Special guest Wade Foster talks about automation and how his company Zapier are using public APIs to provide integrations between many different tools and sites
Rae Garrett joins Chris and Troy to talk about how to initiate change within your organisation
Episode 2- Quantified Show, IRL Fetish and Big Dada Mindful Cyborgs - Contemplative living in the age of quantification, augmentation and acceleration, with your hosts Chris Dancy and Klint Finley.
Recording live from the itSMF sweden spring conference
Recorded live at SITS13 with an array of guests including show speakers, ITSM apprentices, mentors and mentees.
Special guest David Cannon gives his views on ITIL, IT as a business and what he sees as the information revolution, plus talks about his move from BMC to Forrester
Rob and Tristan talk to Gene Kim about his book "The Phoenix Project" and the rise of DevOps.
A delve in to the history and changing role of Service Level Management and its progeny
Episode 1- Data Exhaust, Dating with glass and Fractalnoia Mindful Cyborgs - Contemplative living in the age of quantification, augmentation and acceleration, with your hosts Chris Dancy and Klint Finley.
SITS13 – The Service Desk & IT Support Show, returns to London’s Earls Court on Tuesday and Wednesday next week!
Following on from part 1 with James and Barclay
In the absence of regular US host Matt Beran, his brother Nate is this episode's guest. Hear about his experiences as a Network Engineer who blogs and participates on social media and why he does what he does.
Barclay and James discuss the current state of the ITSM industry and the culture change many are facing
This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves. Ignore more than 600 years of wisdom at your peril! This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves.Ignore more than 600 years of wisdom at your peril!.
Chris and Troy discuss the applications and benefits of using Scrum methodology for ITSM projects
Special guest Jay Leader, CIO of Rapid7, talks about the challenges and motivations behind working for hi-tech start-ups and developing the latest security solutions
Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30
Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.