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2013, Year of the Robots - ITSM Weekly the Podcast, Episode 102

2013, Year of the Robots – ITSM Weekly the Podcast EPISODE 102

 What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

Submit Questions:  Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

  **News Gator: Updates from Tech**

Your Hosts:  Chris DancyMatthew Hooper Matt Beran

(twitter #ITSMWP)

  • Episode 102 ‘2013: Year of the Robot’
  • First show of 2013!
  • CEOs & CIOs using term ‘consumerisation of IT’ 
  • Kim Stevenson, guest in 2012, did it the right way – vending machines!
  • ‘speaking the same language’ – not just an IT problem
  • Devices – how many are you wearing right now? 
  • 2013 SIM National Conference, Boston
  • Leadership of the Year Award – nominate a CIO
  • Should you customise a tool?
  • Customisation v configuration – there is a difference
  • SAAS v hosted application – there is a difference
  • Upgrades are always horrible
  • Apple VIP bug – the workaround was ‘wait’!
  • Quantam Charlie – improving Fusion conference
  • The Pheonix Project by Gene Kim is out
  • Who’s the better roommate?
  • Prediction: internal scandal at a US Enterprise captured on camera
  • – A new support model for IT?
  • Social Media Dopplegangers – secure your children’s names!
  • Year End Blogs: James Finister, Rob England, Mark Kawasaki, Jarred Green, Aprill Allen, 
  • Kirstie Magowan, ITSM University, Stephen Mann
  • Coming up in US: Pink13 ,HDI
  • Vendors coming back to Pink
  • Dancy’s social media tips for vendors: 
  • 1. Don’t let anything tweet on your behalf 
  • 2.“I just uploaded a video to youtube called xxx via x" DON’T DO THAT!
  • 2013 – year of the Robot!
  • Bitter taste when you have to buy into an ecology
  • Hooper is backing off – more difficult to stay on top of 
  • Facebook Poke – scary
  • TFT13 – 15 submissions already. Paying speakers
  • Google ITSM Weekly for more info on other podcasts
  • Find Back2ITSM on Facebook
  • Also a Google group doing spontaneous hangouts





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Reader Comments (1)

Very funny!

May 9, 2013 | Unregistered CommenterLuis

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by Chris Dancy