<?xml version="1.0" encoding="UTF-8"?>
<!--Generated by Squarespace Site Server v5.11.81 (http://www.squarespace.com/) on Sat, 19 May 2012 16:46:45 GMT--><feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/"><title>ITSM Weekly The Podcast</title><subtitle>Blog</subtitle><id>http://www.servicesphere.com/blog/</id><link rel="alternate" type="application/xhtml+xml" href="http://www.servicesphere.com/blog/"/><link rel="self" type="application/atom+xml" href="http://www.servicesphere.com/blog/atom.xml"/><updated>2012-05-18T15:59:52Z</updated><generator uri="http://www.squarespace.com/" version="Squarespace Site Server v5.11.81 (http://www.squarespace.com/)">Squarespace</generator><entry><title>Reputation Economy</title><category term="Speaking"/><id>http://www.servicesphere.com/blog/2012/5/15/reputation-economy.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/5/15/reputation-economy.html"/><author><name>Chris Dancy</name></author><published>2012-05-15T18:39:02Z</published><updated>2012-05-15T18:39:02Z</updated><summary type="html" xml:lang="en-US"><![CDATA[You are JUST a NUMBER.  What happens if you took email and Microsoft Office out of your skillset?]]></summary></entry><entry><title>What is Social IT?</title><category term="RANT"/><category term="Resources"/><category term="Speaking"/><category term="opinion"/><id>http://www.servicesphere.com/blog/2012/5/9/what-is-social-it.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/5/9/what-is-social-it.html"/><author><name>Chris Dancy</name></author><published>2012-05-10T01:04:53Z</published><updated>2012-05-10T01:04:53Z</updated><summary type="html" xml:lang="en-US"><![CDATA[אָרוֹן הַבְּרִית Social IT.]]></summary></entry><entry><title>Future as a Service, is available NOW!</title><category term="Speaking"/><id>http://www.servicesphere.com/blog/2012/5/9/future-as-a-service-is-available-now.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/5/9/future-as-a-service-is-available-now.html"/><author><name>Chris Dancy</name></author><published>2012-05-09T20:26:42Z</published><updated>2012-05-09T20:26:42Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The power of NOW!]]></summary></entry><entry><title>Tweet about that! - ITSMWP Rest of the World Edition - Episode 36</title><category term="PodcastUK"/><id>http://www.servicesphere.com/blog/2012/5/8/tweet-about-that-itsmwp-rest-of-the-world-edition-episode-36.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/5/8/tweet-about-that-itsmwp-rest-of-the-world-edition-episode-36.html"/><author><name>ITSM Weekly Podcast Rest of the World</name></author><published>2012-05-08T11:50:52Z</published><updated>2012-05-08T11:50:52Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The ITSMWPROW guys discuss Twitter, COBIT 5, upcoming events, the new Gartner MQ and Don Page's yellow penguin.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-row/ITSM%20ROW%20Episode%2036.mp3"/></entry><entry><title>Jumping through Hoops for IT Services - ITSM weekly the podcast EPISODE 88</title><category term="Podcast"/><id>http://www.servicesphere.com/blog/2012/5/5/jumping-through-hoops-for-it-services-itsm-weekly-the-podcas.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/5/5/jumping-through-hoops-for-it-services-itsm-weekly-the-podcas.html"/><author><name>Chris Dancy</name></author><published>2012-05-05T22:40:37Z</published><updated>2012-05-05T22:40:37Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Craig Wilkey joins the Hooper and Beran to talk all things IT Services.  You just have to make it through the first 20 minutes of chris's antics.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsmwp/ITSMWP%20Episode%2088.mp3"/></entry><entry><title>RFPs - The Good, The Bad &amp; The Ugly - ITSM Weekly Antipodean Podcast Episode 17</title><category term="ENDURANCEIT"/><category term="HDAA"/><category term="ITIL"/><category term="ITSM"/><category term="ITSMAP"/><category term="ITSMAUNZ"/><category term="ITSMFA"/><category term="ITSMFNZ"/><category term="LEADIT"/><category term="MACANTA"/><category term="podcast"/><category term="tipu"/><id>http://www.servicesphere.com/blog/2012/5/1/rfps-the-good-the-bad-the-ugly-itsm-weekly-antipodean-podcas.