A look at the differences in and pitfalls when tackling Problem Management and Major Incident with special guest Gary Case
ITSM News and Comments
Interview with Capita and G2G3 about the changes in store for ITIL since it became a joint venture
Mindful Cyborgs - Episode 3 - The noisiest of our preoccupations, blended states and documentary vision.
Episode 3- The noisiest of our preoccupations blended states and documentary vision. Mindful Cyborgs - Contemplative living in the age of quantification, augmentation and acceleration, with your hosts Chris Dancy and Klint Finley.
Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!
This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
This show was recorded live at the Service Desk and Support Show, SITS13 at Earls Court, London
Special guest Wade Foster talks about automation and how his company Zapier are using public APIs to provide integrations between many different tools and sites
Rae Garrett joins Chris and Troy to talk about how to initiate change within your organisation
Episode 2- Quantified Show, IRL Fetish and Big Dada Mindful Cyborgs - Contemplative living in the age of quantification, augmentation and acceleration, with your hosts Chris Dancy and Klint Finley.
Recording live from the itSMF sweden spring conference
Recorded live at SITS13 with an array of guests including show speakers, ITSM apprentices, mentors and mentees.
Special guest David Cannon gives his views on ITIL, IT as a business and what he sees as the information revolution, plus talks about his move from BMC to Forrester
Rob and Tristan talk to Gene Kim about his book "The Phoenix Project" and the rise of DevOps.
A delve in to the history and changing role of Service Level Management and its progeny
Episode 1- Data Exhaust, Dating with glass and Fractalnoia Mindful Cyborgs - Contemplative living in the age of quantification, augmentation and acceleration, with your hosts Chris Dancy and Klint Finley.
SITS13 – The Service Desk & IT Support Show, returns to London’s Earls Court on Tuesday and Wednesday next week!
Following on from part 1 with James and Barclay