Thanks HDI for the latest Support World! My favorite read about people in our world of Service and Support!
ServiceSphere had the great pleasure of following up a fabulous HDI 2010 conference with a trip the Gateway Chapter of HDI in the city of St. Louis!!
ServiceSphere sat down and had a chat about going from school teacher to international entrepreneur.
After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.
Lots of chatter yesterday and today on tools, certification and drama.
I am always amazed at the gap between how my membership dollars are spent with different organizations. Today I got my 2010 ISACA kit. If you are in IT Support, work on a service desk or a help desk, enjoy our lovely world of ITSM and ITIL then this video on your dollars is for YOU!!