Managing trains through funnels - Practitioner Radio Episode 37

Jack’s Thunder Bolt Tip of The Day:

Think about service lines!

Guest: Jack Probst, Pink Elephant

NOTES:

• Jack: Itsmf USA President Elect for 2014
• Plan, Build, Run – define who does what
• See Diagram in Ep19:
• Troy’s blog on role of an IT operating model
• Plate-spinning in IT
• Theory of constraints
• Add a valve! Resource management
• See Ep32 for Project management 
• Trains rushing toward a tunnel – need a good switcher
• Jack’s session at Pink13 ‘IT as a factory’ Tuesday 4.35pm
• Ep18 – lean
• Troy’s blog on the ITIL incident and problem change dance 
• Chris and Troy at Pink13, Monday 7.15am (mystery gift when mentioning PR!)
• Jack’s Thunderbolt Tip of the Day: Think about service lines!
• 2013 - year of gratitude

Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android

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