERSON in that company just lost. 
  • When you wonder who’s side someone is on, you just defined YOU, not that person.
  • You are a human before you put on any other hat
  • Stay classy, you never know when that teacher’s going to show up.

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Reader Comments (3)

Congratulations Chris! May your path be a successful one!

August 6, 2012 | Unregistered CommenterRik Jones

Congratulations on your new role at BMC Chris. I found your thoughts on the future knowledge worker fascinating and very relevant to BrightTALK. Thank you for the insights.

August 7, 2012 | Unregistered CommenterPaul Heald

Congrats Chris! I'm so happy for you and I can't wait to hear your tales from the journey as it unfolds. Take care :)

August 7, 2012 | Unregistered CommenterMeghan Krane

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by Chris Dancy