What happens at the Top of the world related to IT Service Management.
Top of the world edition (TOW) September 2012
Guest: Oscar Berg
we are searching for a additional crew member representing Norway. Interested ? email: ITSMTOW@gmail.com - twitter: #ITSMTOW
*2.0 - we are in a major shifts
People have better devices at home and want to bring them to work. Will increase productivity.
User-centric thinking in the enterprise
Let changes take time, people need to time to adapt and use new technology.
Dodge the silver bullet. It's not about the tools. it's not another storage of document
It's about People interaction. sharing content and creating collaboration