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Sunday
Apr042010

ITSM Weekly The Podcast (Week 9) 

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?! Guest Rob England, The IT Skeptic

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Saturday
Apr032010

Social Media and the Help Desk / Service Desk v3

In my hot hands! ipad

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Saturday
Mar272010

ITSM Weekly The Podcast (Week 8)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Wednesday
Mar242010

HDI Support World March / April 2010

Thanks HDI for the latest Support World! My favorite read about people in our world of Service and Support!

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Wednesday
Mar242010

St Louis Gateway HDI Chapter Visit

ServiceSphere had the great pleasure of following up a fabulous HDI 2010 conference with a trip the Gateway Chapter of HDI in the city of St. Louis!!

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Monday
Mar222010

ITSM Weekly The Podcast (Week 7)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Sunday
Mar142010

ITSM Weekly The Podcast (Week 6)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?! Guest James Finister!

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Saturday
Mar132010

ITMM - IT Marketing Management Webinar

ITMM - IT Marketing Management Webinar

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Thursday
Mar112010

Ivanka Menken - From Schoolmarm to Empire

ServiceSphere sat down and had a chat about going from school teacher to international entrepreneur.

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Thursday
Mar112010

Pink 10 - The Movie

Fear and loathing were not in this Las Vegas

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Thursday
Mar112010

itSMF USA talks prISM

After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.

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Wednesday
Mar102010

Take Two and Call Me In the Morning

Lots of chatter yesterday and today on tools, certification and drama.

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Wednesday
Mar102010

Podcast Guest

Lost of speculation about who is sitting in the co-host chair this week for "Hoop". Here is a clue.

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Monday
Mar082010

ITSM Membership Dollars - Part II ISACA

I am always amazed at the gap between how my membership dollars are spent with different organizations. Today I got my 2010 ISACA kit. If you are in IT Support, work on a service desk or a help desk, enjoy our lovely world of ITSM and ITIL then this video on your dollars is for YOU!!

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Saturday
Mar062010

ITSM Weekly The Podcast (Week 5)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Saturday
Mar062010

Kevin Rose & Haiti

Kevin Rose and the Social Media Closet

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Saturday
Mar062010

Giving IT back, Part II

Two stories of helping the IT support community.

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Sunday
Feb282010

ITSM Weekly The Podcast (Week 4)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Monday
Feb222010

This Week In Service Management 

The best links and comments from Twitter LAST week!

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Saturday
Feb202010

ITSM Weekly The Podcast (Week 3)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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by Chris Dancy