Live from Pink13: Service Orchestration - Practitioner Radio Episode 39

 

Live from Pink13: Service Orchestration - Practitioner Radio Episode 39

Troy’s Thunder Bolt Tip of The Day: Have to understand the larger system of generating value

NOTES:

• Recorded in front of a live audience at Pink13
• PR - 19hours of audio!
• ‘Outcome Leasing’ is happening
• Need harmony between suppliers
• Even Enterprise Architecture is struggling
• Is information actually used?
• Essentials for an orchestra: 1 conductor 2 a common score
• Conductor must understand the full score
• Not everyone has to be involved in writing score
• Who is the conductor?
• Don’t blame the supplier when you haven’t got a common score
• Not likely to get this right first time
• Orchestras within orchestras but no-one wants responsibility for the entire picture
• Must be built for change
• Value Chain is another 'score'
• Operating model is the score at a Management Practice level
• SMO has to be broad thinking
• Systems thinking essential – everything is related to everything
• For most this is too challenging – stems from Industrial Revolution / task specialisation
• CMDB is different now – it’s a system diagram of relationships
• Number 1 issue is lack of systems thinking
• Fixing the bigger problem creates the value
• No-one is managing above the domain level
• Without a common score and conductor you won’t make music anyone wants to hear
• And the band played on…
• Troy’s Thunderbolt Tip of the Day: you have to understand the larger system of generating value

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