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Sunday
Jan312010

Help Desk, War and ITIL

Every now and then I am reminded that something are so silly. Fighting over "Best Practice", LinkedIn conversations about Major Incident and Problem. Below is a video from YouTube. This video is from a help desk of American soldiers in Afghanistan.

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Friday
Jan292010

What Happens In Those HDI Meetings?

WARNING: I was on heavy doses of cold medicine!! Had a great meeting with the Rocky Mountain HDI chapter. Meeting was at Starz and we had Sophie Klossner share her thoughts on community. Exclusive we got to tour the Service Desk and Control Center!!

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Tuesday
Jan262010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Thursday
Jan212010

Who is running this Ship?

New director of membership for HDI, Sophie Klossner chats for the first time publicly since assuming her new role.

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Sunday
Jan172010

Bored to Death with the Help Desk

With much excitement we are pleased to announce that ServiceSphere's Chris Dancy has been asked to join the Rocky Mountain HDI Regional board and the Rocky Mountain itSMF LIG board!

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Sunday
Jan172010

Personalized ITIL?

PITIL? Yup this webinar explores using the smallest parts of ITIL v2 & v3 for your Help Desk and IT Service Management. What to expect?

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Thursday
Jan142010

ITIL and The Living Organization

I tweeted the other day, ITIL works 100% of the time with a clone army. Results might vary with actual sentient beings. I saw a post about ITIL being successful at X%. I got to thinking, that it could be 100% if we were not human beings.

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Sunday
Jan102010

How Could I Say No?

We was approached last last month to create a webinar for a company called Specops. We have a really full schedule this first quarter of 2010 and I was not sure if we could pull off more content on such short notice.

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Thursday
Jan072010

Rocky Mountain HDI Analyst of the Year 2009

From the original home of HDI, the birth place of HDI, we have the 2009 AOY awards. Food, Fun and MEAT! See who wins, see who is crushed and smell the burning flesh! 

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Thursday
Jan072010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Tuesday
Jan052010

Fear and loathing in IT

Professionization of IT Industry - There have been several posts / threads about trying to upgrade IT to the level of say Doctors/Lawyers/Accountants with recognized Professionalisation..

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Monday
Jan042010

HDI Higher Education Forum 2009

Rockin like the Quaker Oats guy, ServiceSphere presents Higher Education Forum 2009 with HDI.

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Tuesday
Dec292009

itSMF Fusion 2009 Dallas, TX

Finally the long awaited video from itSMF Fusion 2009 in Dallas, Texas. Did you make it, or are you on the cutting room floor?

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Tuesday
Dec292009

Pink Elephant Conference Tweet Up #PINK10

Let's see if we can make the itSMF tweet up look like a kid's gathering!

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Friday
Dec252009

Could You Survive Christmas without ITIL or Your Help Desk?

Well you might be able to, but.....

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Friday
Dec182009

Help Desk Categorization Webinar 

Did you miss the Categorization Webinar Today? No problem! Without registration and free to everyone, the material from today’s webinar!

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Friday
Dec182009

ITIL And The Help Desk Under The Tree Week 3

Absolute mayhem this week. From Facebook to Twitter people are really coming out and wanting some HELP DESK GOODNESS!!

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Tuesday
Dec152009

How do you picture your IT?

Tuesday
Dec152009

Buisness IT Alignment

Do you have Business and IT Alignment> Is it obvious?

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Monday
Dec142009

The ITSM 2010 Olympics!

With great surprise and delight I am proud to announce eight vendors contacted ServiceSphere with intentions to participate with the ITSM 2010 Olympics...

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by Chris Dancy