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Wednesday
Apr102013

Give me questions, not answers

This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves. Ignore more than 600 years of wisdom at your peril! This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves.Ignore more than 600 years of wisdom at your peril!.

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Thursday
Apr042013

Using Agile SCRUM for ITSM projects Practitioner Radio Episode 40

Chris and Troy discuss the applications and benefits of using Scrum methodology for ITSM projects

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Wednesday
Apr032013

#TFT13 - First speakers announced

The first speakers are announced for #TFT13

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Tuesday
Apr022013

Hi-tech solutions, human passions - ITSM Weekly Podcast Episode 107

Special guest Jay Leader, CIO of Rapid7, talks about the challenges and motivations behind working for hi-tech start-ups and developing the latest security solutions

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Monday
Apr012013

Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30

Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.

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Tuesday
Mar262013

SITS13 Preview Show - ITSMROWP Episode 53

The UK hosts discuss the upcoming SITS13 Service Desk show with guest Jeff Brooks of Gartner Research who is running panel discussions and delivering two keynotes at the show.

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Thursday
Mar212013

TFT13, The Debut, The Community, The Conference

1. Watch live on youtube via this link from 9am GMT on 18th June 2013

2. Get the presentations sent direct to your Kindle or Evernote after the event

3. Attend SDI13 the Service Desk Institute's annual conference. Virtual and physical events converge as two SDI13 keynotes broadcast live as part of TFT13

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Wednesday
Mar202013

Students, learning and IT - ITSMWP Episode106

Speaking to two Emory University students about the role of technology and devices in Higher Education today

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Tuesday
Mar192013

Designing and Transforming IT Organizations -ITSM WEEKLY PODCAST TOP OF THE WORLD EPISODE 11

The podcast crew do an interview with Job ten hagen about organisational change

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Friday
Mar152013

Contextual Webinar Content?

It's not personal, it's data.

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Tuesday
Mar122013

Contextual Service Management - the Quantified Enterprise

What comes after digital literacy and the death of cultural telework? A mindful quantified enterprise.

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Thursday
Mar072013

SXSW 2013 VINE

SXSW, South by Southwest

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Thursday
Mar072013

The Real World of Change and Release Management - ITSM Weekly Antipodean Podcast Episode 29

Special guest Rebecca Wilson talks about her Change and Release Management journey.

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Wednesday
Mar062013

The Quantified Enterprise - ITSM Weekly Podcast Episode 105

The first show with Mark Kawasaki hosting - Chris appears as a guest. Talking about Quantified Enterprise, paying attention, the future of interacting with devices and self-awareness.

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Thursday
Feb282013

Live from Pink13: Service Orchestration - Practitioner Radio Episode 39

Recorded in front on a live studio audience at Pink13 in Las Vegas

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Tuesday
Feb262013

How to build and run a concierge bar - Getting face to face in #ITSM

Evolution of the help desk or paradigm shift? Join David Cannon, Chris Rixon and I as we talk about creating a concierge bar for your IT Service Desk.

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Tuesday
Feb262013

Live from Pink13 ITSMWeekly (from Rest of The World edition Episode 52)

This podcast was recorded at Pink13 with a mix of hosts and guests from US and UK

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Tuesday
Feb262013

Live from Pink13 ITSMROWP Episode 52

This show was recorded at Pink13 and includes guest appearances from Mark Kawasaki, Charles Araujo, Ian Aitchison and ITSM Weekly's own Chris Dancy

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Sunday
Feb242013

Deus ex machina - Pink Elephant 2013

Innovation happens when you do things that speed information. Inovation is not a tool, but a state of mind.

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Sunday
Feb242013

Six Seconds in the World of Tech

Peek on the world of Tech

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by Chris Dancy