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/5/1/rfps-the-good-the-bad-the-ugly-itsm-weekly-antipodean-podcas.html"/><author><name>ITSM Weekly Podcast Rest of the World</name></author><published>2012-05-01T13:19:19Z</published><updated>2012-05-01T13:19:19Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Request for Proposals - or is that Pain? The Good, The Bad & The Ugly! The experience and the process! Some tips and tricks for managing the overload, excessive requirements, realistic scope challenges & the frustration of the money value equation.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%2017.mp3"/></entry><entry><title>Communication and Awareness Planning - Practitioner Radio Episode 25</title><category term="Practitioner Radio"/><id>http://www.servicesphere.com/blog/2012/4/28/communication-and-awareness-planning-practitioner-radio-epis.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/28/communication-and-awareness-planning-practitioner-radio-epis.html"/><author><name>Chris Dancy</name></author><published>2012-04-28T10:07:27Z</published><updated>2012-04-28T10:07:27Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Troy’s Thunderbolt Tip: Communication and Awareness Planning is an important component of your people change strategy but remember it is only one building block not the full strategy.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/pr/Practitioner%20Radio%20Episode%2025.mp3"/></entry><entry><title>#SDITS12 Show Day 1 Review - ITSMWP Rest of the World Edition</title><category term="PodcastUK"/><id>http://www.servicesphere.com/blog/2012/4/25/sdits12-show-day-1-review-itsmwp-rest-of-the-world-edition.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/25/sdits12-show-day-1-review-itsmwp-rest-of-the-world-edition.html"/><author><name>ITSM Weekly Podcast Rest of the World</name></author><published>2012-04-25T09:11:24Z</published><updated>2012-04-25T09:11:24Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The ITSMwprow team plus special guest Chris Dancy chat about the highs and the lows of the 1st day of #SDITS12... eventually.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-row/ITSM%20ROW%20Episode%2038a.mp3"/></entry><entry><title>Pardon me Roy, Is that the Chat and New News - ITSM weekly the podcast EPISODE 87</title><category term="Podcast"/><id>http://www.servicesphere.com/blog/2012/4/22/pardon-me-roy-is-that-the-chat-and-new-news-itsm-weekly-the.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/22/pardon-me-roy-is-that-the-chat-and-new-news-itsm-weekly-the.html"/><author><name>Chris Dancy</name></author><published>2012-04-23T05:48:00Z</published><updated>2012-04-23T05:48:00Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Sitting down with Roy Atkinson to talk about HDI, the HDI 2012 conference and the history of the man who is the most visible person globally in the social custserv web.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsmwp/ITSMWP%20Episode%2087.mp3"/></entry><entry><title>Extravaganza, Two continents, Two ITSM Shows, The Social Business Provocateur</title><category term="Speaking"/><id>http://www.servicesphere.com/blog/2012/4/22/extravaganza-two-continents-two-itsm-shows-the-social-busine.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/22/extravaganza-two-continents-two-itsm-shows-the-social-busine.html"/><author><name>Chris Dancy</name></author><published>2012-04-23T04:28:55Z</published><updated>2012-04-23T04:28:55Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Remember the day you were there when it all happened.]]></summary></entry><entry><title>Silence of the Lambs - the ITSM Conference Landscape</title><category term="opinion"/><id>http://www.servicesphere.com/blog/2012/4/16/silence-of-the-lambs-the-itsm-conference-landscape.