The world's first live vine stream of tech from around the globe. It is uncensored, so could be NSFW. In the world of ITSM, Customer Support, Technology and external evolution, now we can watch.
When I first saw vinepeek during last week of January 2013, I felt the world had made another major move toward the backchannel of humanity.
My personal history of the backchannel has been around physical events. In 2008 I attended itSMF Fusion and I wanted a way to comment on topics during the conference with other "connected" people. This lead to the first ever "tweetup" during the conference.
The back channel allows people to share slices of their experiences with folks and it enriches people in those hyper connected parts of humanity. Each backchannel always has its pros and cons.
My personal history of the event backchannel goes like this:
Text Messages - Texting friends at conferences and other events to get the scoop on sessions or hot spots. I still use this channel but it's exclusively a urgent notification system.
Flickr - I loved browsing conferences via Flickr to look at folks view of the event. I post my own flickr account to post conferences. The problem, flickr is not real time and it's work to post the event photos after each event.
Twitter - My favorite backchannel for events until last year. Unfortunately, the volume of tweets has made this back channel hard to follow. I still will peek into twitter, but most of the time, it's too hard to follow. Until twitter, starts weighting tweets, so that the most relevant are near the top, I'm going to be avoiding this channel.
Instagram - A very secret backchannel that's fun to monitor is instagram. Using event hashtags, I get a glimpse at the event through the artful eye of some of it's participants.
Apps - Many events now have dedicated apps, for a few years, I thought this was a good idea. Like most of my ideas, I have changed my mind. People want to find the backchannel in their own way, on their own terms, a "conference app" just doesn't make sense, unless it's aggregating all the other backchannels, then I might go there.
Services - Lanyrd, Plancast, Meetup are all services that have elements of the event space, and in the case of lanyrd, attempt to unite back channel, content and creators.
SlideShare - Slideshare is great way to view conference presentations, but it doesn't group presentations into a nice way for an event.
Foursquare - Probably has the most potential, as it allows me to leave tips, photos and other information, unfortunately, it doesn't feel real time for events.
Google communities - Google communities seem to have a great amount of hope, but right now, the access to google communities doesn't have a clean effortless way to interact with events.
Evernote - In conjunction with automation services like zapier and ifttt, evernote can become a great repository for all sorts of backchannel events. We will see a lot of this until we get services that recognize the importance of backchannel and archiving.
Vine - The new kid on the block. Six seconds and go. When I saw vine, I fell in love, I knew that this would be the event backchannel for 2013.
I reached out to PXi a few weeks ago and said, "hey you're sitting on a goldmine!", "Would you create a product for me so that I could showcase events" and embed those vines on my site?"
I was amazed with the response and just yesterday, they announced VinePeek Channels:
It lives!!Get your own Vinepeek Channel now :)blog.pxi.io/post/438147485…— Made by PXi (@madebypxi) February 23, 2013
Vine represents something unique to events, organizers and even organizations. The ability for users to collect six seconds of their life, problem, joy, frustration and post it in video form.
This can fundamentally change the way events and even enterprise IT support, knowledge management and collaboration is done.
Just as we did with Twitter for support, there is no reason we could not have "vine" help desk tickets.
Screenshot, customer experience, problem, all in six seconds, tied to a user, location with light context.
Customers will continue to find new ways to share their experiences, it's up to the people in technology, to watch how people use tools and then find a way to integrate these tools into the way we work.
I took vine, Evernote and a few other surprises and created a virtual backchannel collection for people who were attending Pink Elephant 2013, I wanted everyone to have a way to engage with he conference on their own terms.
I am so very proud of PXi and their team for creating something so revolutionary, and I very proud to be customer #1.
You're in IT, act like it.