Love me long time - ITSM WEEKLY PODCAST TOP OF THE WORLD EPISODE 10

What happens at the Top of the world related to IT Service Management.

Top of the world edition (TOW) January 2013

HOSTS Episode 10: Daniel Billing, Aale Roos, Harry Repo, Michael Imhoff Nielsen

we are searching for a additional crew member representing Norway. Interested ? email: ITSMTOW@gmail.com  - twitter: #ITSMTOW

News_________________

Tom Graves on the over-certainties of certification

What is your ITSM pain point 2013 by David Ratcliffe

ISM Method by Jan van Bon

IDG story ITIL expert need (in swedish) 

New IEB portfolio announced. http://www.itsmfi.org/content/executive-board

ITSMF sweden event 8-9th April - crowd sourcing web panel

Robert Falkowitz event calendar 

Aales survey of the month - This time on Facebook
( XX responses by e-mail, no anonymous)

 * The questions was "What do you think about SLA" 

Main Topic_________________

SLA , OLA, Underpinning the same thing but different target.

Agreements from who's point of view? consider your audience

Do we feel that all know what service are ? do we believe SLA is doing what its thought ?

Keep it simple

Review your agreement from the customer point of view

Ban the SLAs (via Core ITSM blog) by Mark Smalley at itSMFUK

Closing_________________

Engineered Poop

"@cooperlk99: following "methods" is the bane of sanity in most organizations - don't be a "Method Lemming"!" 

A new word: ITILemming

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