Barclay and James discuss the current state of the ITSM industry and the culture change many are facing
ITSM News and Comments
This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves. Ignore more than 600 years of wisdom at your peril! This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves.Ignore more than 600 years of wisdom at your peril!.
Chris and Troy discuss the applications and benefits of using Scrum methodology for ITSM projects
Special guest Jay Leader, CIO of Rapid7, talks about the challenges and motivations behind working for hi-tech start-ups and developing the latest security solutions
Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30
Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.
The UK hosts discuss the upcoming SITS13 Service Desk show with guest Jeff Brooks of Gartner Research who is running panel discussions and delivering two keynotes at the show.
1. Watch live on youtube via this link from 9am GMT on 18th June 2013
2. Get the presentations sent direct to your Kindle or Evernote after the event
3. Attend SDI13 the Service Desk Institute's annual conference. Virtual and physical events converge as two SDI13 keynotes broadcast live as part of TFT13
Speaking to two Emory University students about the role of technology and devices in Higher Education today
The podcast crew do an interview with Job ten hagen about organisational change
What comes after digital literacy and the death of cultural telework? A mindful quantified enterprise.
Special guest Rebecca Wilson talks about her Change and Release Management journey.
The first show with Mark Kawasaki hosting - Chris appears as a guest. Talking about Quantified Enterprise, paying attention, the future of interacting with devices and self-awareness.
Recorded in front on a live studio audience at Pink13 in Las Vegas
Evolution of the help desk or paradigm shift? Join David Cannon, Chris Rixon and I as we talk about creating a concierge bar for your IT Service Desk.
This podcast was recorded at Pink13 with a mix of hosts and guests from US and UK
This show was recorded at Pink13 and includes guest appearances from Mark Kawasaki, Charles Araujo, Ian Aitchison and ITSM Weekly's own Chris Dancy