Jump into 2013 - ITSM ROWP Episode 50

Jump into 2013 - ITSM ROWP Episode 50 

 Show notes

• Happy New Year!
• SDI now producing – should be more regular..!
• 50th podcast (actually, it’s more)
• Itsmf Estonia – Aale Roos unlearning ITIL http://pohjoisviitta.fi/2012/12/14/unlearning-itil/
• Stuart Rance 2 Speed ITIL http://www.theitsmreview.com/2012/11/time-2-speed-itil/
• What’s the future of IT?
• Practical help – is it still missing?
• SME’s need something different
• Will we see something new this year?
• COBIT 5 http://www.isaca.org/COBIT/Pages/default.aspx
• New ISO model to come
• Shift to adding value not dealing with failure
• Quantam IT http://charlesaraujo.com/the-quantum-age-of-it/
• USMBOK gives user scenarios
• Need to change our hats
• Service Experience Design
• Challenges for 2013:
• The Business taking control
• Get business in the room with IT!
• Polestar simulation – Service Desk Inspector now using (new Ep coming soon) http://www.itsmtv.co.uk/videos/channel/the-service-desk-inspector
• Coming up: itsmf UK Service Integration event 7^th Feb http://www.itsmf.co.uk/itsmf_viewEvent.aspx?id=2285&hash=809d032a190230bed894589423e4a845d868b250
• ITSM Dating?
• Pink13 – Barclay to speak and exhibit https://www.pinkelephant.com/Pink13/
• HDI http://www.hdiconference.com/
• SDI conference http://www.sdi-e.com/sdi-events/sdi-conference-2013/
• TFT13 http://list.ly/list/2OV-tft13-18613  1.2 million interactions during TFT12
• What is a conference?
• TFT - potential to change the face of conferences
• Windows 8 http://windows.microsoft.com/en-US/windows-8/meet
• Well done to X-Box Live – interviews on ITSMTV http://www.itsmtv.co.uk/videos/view/itsmf-conference-2012-microsoft-x-box-live
• Top Christmas accidents http://peopleandperformance.org/?p=499
• Jump into 2013! 

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