Episode 17 - Chicken and Fries, 2 APIs: Defrag Wrap-up pt 2 HOSTS: Chris Dancy Klint Finley Alex William GUEST: Lorenda Brandon
This is why we can't have nice things
Daniel and Michael discus the themes and speakers at the 2013 itSMF Denmark conference - recorded at the conference
Michael Imhoff Nielsen joins Aale and Daniel for a discussion about the importance and challenges of defining your service and your capabilities
Troy and Chris discus how, and why it's necessary, to bring the two components of DevOps together and how this fits in to ITSM
There are more than 1.7 billion mobile devices in the world -- and in 2013 for the first time, smartphones outsold feature phones. The mobile revolution is having a transformational impact on customer service. Join us to see a visionary picture of the future of connected service with BMC's Chris Dancy, better known as @ServiceSphere on Twitter, and see salesforce.com's vision of the future of mobile customer service, where you'll learn how to make every service moment count for your company.
The hosts chat with Nanyi Gong, ICT Manager at Laidlaw College about his experience of working with the wider organisation to get real results from implementing the right ITSM practices.
Chris and Troy delve into all things CMDB
Episode 15 - Industrial Entropy and the Turks! The Turks! The Mechanical Turks! HOSTS: Chris Dancy and Klint Finley GUEST: Chris Devore
The gang gets together in a two part series to talk about creativity and innovation and how it relates (or doesn't relate?) to ITSM.
Practitioner Radio Episode 50 – The Ins and Outs of Process Assessments
Allow me to introduce the term sousveillance (the prefix sur- meaning over, sous- meaning in), the act of recording what you do personally and storing the information yourself.
Mindful Cyborgs - Episode 14 - Attentionalism, Netocracy, and the All-Consuming Flame of To(day)morrow
Episode 14 - Attentionalism, Netocracy, and the All-Consuming Flame of To(day)morrow HOSTS: Chris Dancy and Klint Finley GUEST: Alexander Barr, Internet Sociologist and Philosopher twitter facebook wiki
Chris and Troy discuss COBIT 5 for effective IT and Enterprise Business Governance
The UK team sits down and interviews Charles from itSMF USA about SMCongress