Gene Kim's new books, oppressed IT, outstanding conferences, and the power of storytelling.
ITSM News and Comments
The guys get together to review Dreamforce, talk about Kim Stevenson from Intel, Cloud and iPhone 5.
Live recording from ITSMF Finland at Kalastajatorppa in Helsinki
The podcast team share the stage with some ITSM Masters at the University of Northampton.
People are messy, value to customers is not customer service. Larry Bonfante author, CIO and leader joins the show to talk about the skills of a CIO.
Live recording from ITSMF Denmark 26-27 september
Nostalgic about the the future of IT.
The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.
Oscar Berg joins the crew to share wisdom on collaboration and the social enterprise
How do you recover after spending an hour with the CIO of Intel? Talk about where technology and life have let you down.
Graham Tip Synopsis: Change is not what something imposed on us Change is something we do for managing Risk.
When considering your education objectives pay close attention to the learning style and model that fits your organization’s culture. Consider what you want to obtain conceptual knowledge or useful life skills.
The Knowledge Bird talks to us about putting the KM into ITSM.
Working with ITSM improvement is sometimes like that. You start with something but see that it does not work, then you may need to change plans but it is quite common that it is hard to see the whole picture. Losing the direction is far too easy and the work may start wandering in a wrong direction.
In an unprecedented move, Intel, CIO has decided that it's time to open enterprise IT, it's leaders and the organization to both the internal and external benefits of social collaboration for the enterprise.