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/16/silence-of-the-lambs-the-itsm-conference-landscape.html"/><author><name>Chris Dancy</name></author><published>2012-04-16T14:37:08Z</published><updated>2012-04-16T14:37:08Z</updated><summary type="html" xml:lang="en-US"><![CDATA[There must be more to this selection process.]]></summary></entry><entry><title>Countdown to #SDITS12 - ITSMWP Rest of the World Edition - Episode 35</title><category term="PodcastUK"/><id>http://www.servicesphere.com/blog/2012/4/16/countdown-to-sdits12-itsmwp-rest-of-the-world-edition-episod.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/16/countdown-to-sdits12-itsmwp-rest-of-the-world-edition-episod.html"/><author><name>ITSM Weekly Podcast Rest of the World</name></author><published>2012-04-16T08:15:30Z</published><updated>2012-04-16T08:15:30Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The Podcast team look forward to next weeks Service Desk & IT Support Show in London.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-row/ITSM%20ROW%20Episode%2035.mp3"/></entry><entry><title>Dromedy in the Desert - ITSMWP Rest of the World Edition Episode 34</title><category term="PodcastUK"/><id>http://www.servicesphere.com/blog/2012/4/12/dromedy-in-the-desert-itsmwp-rest-of-the-world-edition-episo.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/12/dromedy-in-the-desert-itsmwp-rest-of-the-world-edition-episo.html"/><author><name>ITSM Weekly Podcast Rest of the World</name></author><published>2012-04-12T07:52:43Z</published><updated>2012-04-12T07:52:43Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The team discusses Stephens visit to Dubai, Barclay's trip to Belgium and The Office.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-row/ITSM%20ROW%20Episode%2034.mp3"/></entry><entry><title>Who's that Lady, Madame Chairperson itSMF - ITSM weekly the podcast EPISODE 86</title><category term="Podcast"/><id>http://www.servicesphere.com/blog/2012/4/5/whos-that-lady-madame-chairperson-itsmf-itsm-weekly-the-podc.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/5/whos-that-lady-madame-chairperson-itsmf-itsm-weekly-the-podc.html"/><author><name>Chris Dancy</name></author><published>2012-04-05T20:58:24Z</published><updated>2012-04-05T20:58:24Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Finally a chance to catch up with Marianna Billington, newly elected itSMF international chairperson.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsmwp/ITSMWP%20Episode%2086.mp3"/></entry><entry><title>Problem &amp; Availability Management - The Conjoined Twins - Practitioner Radio Episode 24</title><category term="Practitioner Radio"/><id>http://www.servicesphere.com/blog/2012/4/5/problem-availability-management-the-conjoined-twins-practiti.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/5/problem-availability-management-the-conjoined-twins-practiti.html"/><author><name>Chris Dancy</name></author><published>2012-04-05T17:36:53Z</published><updated>2012-04-05T17:36:53Z</updated><summary type="html" xml:lang="en-US"><![CDATA[When making decisions about Process Ownership consider paring Problem and Availability Management as a very strong combination.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/pr/Practitioner%20Radio%20Episode%2024.mp3"/></entry><entry><title>Drinking from the Fire Hose! - ITSM Weekly Antipodean Podcast Episode 16</title><category term="ITSMAUNZ"/><id>http://www.servicesphere.com/blog/2012/4/2/drinking-from-the-fire-hose-itsm-weekly-antipodean-podcast-e.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/4/2/drinking-from-the-fire-hose-itsm-weekly-antipodean-podcast-e.html"/><author><name>ITSM Weekly Podcast Rest of the World</name></author><published>2012-04-02T13:02:19Z</published><updated>2012-04-02T13:02:19Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The team discusses HOT Sources of Information and how to drink from the Fire Hose including recommended books, social media forums like back2itsm and keeping the streams simplified.