Inviting Death in Your House, The Fatwa on your Inbox - ITSM weekly the podcast EPISODE 94.5

Inviting Death in Your House, The Fatwa on your Inbox

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Your Hosts:  Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Guest:  Not this time.

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

  **News Gator: Updates from Tech**

 Episode 94.5 aka (95) Topics:

• You are NOT the tool that you use - @mattberan
• Are you living in an ITSM bubble, People don’t’ talk like this. 
• iGoogle is not my home screen, my MOBILE device is my HOME screen
• Episode 94 with Kim Stevenson CIO from Intel
• Can C-Level Exec Innovate?
• Intel supports 30K employee owned devices
• HDI Conference 2012
• Lisa Lyons from Pink Elephant (Be where the “checkbooks” are)
• Chris Dancy leaves ServiceNow and heads to BMC
• Matt Neigh at Cherwell Software
• Zendesk, UserVoice culture in other companies
• The ITSM TV interview
• Gartner Inc the officially meeting with Chris at BMC
• The Future of IT Support is Location Aware Technology – Gartner Research
• IT Support is all about Location Blog
• Zendesk benchmark (Your Help Desk vs Others)
• LIVE SHOW VIDEO
• Google bug finders fee 10K dollars
• Ifttt the social knowledge locker automation tool
• WEMO device
• Google Nexus Context Computing (The Video)
• “I want someone to listen to me all the time and offer me advice, Isn’t that why people get married?”
• Chris’s SLA for COMM channels.
• itSMF Fusion 12
• I reject YOU Doug Tedder!
• itSFM USA looking for Helpers for Social Media
• Klout isn’t the problem, it’s the SLA on your self-esteem
• Rob England and Klout
• G2G3 hates Klout
• Empire Avenue
• itSMF Australia
• Pink 2013
• Wendy Lea, CEO of Get Satisfaction, the podcast visit
• People Help Desk vs Get Satisfacton
• Charles T. Betz (Smartest Person on the planet)
• When surveying IT professionals, NO ONE knows they exist…stop surveying the bubble.
• SIM (Society for Information Management)
• How to kill a survey in 2 simple steps
• Webform OCD is crippling the world.
• “Google can drive me to work, but I can’t get a web form filled out.”
• People don’t RESPECT other peoples time
• You are not going to win a car from the mall, just invite DEATH into your house.
• IT doesn’t need marketing….Marketing is so bad, IT should run from it.
• BACK2ITSM Group
• Microsoft Office 365 Support Sucks, except for this one person I met
• Support works when you surrender to allow yourself to be helped
• Footprints People, from BMC
• We need a Zappos Scandal, Customer Centricity changes NOTHING.
• EDICT 9: Social media – the ultimate privacy tool
• You are augmented on a level that is NOT human in social media.
• Personal space vs Digital Space
• Sophie Klossner the Human or the Digital Digizen
• I don’t even follow myself on twitter.
• The Greatest Machine That Never Was: John Graham-Cumming at TEDxImperialCollege
• Be Overwhelmed, the Hope of Technology
• Who’s working where…..

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