How did we get from our DOS based Help Desk to worrying about Twitter? What can we do to explore and use Social Media on the desk? What can we do to prepare for the impending information age? These are some of the questions we will address. To understand our future, we must look to our past.....
This is why we can't have nice things
Each week we will bring conversation, news, hype, and absolutely NO FUD from your world of ITSM. (We might even talk about news outside the United States!)
Every now and then I am reminded that something are so silly. Fighting over "Best Practice", LinkedIn conversations about Major Incident and Problem. Below is a video from YouTube. This video is from a help desk of American soldiers in Afghanistan.
WARNING: I was on heavy doses of cold medicine!! Had a great meeting with the Rocky Mountain HDI chapter. Meeting was at Starz and we had Sophie Klossner share her thoughts on community. Exclusive we got to tour the Service Desk and Control Center!!
New director of membership for HDI, Sophie Klossner chats for the first time publicly since assuming her new role.
With much excitement we are pleased to announce that ServiceSphere's Chris Dancy has been asked to join the Rocky Mountain HDI Regional board and the Rocky Mountain itSMF LIG board!
PITIL? Yup this webinar explores using the smallest parts of ITIL v2 & v3 for your Help Desk and IT Service Management. What to expect?
I tweeted the other day, ITIL works 100% of the time with a clone army. Results might vary with actual sentient beings. I saw a post about ITIL being successful at X%. I got to thinking, that it could be 100% if we were not human beings.
We was approached last last month to create a webinar for a company called Specops. We have a really full schedule this first quarter of 2010 and I was not sure if we could pull off more content on such short notice.
From the original home of HDI, the birth place of HDI, we have the 2009 AOY awards. Food, Fun and MEAT! See who wins, see who is crushed and smell the burning flesh!
Professionization of IT Industry - There have been several posts / threads about trying to upgrade IT to the level of say Doctors/Lawyers/Accountants with recognized Professionalisation..
Rockin like the Quaker Oats guy, ServiceSphere presents Higher Education Forum 2009 with HDI.
Finally the long awaited video from itSMF Fusion 2009 in Dallas, Texas. Did you make it, or are you on the cutting room floor?
Let's see if we can make the itSMF tweet up look like a kid's gathering!
Well you might be able to, but.....
Did you miss the Categorization Webinar Today? No problem! Without registration and free to everyone, the material from today’s webinar!