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Friday
Jan252013

More from the ITSM12 show floor - ITSMROWP Episode 49 Part II

 

ITSM Weekly ROW Podcast Episode 49 Part 2

Live from itSMF UK Conference #ITSM12

Show notes

  • Day 2 - meaty!
  • Unlearning ITIL, Aale Roos – emotional reactions!
  • Disconnect from value to customers
  • People solving their own problems (and each others)
  • Knowledge management – IT has to help with knowledge the business needs
  • Mark Smalley – the ambassador is really spoiling us!
  • SLA’s – stop using or try to fix?
  • Need Service Level Assurance
  • Ben Clacy & Matthew Burrows
  • Sale of ITIL – what does it mean to own ITIL?
  • Non-disclosure agreement
  • 2 stages – first planned for November 2013 then second stage starting December 2013
  • Could mean cash injection – risk of commercial pressure
  • Itsmf Estonia Dec 2012 – Kaimar Karu, Microsoft X-Box Live

 

 

More from the ITSM12 show floor - ITSMROWP Episode 49 Part II from ServiceSphere on Vimeo.

 

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by Chris Dancy