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First TechCrunch, now Wired, ITSM is evolving. 

WEDNESDAY, February 27, 2013, see and hear, the REST of the story.




Built for abundance, evolved externally and upgradeable.  You're in IT, act like it.

January 2013TechCrunch  
People Don’t Take Smoke Breaks Anymore, They Take Facebook Breaks 

Today6:30am EST today, Friday, 22, 2013

February 2013Wired 
The Quantified Man: How an Obsolete Tech Guy Rebuilt Himself for the Future 

The concept of quantifying knowledge work, health, environment, and the other seven areas of my life, came from a presentation I created last year which has been updated.  Most of the quantification is done using "low friction data collection"

Thanks to all those in the ITSM community that have helped me push the limits of what we are as tech professionals.  We are more than processes, governance and rules. We are more than tickets, requests and tools.

We don't need customer service, we need to be in service to OURSELVES.

An unexamined life is not worth living. -Socrate

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by Chris Dancy