Sitting down with Suzanne Van Hove to talk about the next phase of credentialing and what about that application!
So I picked up the ITIL Lite book by Malcolm Fry the day it was released. I went through it wondering what did all this mean, admittedly I didn’t give it the read I should have. Then I was fortunate enough to be the guest at a ITIL Lite Workshop in New England.
Week 11 - Special Guest Malcolm Fry: What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?! - ITSM Weekly The Podcast
We are very pleased to announce that Malcolm Fry will be joining IT Service Management Weekly, The Podcast this week.
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?! Guest: Glenn O'Donnell - Forrester Analyst
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?! Guest Rob England, The IT Skeptic
Thanks HDI for the latest Support World! My favorite read about people in our world of Service and Support!
ServiceSphere had the great pleasure of following up a fabulous HDI 2010 conference with a trip the Gateway Chapter of HDI in the city of St. Louis!!
ServiceSphere sat down and had a chat about going from school teacher to international entrepreneur.
After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.
Lots of chatter yesterday and today on tools, certification and drama.
I am always amazed at the gap between how my membership dollars are spent with different organizations. Today I got my 2010 ISACA kit. If you are in IT Support, work on a service desk or a help desk, enjoy our lovely world of ITSM and ITIL then this video on your dollars is for YOU!!