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Friday
Sep062013

Planning a Roadmap - Practitioner Radio Episode 48

Planning a Roadmap - Practitioner Radio Episode 48

Guest: Jack Probst, Pink Elephant

Jack's Thunderbolt Tip of the day: If you have not thought about strategy, if you have not been crisp with respect to what are the expectations of the organisation relative to this thing called your ITSM programme STOP! Back up, and take another crack at trying to figure that out because it becomes a fools exercise to develop that road map without a compass. 

  • Just back from Pink Leadership forum
  • Ep47 lots of people chiming in, liked the simple format
  • 2 people got Standard+Case books
  • IT Service Management Roadmap – what does it look like, how do we plan for it
  • Jack taking over Itsmf US President award
  • Do you plan a roadmap? YES - otherwise when you come to a fork in the road you don’t know right way to go
  • Roadmap takes context into consideration – never too late to do one
  • Preparatory steps:
  • Guidance from Leadership (from the Business as well) as to priorities for next few years – where you want to be in 5 years e.g. do vision and strategy workshop first. Start with the end (the result) in mind. Point of Arrival Statements
  • Example Roadmap? There's a graphic in Troy’s blog ‘documenting vs deploying itsm process’
  • Plans:
  • 7 specific deliverables
  • Process Plan: fully details specifics around the processes, graphics
  • Tool Plan: high level approach, requirements, what support will be needed
  • Process Governance
  • Organisational change: training plans and communications plans
  • Project Charter
  • PinkReady to assess overall risk
  • Don’t overlook the partners, influencers and stakeholders
  • How to get started: understand what POA statements are, then do a process plan
  • Project charter is your best friend –it’s your definition of what success looks like
  • Jack’s Thunderbolt Tip of The Day: If you have not thought about strategy, if you have not been crisp with respect to what are the expectations of the organisation relative to this thing called your ITSM programme STOP! Back up, and take another crack at trying to figure that out because it becomes a fools exercise to develop that road map without a compass.
  • Chris’ addendum - If you’re lost in the woods, and it’s night, and you’re on the moon, a compass does you no good – be aware of where you are!

 

Listen below or download the MP3 HERE!  / iTunes / PinkAPP for BlackBerry, iPhone and Android

 

 

 

 

 

 

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by Chris Dancy