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Saturday
Feb162013

Love me long time - ITSM WEEKLY PODCAST TOP OF THE WORLD EPISODE 10


 

What happens at the Top of the world related to IT Service Management.

Top of the world edition (TOW) January 2013

HOSTS Episode 10Daniel BillingAale RoosHarry RepoMichael Imhoff Nielsen

we are searching for a additional crew member representing Norway. Interested ? email: ITSMTOW@gmail.com  - twitter: #ITSMTOW

News_________________

Tom Graves on the over-certainties of certification
What is your ITSM pain point 2013 by David Ratcliffe
ISM Method by Jan van Bon
IDG story ITIL expert need (in swedish) 

New IEB portfolio announced. http://www.itsmfi.org/content/executive-board
Robert Falkowitz event calendar 
Aales survey of the month - This time on Facebook
( XX responses by e-mail, no anonymous)

Main Topic_________________

SLA , OLA, Underpinning the same thing but different target.
Agreements from who's point of view? consider your audience

Do we feel that all know what service are ? do we believe SLA is doing what its thought ?
Keep it simple
Review your agreement from the customer point of view
Ban the SLAs (via Core ITSM blog) by Mark Smalley at itSMFUK


Closing_________________
"@cooperlk99: following "methods" is the bane of sanity in most organizations - don't be a "Method Lemming"!" 
A new word: ITILemming

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by Chris Dancy