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Thursday
Apr042013

Using Agile SCRUM for ITSM projects Practitioner Radio Episode 40

Using Agile SCRUM for ITSM projects Practitioner Radio Episode 40

Troy’s Ready-to-Ship Thunder Bolt Tip of The Day: consider using an agile scrum methodology to achieve your continual service improvement goals, especially when you’re after incremental improvement

NOTES:

  • Pink-washed: overwhelmed, fun
  • Scrum in 10 minutes video
  • Scrum is a development methodology
  • Agile is a principle in product development that looks at short sprints to get small packages print or production ready 
  • TLC told us in the 90’s - don’t go chasing Waterfalls!
  • Prince2 says check back every big block but Scrum focuses on even smaller sets of tasks – sprints and releases
  • Figure out your release then evaluate
  • User stories drive product backlog and wish list
  • Daily meetings – Kanban /scrum meetings
  • Easier to measure success - quantifiable
  • Focus on value – outcome for customer. What have you done for me lately?
  • Prioritise tasks by customer need / pains
  • Voice of customer is not usually a natural skill for IT people
  • Outside-In thinking
  • Assessment and recommendations should be written with customer in mind
  • Look at short term, mid-term and long term releases
  • Transformation is very different to incremental improvement – transformation is about fast, over-arching change, whereas incremental improvement is about getting better by making small changes
  • Design, build & deploy in pieces rather than all at once
  • Suits our ‘distracted’ society. We’re all in constant change
  • Different people suit different methodologies – not necessarily either / or
  • A sprinty spark (or a sparky sprint) can get you moving
  • If it’s not about the customer it’s a waste of money
  • See book Run, Go, Transform
  • Dev and Ops aren’t used to thinking about end customer value – more asset optimisation
  • Could apply Scrum to personal human objectives
  • Do we consider ourselves when putting customer first?
  • Moving the family across the country is a transformation – moving schools, new house, address changes, insurance, jobs etc everything pretty much has to be done all at once.  It would be possible to do it incrementally but it would take a lot longer. Some things are not suited to scrum approach.
  • Scrum is good when you have little budget – make small changes you can do yourself, bit by bit, build momentum as it proves value and get buy in
  • Troy’s Thunderbolt ready-to-ship Tip of The Day: consider using an agile scrum methodology to achieve your continual service improvement goals, especially when you’re after incremental improvement

 

Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android

 

 

 

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by Chris Dancy