More from the ITSM12 show floor - ITSMROWP Episode 49 Part II

ITSM Weekly ROW Podcast Episode 49 Part 2

Live from itSMF UK Conference #ITSM12

Show notes

• Day 2 - meaty!
• Unlearning ITIL, Aale Roos – emotional reactions!
• Disconnect from value to customers
• People solving their own problems (and each others)
• Knowledge management – IT has to help with knowledge the business needs
• Mark Smalley – the ambassador is really spoiling us!
• SLA’s – stop using or try to fix?
• Need Service Level Assurance
• Ben Clacy & Matthew Burrows
• Sale of ITIL – what does it mean to own ITIL?
• Non-disclosure agreement
• 2 stages – first planned for November 2013 then second stage starting December 2013
• Could mean cash injection – risk of commercial pressure
• Itsmf Estonia Dec 2012 – Kaimar Karu, Microsoft X-Box Live

More from the ITSM12 show floor - ITSMROWP Episode 49 Part II from ServiceSphere on Vimeo.

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