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Tuesday
Nov162010

ITSM Weekly The Podcast (Episode 41)

THE IT MAN HUG

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Monday
Nov152010

ITSMWP Rest of The World Edition (episode 3) 

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it....

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Monday
Nov152010

Narcissus Your Fan Page is Ready.

On the heels of CloudWashing, a practice in which you just add the word SaaS or Cloud to any product marketing fodder, I have noticed Community Washing at disturbing levels.

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Wednesday
Nov102010

itSMF Fusion 2010 Social Media For Service Management Results

Session Summary for itSMF Fusion 2010

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Wednesday
Nov102010

ITSM Weekly The Podcast (Episode 40)

Clouds in my Coffee

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Thursday
Nov042010

Cloud Support?

Enjoy my feelings on the cloud.

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Monday
Nov012010

ITSM Weekly The Podcast (Episode 39) 

A Mile In My Moccasins, The Christory Story.

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Friday
Oct292010

This Week In Service Management (Week October 29, 2010)

The best links, stories and downloads from this week on Twitter regarding ITSM.

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Monday
Oct252010

ITSM Weekly The Podcast (Episode 38) 

Hooper's Glamorous Life HIStory.

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Friday
Oct222010

Kentuckiana IT Support Summit

Kentuckiana Support Forum Visit!

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Monday
Oct182010

This Week In Service Management (Week October 18, 2010)

The best links, stories and downloads from this week on Twitter regarding ITSM

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Monday
Oct182010

ITSM Weekly The Podcast (Episode 37)

BeranVision BACK TO THE FUTURE!

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Thursday
Oct142010

Hate has Jumped The Shark

Tip- If hating on ITIL is the best you can do to further your own cause, you just furthered ITIL's.

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Monday
Oct112010

ITSM Weekly The Podcast (Episode 36)

Forget Sexy, We are bringing Service Back!

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Saturday
Oct092010

This Week In Service Management (Week October 8, 2010)

The best links, stories and downloads from this week on Twitter regarding ITSM.

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Friday
Oct082010

Dreaming of Austin

When we started the IT Service Management Weekly Podcast it was because I was in love with RedMonk's show that is hosted by Michael Cote and John Willis.  Eight months after we started our little weekly show I was asked to appear.  The rest is christory.

 

Check out the podcast here!

Wednesday
Oct062010

ITs Later than You Think

It's your ITSM world, OWN it.

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Sunday
Oct032010

ITSM Weekly The Podcast (Episode 35)

I See A Pink Door and I Wanted Painted Black

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Sunday
Oct032010

HDI Western Region ITSM Road Show

It seems much like a dream but it was very real. Eight cities, two weeks and hundreds of HDI members were taken by storm as ServiceSphere sponsored by Zendesk and HootSuite stormed the western United States. The pictures, movie and slides speak for themselves.

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Monday
Sep272010

ITSM Weekly The Podcast (Episode 34)

itSMF Fusion 2010 LIVE!

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by Chris Dancy