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Thursday
Dec092010

ITSM Weekly The Podcast (Episode 43)

The Service Desk Manager becomes the Service Desk Consultant

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Thursday
Dec092010

ITSMWP Rest Of The World Edition (Episode 3.5)

Achieving the Perfection of a RACI Heart

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Wednesday
Dec012010

You Sold Us Out!

Something wonderful.

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Thursday
Nov252010

ITSM Weekly The Podcast (Episode 42)

Who's that EYE?

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Saturday
Nov202010

Letters from Future ITSM

Welcome to letters from FUTURE ITSM.

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Wednesday
Nov172010

Back To the Future

What single session at an IT Service Management Conference in 2011 will change the way support done for the next 500 years?

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Tuesday
Nov162010

ITSM Weekly The Podcast (Episode 41)

THE IT MAN HUG

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Monday
Nov152010

ITSMWP Rest of The World Edition (episode 3) 

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it....

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Monday
Nov152010

Narcissus Your Fan Page is Ready.

On the heels of CloudWashing, a practice in which you just add the word SaaS or Cloud to any product marketing fodder, I have noticed Community Washing at disturbing levels.

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Wednesday
Nov102010

itSMF Fusion 2010 Social Media For Service Management Results

Session Summary for itSMF Fusion 2010

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Wednesday
Nov102010

ITSM Weekly The Podcast (Episode 40)

Clouds in my Coffee

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Thursday
Nov042010

Cloud Support?

Enjoy my feelings on the cloud.

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Monday
Nov012010

ITSM Weekly The Podcast (Episode 39) 

A Mile In My Moccasins, The Christory Story.

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Friday
Oct292010

This Week In Service Management (Week October 29, 2010)

The best links, stories and downloads from this week on Twitter regarding ITSM.

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Monday
Oct252010

ITSM Weekly The Podcast (Episode 38) 

Hooper's Glamorous Life HIStory.

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Friday
Oct222010

Kentuckiana IT Support Summit

Kentuckiana Support Forum Visit!

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Monday
Oct182010

This Week In Service Management (Week October 18, 2010)

The best links, stories and downloads from this week on Twitter regarding ITSM

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Monday
Oct182010

ITSM Weekly The Podcast (Episode 37)

BeranVision BACK TO THE FUTURE!

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Thursday
Oct142010

Hate has Jumped The Shark

Tip- If hating on ITIL is the best you can do to further your own cause, you just furthered ITIL's.

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Monday
Oct112010

ITSM Weekly The Podcast (Episode 36)

Forget Sexy, We are bringing Service Back!

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by Chris Dancy