<?xml version="1.0" encoding="UTF-8"?>
<!--Generated by Squarespace Site Server v5.11.81 (http://www.squarespace.com/) on Sat, 11 Feb 2012 09:07:27 GMT--><feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/"><title>ITSM Weekly The Podcast</title><subtitle>Blog</subtitle><id>http://www.servicesphere.com/blog/</id><link rel="alternate" type="application/xhtml+xml" href="http://www.servicesphere.com/blog/"/><link rel="self" type="application/atom+xml" href="http://www.servicesphere.com/blog/atom.xml"/><updated>2012-02-10T00:10:33Z</updated><generator uri="http://www.squarespace.com/" version="Squarespace Site Server v5.11.81 (http://www.squarespace.com/)">Squarespace</generator><entry><title>Service Intelligence, Gorilla Style ITSM - ITSM weekly the podcast (EPISODE 81.6)</title><category term="Podcast"/><id>http://www.servicesphere.com/blog/2012/2/9/service-intelligence-gorilla-style-itsm-itsm-weekly-the-podc.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/2/9/service-intelligence-gorilla-style-itsm-itsm-weekly-the-podc.html"/><author><name>Chris Dancy</name></author><published>2012-02-09T22:05:19Z</published><updated>2012-02-09T22:05:19Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Sharon Taylor returns to talk about Creating and Driving Service Excellence - An Executive's Guide to IT Service Management and Service Intelligence, Improving Your Bottom Line with the Power of IT Service Management.  This is the kind of show your parents would not allow you to hear.]]></summary></entry><entry><title>Social IT? Social ITSM? WTF?</title><id>http://www.servicesphere.com/blog/2012/2/9/social-it-social-itsm-wtf.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/2/9/social-it-social-itsm-wtf.html"/><author><name>Chris Dancy</name></author><published>2012-02-09T16:27:04Z</published><updated>2012-02-09T16:27:04Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Momma said knock you out.]]></summary></entry><entry><title>Culture &amp; ITSM Transformation Projects - Practitioner Radio Episode 21</title><category term="Practitioner Radio"/><id>http://www.servicesphere.com/blog/2012/2/7/culture-itsm-transformation-projects-practitioner-radio-epis.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/2/7/culture-itsm-transformation-projects-practitioner-radio-epis.html"/><author><name>Chris Dancy</name></author><published>2012-02-07T22:01:29Z</published><updated>2012-02-07T22:01:29Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Remember that culture and behavior are two different things. Behavior can be adjusted in the short term through careful management. Culture will only change after time has passed and the transformation was proven successful. Focus on short term actions on changing behavior - with an goal of long term culture impact.]]></summary></entry><entry><title>The poodle bites back, The Social IT Show - ITSMWP Rest Of The World Edition- Episode 30</title><category term="PodcastUK"/><id>http://www.servicesphere.com/blog/2012/2/7/the-poodle-bites-back-the-social-it-show-itsmwp-rest-of-the.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/2/7/the-poodle-bites-back-the-social-it-show-itsmwp-rest-of-the.html"/><author><name>Chris Dancy</name></author><published>2012-02-07T18:12:43Z</published><updated>2012-02-07T18:12:43Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Olympic planning, The IT Skeptic and Social IT.]]></summary></entry><entry><title>Swim, Swam, Swami - ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 14</title><category term="ITSMAUNZ"/><id>http://www.servicesphere.com/blog/2012/1/29/swim-swam-swami-itsm-weekly-antipodean-podcast-episode-14.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/29/swim-swam-swami-itsm-weekly-antipodean-podcast-episode-14.html"/><author><name>Chris Dancy</name></author><published>2012-01-30T01:52:00Z</published><updated>2012-01-30T01:52:00Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Rob England, The IT Skeptic, IT Swami, Commenter on all things IT Joins the TEAM to forecast 2012.]]></summary></entry><entry><title>Mobility Cloud and the Coming Singularity!</title><id>http://www.servicesphere.com/blog/2012/1/26/mobility-cloud-and-the-coming-singularity.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/26/mobility-cloud-and-the-coming-singularity.html"/><author><name>Chris Dancy</name></author><published>2012-01-27T01:26:49Z</published><updated>2012-01-27T01:26:49Z</updated><summary type="html" xml:lang="en-US"><![CDATA[itSMF San Diego, January 26, 2012
Mobility Cloud and the Coming Singularity
