ITSM News and Comments
So today I read that another ITSM Software vendor added Twitter support to their software. This brings the current list of vendors with ANY social media support to two...
While tweeting this morning I found a story on computer world called "The unspoken truth about why your IT sucks".
Useful Links Should Never Die on Twitter:
Service Catalog Thought Leaders Announce Open Service Catalog Specification Industry Consortium
SAN MATEO, Calif.--(BUSINESS WIRE)--BMC Software, CA Inc., FrontRange Solutions, IBM, and newScale today announced the formation of the Service Portfolio and Catalog Language (SPACL) consortium and delivery of the first draft of the SPACL specification. It is the intention of the SPACL consortium to submit the specification to an industry standard group once it is matured.
Service Desk Manager at Microsoft
Did you ever wonder what it would be like to work on the service desk at Microsoft? Well now you know!
ITIL® V3 Master Qualification
The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmers, and formal professional and career frameworks for ITSM practitioners.
Gaming the System
There’s a discoverable structure to the rules. There’s a correct order, which, when followed, offers a type of reward. It’s the advantage of thinking three blocks ahead in Tetris or holding onto those beguiling hypercubes in Bejeweled. This is the advanced discovery of the system around the rules that leads to exponential geek joy.
IT Challenges For An IT Specialist
BURLINGAME, Calif. -- Even IT companies have IT issues. Tony Young, chief information officer at data integration software maker Informatica, talked with Forbes recently about the challenges of managing a company full of IT workers.
Intellectual Property Awareness
What is Intellectual Property (IP)?
User Opinion Doesn’t Matter
The term “User” describes the recipient of a service, a role that interacts with and consumes the service defined and paid for by a “Customer” role. In business Users often work for and report to Customers…
Make sure to stop by booth #829 to find out about ITMM (IT Marketing Mangement).
ServiceSphere would like to welcome our new North American Office Manager, Robert Yoakum to our family!
Starrting December 4, 2009 and each Friday Through December ServiceSphere will be giving away:
ServiceSphere would like to thank all those who voted for our IT Twitter user of the year...
After a few false starts Computer Weekly has the short list for IT Bloggers of the year done. This week is THE LAST week to vote...
Guy Kawasaki, George Washington, Phil Gerbyshak, Riitta Raesmaa, Desktop Support, HDI, Groaning and Brandon Caudle?
Noticing that the ITIL search column is becoming SPAM infested, I posted a little tweet to help avoid its death...