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Wednesday
Mar102010

Podcast Guest

Lost of speculation about who is sitting in the co-host chair this week for "Hoop". Here is a clue.

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Monday
Mar082010

ITSM Membership Dollars - Part II ISACA

I am always amazed at the gap between how my membership dollars are spent with different organizations. Today I got my 2010 ISACA kit. If you are in IT Support, work on a service desk or a help desk, enjoy our lovely world of ITSM and ITIL then this video on your dollars is for YOU!!

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Saturday
Mar062010

ITSM Weekly The Podcast (Week 5)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Saturday
Mar062010

Kevin Rose & Haiti

Kevin Rose and the Social Media Closet

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Saturday
Mar062010

Giving IT back, Part II

Two stories of helping the IT support community.

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Sunday
Feb282010

ITSM Weekly The Podcast (Week 4)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Monday
Feb222010

This Week In Service Management 

The best links and comments from Twitter LAST week!

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Saturday
Feb202010

ITSM Weekly The Podcast (Week 3)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Saturday
Feb202010

Winner Announced

From our webinar last month, Specops has announced a winner. Here are the details!

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Thursday
Feb182010

Give “IT” back!

On Tuesday an out of work Service Desk Manager reached out to me via Twitter. He was very honest with his situation and asked if I could help.

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Thursday
Feb182010

ITSM Membership Dollars - Part I HDI

I am always amazed at the gap between how my membership dollars are spent with different organizations. Today I got my 2010 HDI kit. If you are in IT Support, work on a service desk or a help desk, enjoy our lovely world of ITSM and ITIL then this video on your dollars is for YOU!!

Click to read more ...

Monday
Feb152010

ITSM Weekly The Podcast (Week 2)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Monday
Feb152010

Pink Elephant 2010 FROM YOUR DESKTOP!!

Nothing can replace meeting friends and peers in person. NOTHING. While you may not be able to be there in person, ServiceSphere is dedicated to bringing the best interviews, highlights and surprises to all the Service Desk and ITSM professionals out there!

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Monday
Feb152010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Friday
Feb122010

ITIL, You are what you tweet!

Ok, I admit I have a sharing problem, I also admit there are companies and people in the ITIL elite that do not like my tweets, blogs or videos, actually I am proud of that one. Just because people or orgs do not like my work it does not make me dislike them or even not RT them.

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Tuesday
Feb092010

prISM or colorless quartz?

Yesterday we covered moment by moment as itSMF USA announced prISM. Jay Stuart, Bob Sterbens and a very congested Suzanne Van Hove gave us the break down. Today as Bob Sterbens tweeted I asked a few questions of him without any response.

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Monday
Feb082010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Monday
Feb082010

prISM coming (Updated)

prSIM was reviewed this morning.

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Sunday
Feb072010

HDI2010 Orlando and You!

Rocky Mountain HDI Members can win a free registration and airfare to the March 16-19 HDI Conference by filling out an online membership survey! Don't miss this great opportunity!

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Sunday
Feb072010

ITSM Weekly The Podcast (Week 1)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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by Chris Dancy