The Presentation]]></summary></entry><entry><title>An elephant, kola, unicorn &amp; Gartner Analyst walk in a bar.</title><id>http://www.servicesphere.com/blog/2012/1/25/an-elephant-kola-unicorn-gartner-analyst-walk-in-a-bar.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/25/an-elephant-kola-unicorn-gartner-analyst-walk-in-a-bar.html"/><author><name>Chris Dancy</name></author><published>2012-01-25T23:43:52Z</published><updated>2012-01-25T23:43:52Z</updated><summary type="html" xml:lang="en-US"><![CDATA[He is coming with the cloud?]]></summary></entry><entry><title>This is your digital life</title><id>http://www.servicesphere.com/blog/2012/1/24/this-is-your-digital-life.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/24/this-is-your-digital-life.html"/><author><name>Chris Dancy</name></author><published>2012-01-25T05:17:00Z</published><updated>2012-01-25T05:17:00Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Digital overload]]></summary></entry><entry><title>The person working next to you is an idiot. - ITSM WEEKLY THE PODCAST (EPISODE 82)</title><category term="Podcast"/><id>http://www.servicesphere.com/blog/2012/1/22/the-person-working-next-to-you-is-an-idiot-itsm-weekly-the-p.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/22/the-person-working-next-to-you-is-an-idiot-itsm-weekly-the-p.html"/><author><name>Chris Dancy</name></author><published>2012-01-22T19:23:44Z</published><updated>2012-01-22T19:23:44Z</updated><summary type="html" xml:lang="en-US"><![CDATA[ITIL, Twitter, StartUps and the Nightmare that is your opinion.]]></summary></entry><entry><title>Back2ITSM Edition - ITSMWP REST OF THE WORLD EDITION- EPISODE 29</title><category term="PodcastUK"/><id>http://www.servicesphere.com/blog/2012/1/22/back2itsm-edition-itsmwp-rest-of-the-world-edition-episode-2.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/22/back2itsm-edition-itsmwp-rest-of-the-world-edition-episode-2.html"/><author><name>Chris Dancy</name></author><published>2012-01-22T18:16:59Z</published><updated>2012-01-22T18:16:59Z</updated><summary type="html" xml:lang="en-US"><![CDATA[John Moore joins the gang to talk about survey results, itSMF and much more.]]></summary></entry><entry><title>Process Adoption - PRACTITIONER RADIO EPISODE 20</title><category term="Practitioner Radio"/><id>http://www.servicesphere.com/blog/2012/1/16/process-adoption-practitioner-radio-episode-20.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/16/process-adoption-practitioner-radio-episode-20.html"/><author><name>Chris Dancy</name></author><published>2012-01-16T16:58:07Z</published><updated>2012-01-16T16:58:07Z</updated><summary type="html" xml:lang="en-US"><![CDATA[When considering ITSM process adoption carefully consider the amount of change your organization can absorb at one time. Most organizations can handle no more than 2-3 parallel ITIL process projects as a maximum]]></summary></entry><entry><title>You can be frustrated or you can be fascinated Taylor made success - ITSM WEEKLY THE PODCAST (EPISODE 81)</title><category term="Podcast"/><id>http://www.servicesphere.com/blog/2012/1/16/you-can-be-frustrated-or-you-can-be-fascinated-taylor-made-s.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/16/you-can-be-frustrated-or-you-can-be-fascinated-taylor-made-s.html"/><author><name>Chris Dancy</name></author><published>2012-01-16T14:56:19Z</published><updated>2012-01-16T14:56:19Z</updated><summary type="html" xml:lang="en-US"><![CDATA[You can be frustrated or you can be fascinated Taylor made success!]]></summary></entry><entry><title>The sound of inevitability for ITSM software.</title><id>http://www.servicesphere.com/blog/2012/1/10/the-sound-of-inevitability-for-itsm-software.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/10/the-sound-of-inevitability-for-itsm-software.html"/><author><name>Chris Dancy</name></author><published>2012-01-10T18:51:12Z</published><updated>2012-01-10T18:51:12Z</updated><summary type="html" xml:lang="en-US"><![CDATA[People, you are in IT, for the love of GOD act like it.]]></summary></entry><entry><title>I’m not saying my opinion is better than yours, but I do have a klout score over 60</title><id>http://www.servicesphere.com/blog/2012/1/9/im-not-saying-my-opinion-is-better-than-yours-but-i-do-have.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/9/im-not-saying-my-opinion-is-better-than-yours-but-i-do-have.html"/><author><name>Chris Dancy</name></author><published>2012-01-09T19:16:13Z</published><updated>2012-01-09T19:16:13Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Re-post of article on ITSM Review with updated header notes.]]></summary></entry><entry><title>2012 World Tour - Fabulous as a Service</title><id>http://www.servicesphere.com/blog/2012/1/8/2012-world-tour-fabulous-as-a-service.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/1/8/2012-world-tour-fabulous-as-a-service.html"/><author><name>Chris Dancy</name></author><published>2012-01-08T13:18:43Z</published><updated>2012-01-08T13:18:43Z</updated><summary type="html" xml:lang="en-US"><![CDATA[If your mind doesn't hurt, you don't care.]]></summary></entry></feed>
