Friday
Dec042009
ITIL and the Help Desk Under The Tree Week 1
Friday, December 4, 2009 at 4:58PM Thank you everyone for sending in tweets and Facebook messages...
Friday, December 4, 2009 at 4:58PM Thursday
Dec032009
Yo Help Desk, Your Help Is On The Way
Thursday, December 3, 2009 at 9:30AM So today I read that another ITSM Software vendor added Twitter support to their software. This brings the current list of vendors with ANY social media support to two...
tagged Help Desk, ITIL, ITSM, Social Media in RANT
Help Desk, ITIL, ITSM, Social Media in RANT Wednesday
Dec022009
Someone always says it better
Wednesday, December 2, 2009 at 6:10PM While tweeting this morning I found a story on computer world called "The unspoken truth about why your IT sucks".
tagged ITIL, ITSM, Social Media in IMHO
ITIL, ITSM, Social Media in IMHO Wednesday
Dec022009
This Week In Service Management
Wednesday, December 2, 2009 at 10:01AM Useful Links Should Never Die on Twitter:
Service Catalog Thought Leaders Announce Open Service Catalog Specification Industry Consortium
SAN MATEO, Calif.--(BUSINESS WIRE)--BMC Software, CA Inc., FrontRange Solutions, IBM, and newScale today announced the formation of the Service Portfolio and Catalog Language (SPACL) consortium and delivery of the first draft of the SPACL specification. It is the intention of the SPACL consortium to submit the specification to an industry standard group once it is matured.
Service Desk Manager at Microsoft
Did you ever wonder what it would be like to work on the service desk at Microsoft? Well now you know!
ITIL® V3 Master Qualification
The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmers, and formal professional and career frameworks for ITSM practitioners.
Gaming the System
There’s a discoverable structure to the rules. There’s a correct order, which, when followed, offers a type of reward. It’s the advantage of thinking three blocks ahead in Tetris or holding onto those beguiling hypercubes in Bejeweled. This is the advanced discovery of the system around the rules that leads to exponential geek joy.
IT Challenges For An IT Specialist
BURLINGAME, Calif. -- Even IT companies have IT issues. Tony Young, chief information officer at data integration software maker Informatica, talked with Forbes recently about the challenges of managing a company full of IT workers.
Intellectual Property Awareness
What is Intellectual Property (IP)?
User Opinion Doesn’t Matter
The term “User” describes the recipient of a service, a role that interacts with and consumes the service defined and paid for by a “Customer” role. In business Users often work for and report to Customers…
tagged ITIL, ITSM, Social Media in TWISM
ITIL, ITSM, Social Media in TWISM Tuesday
Dec012009
December 8, 2009 LOVE YOUR HELP DESK!!
Tuesday, December 1, 2009 at 3:28PM 
Prizes ALSO given away each week see link!
Monday
Nov302009
HDI 2010 Annual Conference and Expo 03/16/10 - 03/20/10
Monday, November 30, 2009 at 2:33PM Make sure to stop by booth #829 to find out about ITMM (IT Marketing Mangement).
Monday
Nov302009
ServiceSphere, Welcomes Robert Yoakum
Monday, November 30, 2009 at 2:08PM ServiceSphere would like to welcome our new North American Office Manager, Robert Yoakum to our family!
Monday
Nov302009
ITIL ® Update: Frequently Asked Questions
Monday, November 30, 2009 at 10:49AM ITIL Version 3 is to be updated to provide improvements in presentation...
Friday
Nov272009
ITIL under the Tree December!
Friday, November 27, 2009 at 6:36PM Starrting December 4, 2009 and each Friday Through December ServiceSphere will be giving away:
Wednesday
Nov252009
Computer Weekly Blog Awards
Wednesday, November 25, 2009 at 1:52PM ServiceSphere would like to thank all those who voted for our IT Twitter user of the year...
tagged ITSM, Social Media in IMHO
ITSM, Social Media in IMHO Monday
Nov162009
Final Week To Vote - IT Twitter User of the YEAR
Monday, November 16, 2009 at 11:47AM After a few false starts Computer Weekly has the short list for IT Bloggers of the year done. This week is THE LAST week to vote...
tagged ITIL, ITSM, Social Media in Best Practice, IMHO, ITIL GURU, RANT
ITIL, ITSM, Social Media in Best Practice, IMHO, ITIL GURU, RANT Sunday
Nov152009
Labratories, ITIL and White Teeth
Sunday, November 15, 2009 at 10:44AM Guy Kawasaki, George Washington, Phil Gerbyshak, Riitta Raesmaa, Desktop Support, HDI, Groaning and Brandon Caudle?
Thursday
Nov122009
HDI Rocky Mountain Newsletter
Thursday, November 12, 2009 at 12:20PM Yours truly featured in this quarters HDI News Letter...
Monday
Nov092009
Friday
Nov062009
BOTS, God and ITIL
Friday, November 6, 2009 at 9:33AM Noticing that the ITIL search column is becoming SPAM infested, I posted a little tweet to help avoid its death...
tagged ITIL, Social Media in RANT
ITIL, Social Media in RANT Monday
Nov022009
Beyond Private Social Networking for ITSM
Monday, November 2, 2009 at 2:50PM
Cubetree is YAMMER on POWER DRINKS!
Saturday
Oct312009