The Strange Case of Mr Rae - ITSMROWP Episode 45
Monday, August 6, 2012 at 10:25AM
ITSMWPROW Show Notes Episode 45
Hot chilli’s in India (video)
RBS failure leaves man stuck in prison
Do we switch suppliers because of failures?
O2 managed the failure well on Twitter
The O2 fault lay with Ericsson
Article blames outsourcing to India for RBS failure
TCS vs. Infosys performance – The Times of India
Stephen’s blog on Service-Now IPO
He did it purely for Back2ITSM
The flowchart from Karen Ferris on social media tools
itSMF Australia LeadIT discussion
Ken Gonzalez Brightalk session on ISO20000
The Brightalk panel with Barclay and Ben Clacy
University of Northampton ITSM Conference
The itSMF Conference agenda is out
Kevin Holland in Morris dancing gear
Katherine Howard, Mark Smalley, Aale Roos
The spirit of Ian Clayton enters the room
Get the Jedward (video)
Let’s demonstrate value, not what IT does
Service Experience Design workshop
Amazon – The best service is no service
Chris Dancy’s impersonation of Barclay
Sounds like a jewish mother (video)
Patrick’s Apple toaster and lawnmower
Apple is cool according to a high court judge
Do we stick with inferior products/services because it’s a hassle to change?
Sony PlayStation service recovery with Welcome Back
Apple accepts responsibility, but not fault – iPhone bumpers
It’s the small things that matter to customers
Avoid snoring and bad table manners (video)
The new series of the Service Desk Inspector
Don’t friend this guy on Facebook
Next ITSMWPROW – Aug 2012
The Strange Case of Mr Rae - ITSMROWP Episode 45 from ServiceSphere on Vimeo.
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