Yesterday we covered moment by moment as itSMF USA announced prISM. Jay Stuart, Bob Sterbens and a very congested Suzanne Van Hove gave us the break down. Today as Bob Sterbens tweeted I asked a few questions of him without any response.
This is why we can't have nice things
Rocky Mountain HDI Members can win a free registration and airfare to the March 16-19 HDI Conference by filling out an online membership survey! Don't miss this great opportunity!
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
How did we get from our DOS based Help Desk to worrying about Twitter? What can we do to explore and use Social Media on the desk? What can we do to prepare for the impending information age? These are some of the questions we will address. To understand our future, we must look to our past.....
Each week we will bring conversation, news, hype, and absolutely NO FUD from your world of ITSM. (We might even talk about news outside the United States!)
Every now and then I am reminded that something are so silly. Fighting over "Best Practice", LinkedIn conversations about Major Incident and Problem. Below is a video from YouTube. This video is from a help desk of American soldiers in Afghanistan.
WARNING: I was on heavy doses of cold medicine!! Had a great meeting with the Rocky Mountain HDI chapter. Meeting was at Starz and we had Sophie Klossner share her thoughts on community. Exclusive we got to tour the Service Desk and Control Center!!
New director of membership for HDI, Sophie Klossner chats for the first time publicly since assuming her new role.
With much excitement we are pleased to announce that ServiceSphere's Chris Dancy has been asked to join the Rocky Mountain HDI Regional board and the Rocky Mountain itSMF LIG board!
PITIL? Yup this webinar explores using the smallest parts of ITIL v2 & v3 for your Help Desk and IT Service Management. What to expect?
I tweeted the other day, ITIL works 100% of the time with a clone army. Results might vary with actual sentient beings. I saw a post about ITIL being successful at X%. I got to thinking, that it could be 100% if we were not human beings.
We was approached last last month to create a webinar for a company called Specops. We have a really full schedule this first quarter of 2010 and I was not sure if we could pull off more content on such short notice.
From the original home of HDI, the birth place of HDI, we have the 2009 AOY awards. Food, Fun and MEAT! See who wins, see who is crushed and smell the burning flesh!
Professionization of IT Industry - There have been several posts / threads about trying to upgrade IT to the level of say Doctors/Lawyers/Accountants with recognized Professionalisation..