Search Our Site

  

Existence As A Platform

People Are Talking

Tomorrows IT News, Today.



« Settle differences without violence or destruction - ITSM Weekly Podcast Top of the World Episode 3 | Main | Director, Office of CTO at BMC, So now you know. »
Monday
Aug062012

The Strange Case of Mr Rae - ITSMROWP Episode 45

 

 

ITSMWPROW Show Notes Episode 45

 

Hot chilli’s in India (video)

 

RBS failure leaves man stuck in prison

O2 nationwide network failure

Do we switch suppliers because of failures?

O2 managed the failure well on Twitter

The O2 fault lay with Ericsson

Article blames outsourcing to India for RBS failure

TCS vs. Infosys performance – The Times of India

10 Trillion and counting

 

American vs. European billion

Stephen’s blog on Service-Now IPO

 

Barclay Rae is on Facebook!!!

He did it purely for Back2ITSM

Chris Matchett has had a baby

The flowchart from Karen Ferris on social media tools

 

itSMF Australia LeadIT discussion

Ken Gonzalez Brightalk session on ISO20000

The Brightalk panel with Barclay and Ben Clacy

 

UCISA Conference

University of Northampton ITSM Conference

MSc in ITSM

 

The itSMF Conference agenda is out

Kevin Holland in Morris dancing gear

Core ITSM or Core ITSM

Katherine Howard, Mark Smalley, Aale Roos

Aale Roos - Unlearning ITIL

The spirit of Ian Clayton enters the room

Get the Jedward (video)

Let’s demonstrate value, not what IT does

Service Experience Design workshop

Drop kick a poodle

Amazon – The best service is no service

 

Barclay has an iPad

Chris Dancy’s impersonation of Barclay

Sounds like a jewish mother (video)

The strange case of Mr Pelham

Patrick’s Apple toaster and lawnmower

Apple is cool according to a high court judge

Pre-order your iPhone 5

Sales of the Samsung Note

 

Do we stick with inferior products/services because it’s a hassle to change?

Sony PlayStation service recovery with Welcome Back

Apple accepts responsibility, but not fault – iPhone bumpers

It’s the small things that matter to customers

Avoid snoring and bad table manners (video)

 

The new series of the Service Desk Inspector

 

Don’t friend this guy on Facebook

 

Next ITSMWPROW – Aug 2012

 

The Strange Case of Mr Rae - ITSMROWP Episode 45 from ServiceSphere on Vimeo.

 

DOWNLOAD! 

SUBSCRIBE ITUNES

LISTEN TO ALL SHOWS ON SOUNDCLOUD

Pin It 

 

 

 

 

Enclosure

PrintView Printer Friendly Version

EmailEmail Article to Friend

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

PostPost a New Comment

Enter your information below to add a new comment.
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>
by Chris Dancy