Tuesday, July 30, 2013 at 3:31AM
Keep Pimpin' My Goods – ITSM Weekly the Podcast Episode 115
Guest: Farah Remtulla, Consultant, KPMG
- Farah: Practitioner turned consultant
- Shout out to the IT Skeptic “ITIL end in tears”
- Farah moved from Emery to KPMG 6 months ago
- Biggest benefit – meeting practitioners in different places and problem solving
- One of goals is to make impact in breaking preconceptions about consultants
- First couple months learning client’s business
- Many are overwhelmed, don’t have training budgets to go explore and use all the resources
- Books find most often at clients are Gene Kim’s Visable Ops and Glen O’Donnell
- KPMG have series of internal courses, industry based, that they motivate you to take
- Consulting firms take note!
- Concept Hooper talks about that eventually IT people won’t be provide services as cost effectively as external service providers – is that feasible?
- Daniel Pink “A Whole New Mind” – we want to outsource because until we move away from this we don’t have room to get creative / pro-active
- Can’t just focus on management part – what creative value can come out of ITSM?
- You can lead a horse to water… self-realised is more powerful than being told
- Unofficial acronym - KPMG = Keep Pimpin' My Goods!
- Value of experiences from Emery? To be reminded how it feels in practitioner’s shoes
- Started career young, as ambitious minority female brought challenges but was taught to be humble because whenever you walk into a room there is potential to learn from others - listening is so important
- Each age group has different approach
- Toby Moore in UK early 20s want to connect and find out why he got into ITSM?
- Listeners - not everyone has privilege of knowing what you know – SHARE!