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Monday
Feb152010

Pink Elephant 2010 FROM YOUR DESKTOP!!

Nothing can replace meeting friends and peers in person. NOTHING. While you may not be able to be there in person, ServiceSphere is dedicated to bringing the best interviews, highlights and surprises to all the Service Desk and ITSM professionals out there!

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Monday
Feb152010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Friday
Feb122010

ITIL, You are what you tweet!

Ok, I admit I have a sharing problem, I also admit there are companies and people in the ITIL elite that do not like my tweets, blogs or videos, actually I am proud of that one. Just because people or orgs do not like my work it does not make me dislike them or even not RT them.

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Tuesday
Feb092010

prISM or colorless quartz?

Yesterday we covered moment by moment as itSMF USA announced prISM. Jay Stuart, Bob Sterbens and a very congested Suzanne Van Hove gave us the break down. Today as Bob Sterbens tweeted I asked a few questions of him without any response.

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Monday
Feb082010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Monday
Feb082010

prISM coming (Updated)

prSIM was reviewed this morning.

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Sunday
Feb072010

HDI2010 Orlando and You!

Rocky Mountain HDI Members can win a free registration and airfare to the March 16-19 HDI Conference by filling out an online membership survey! Don't miss this great opportunity!

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Sunday
Feb072010

ITSM Weekly The Podcast (Week 1)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Thursday
Feb042010

Jurassic Park and The Service Desk

How did we get from our DOS based Help Desk to worrying about Twitter? What can we do to explore and use Social Media on the desk? What can we do to prepare for the impending information age? These are some of the questions we will address. To understand our future, we must look to our past.....

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Tuesday
Feb022010

Be a part of the NEW transparency

Be a part of the NEW transparency.

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Monday
Feb012010

IT Service Management Weekly THE PODCAST

Each week we will bring conversation, news, hype, and absolutely NO FUD from your world of ITSM. (We might even talk about news outside the United States!)

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Monday
Feb012010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Sunday
Jan312010

Help Desk, War and ITIL

Every now and then I am reminded that something are so silly. Fighting over "Best Practice", LinkedIn conversations about Major Incident and Problem. Below is a video from YouTube. This video is from a help desk of American soldiers in Afghanistan.

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Friday
Jan292010

What Happens In Those HDI Meetings?

WARNING: I was on heavy doses of cold medicine!! Had a great meeting with the Rocky Mountain HDI chapter. Meeting was at Starz and we had Sophie Klossner share her thoughts on community. Exclusive we got to tour the Service Desk and Control Center!!

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Tuesday
Jan262010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Thursday
Jan212010

Who is running this Ship?

New director of membership for HDI, Sophie Klossner chats for the first time publicly since assuming her new role.

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Sunday
Jan172010

Bored to Death with the Help Desk

With much excitement we are pleased to announce that ServiceSphere's Chris Dancy has been asked to join the Rocky Mountain HDI Regional board and the Rocky Mountain itSMF LIG board!

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Sunday
Jan172010

Personalized ITIL?

PITIL? Yup this webinar explores using the smallest parts of ITIL v2 & v3 for your Help Desk and IT Service Management. What to expect?

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Thursday
Jan142010

ITIL and The Living Organization

I tweeted the other day, ITIL works 100% of the time with a clone army. Results might vary with actual sentient beings. I saw a post about ITIL being successful at X%. I got to thinking, that it could be 100% if we were not human beings.

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Sunday
Jan102010

How Could I Say No?

We was approached last last month to create a webinar for a company called Specops. We have a really full schedule this first quarter of 2010 and I was not sure if we could pull off more content on such short notice.

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by Chris Dancy