A significant year. I wanted to write a very long a poetic salute to the people who made a difference in the IT Service Management / IT Management / ITIL space in 2010.
Are you a ITSM / ITIL Skeptic? Do you feel motivational posters are for other people? Well a quick little contest just for YOU!
What single session at an IT Service Management Conference in 2011 will change the way support done for the next 500 years?
What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it....
On the heels of CloudWashing, a practice in which you just add the word SaaS or Cloud to any product marketing fodder, I have noticed Community Washing at disturbing levels.