ITSM News and Comments
Recording from ITSMF sweden autumn event and the ITSMF AGM. live from Stockholm
Cory Doctorow shares his views on security and privacy issues, IT owners versus user needs, and the future of general purpose IT in the body.
itSMF Fusion 2012: Breakfast Briefing12: Collaborative Support Models for Internal and External IT Teams
"Dreyfus once wrote from Devil's Island that he would see the most glorious birds. Many years later in Brittany he realized they had only been seagulls... For me they will always be - *glorious* birds."
Remember when we are talking about Business Service Management it is the Parent of ITSM. We need to understand are Possibly Business Shared Services.
Gene Kim's new books, oppressed IT, outstanding conferences, and the power of storytelling.
The guys get together to review Dreamforce, talk about Kim Stevenson from Intel, Cloud and iPhone 5.
Live recording from ITSMF Finland at Kalastajatorppa in Helsinki
The podcast team share the stage with some ITSM Masters at the University of Northampton.
People are messy, value to customers is not customer service. Larry Bonfante author, CIO and leader joins the show to talk about the skills of a CIO.
Live recording from ITSMF Denmark 26-27 september
Nostalgic about the the future of IT.
The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.