Chris and Troy talk to George Spalding of Pink Elephant about changes in conferences and delegates he's seen in the last few years and what's in store at Pink13 in Vegas in February.
ITSM News and Comments
The Focus on Demand conference allowed me to sit down with APGM and talk about technology and continual service improvment
20 minutes with Clint Boulton from the Wall Street Journal talking about the role of IT and CIO as they relate to consumerization.
What the team are expecting from the industry in 2013, plus conferences and events including TFT13 and Pink13
Is BYOD a problem in your organization? Meet Mike Merrill, the world's first publicly traded person. For more information check out http://www.kmikeym.com/
Guest Jack Probst talks us through service pipeline management and IT as a Factory
After a healthy look back at a year in ITSM and IT Management, that every CIO, marketing professional and knowledge worker, should print out, and memorize, now we look forward.
For weeks I have been digesting, contemplating and reviewing 2012 in my head, online and deep in my soul. Finally, two full weeks into the new year, I'm ready to give my review of the year in ITSM , IT Management and Enterprise Software.
What's in store for the year ahead plus devices, digital dopplegangers and things ending in 'munch'.
The ITSMROWP team are joined by their numerous fans in this live recording from the 2012 itSMF show. Part II to follow shortly.
The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
Squares and circles. Nothing is perfect, there are goiing to be barriers so you need to adapt.
We count down the top 10 shows for 2012 and look at the stories of the year.
Holy role reversal batman! Chris and Troy trade places.... When considering self service options, always put yourself in the seat and role of the customer, understanding their time, environment and context will change the tools and processes they will select when using self service.