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%2016.mp3"/></entry><entry><title>Planning for the Olympics and Next Gen IT - ITSMWP Rest of the World Episode 33</title><category term="PodcastUK"/><id>http://www.servicesphere.com/blog/2012/3/29/planning-for-the-olympics-and-next-gen-it-itsmwp-rest-of-the.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/29/planning-for-the-olympics-and-next-gen-it-itsmwp-rest-of-the.html"/><author><name>ITSM Weekly Podcast Rest of the World</name></author><published>2012-03-29T19:00:50Z</published><updated>2012-03-29T19:00:50Z</updated><summary type="html" xml:lang="en-US"><![CDATA[In this week's podcast, the ITSMWPROW team (eventually) talk to special guest John Racowski about planning for the Olympics, as well as discussing John's fervent idolisation of Stephen Mann.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-row/ITSM%20ROW%20Episode%2033.mp3"/></entry><entry><title>Sign up for THIS! Shark Lasers!</title><category term="RANT"/><id>http://www.servicesphere.com/blog/2012/3/23/sign-up-for-this-shark-lasers.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/23/sign-up-for-this-shark-lasers.html"/><author><name>Chris Dancy</name></author><published>2012-03-23T14:24:20Z</published><updated>2012-03-23T14:24:20Z</updated><summary type="html" xml:lang="en-US"><![CDATA[As a rule of thumb the more secure a document, lots of required details, the less valuable it is.]]></summary></entry><entry><title>Oh my, We touched a nerve. Salesforce Speaks - ITSM weekly the podcast EPISODE 85</title><category term="Podcast"/><id>http://www.servicesphere.com/blog/2012/3/20/oh-my-we-touched-a-nerve-salesforce-speaks-itsm-weekly-the-p.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/20/oh-my-we-touched-a-nerve-salesforce-speaks-itsm-weekly-the-p.html"/><author><name>Chris Dancy</name></author><published>2012-03-20T18:16:41Z</published><updated>2012-03-20T18:16:41Z</updated><summary type="html" xml:lang="en-US"><![CDATA[How do you follow up Gartner's re-release of the ITSM magic quadrant focusing on social and mobile?  With a social mobile tool, welcome desk.com to the family.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsmwp/ITSMWP%20Episode%2085.mp3"/></entry><entry><title>itSMF Sweden - Social IT Part 1</title><category term="Speaking"/><id>http://www.servicesphere.com/blog/2012/3/20/itsmf-sweden-social-it-part-1.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/20/itsmf-sweden-social-it-part-1.html"/><author><name>Chris Dancy</name></author><published>2012-03-20T09:40:21Z</published><updated>2012-03-20T09:40:21Z</updated><summary type="html" xml:lang="en-US"><![CDATA[One hour 2008-2014 Part one of the evolution of support.]]></summary></entry><entry><title>Knowledge Workers and Big Data</title><category term="opinion"/><id>http://www.servicesphere.com/blog/2012/3/18/knowledge-workers-and-big-data.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/18/knowledge-workers-and-big-data.html"/><author><name>Chris Dancy</name></author><published>2012-03-18T21:00:32Z</published><updated>2012-03-18T21:00:32Z</updated><summary type="html" xml:lang="en-US"><![CDATA[It's your digital life, what do you have to show for it.]]></summary></entry><entry><title>Demand Channels - Practitioner Radio Episode 23</title><category term="Practitioner Radio"/><id>http://www.servicesphere.com/blog/2012/3/13/demand-channels-practitioner-radio-episode-23.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/13/demand-channels-practitioner-radio-episode-23.html"/><author><name>Chris Dancy</name></author><published>2012-03-13T12:29:49Z</published><updated>2012-03-13T12:29:49Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Establishing formal, tiered and managed channels for Demand intake is critical for Business and IT Strategy Integration.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/pr/Practitioner%20Radio%20Episode%2023.mp3"/></entry><entry><title>Pleasing the Crowds at #Pink12 - ITSMWP Rest of the World Edition - Episode 32</title><category term="PodcastUK"/><id>http://www.servicesphere.com/blog/2012/3/9/pleasing-the-crowds-at-pink12-itsmwp-rest-of-the-world-editi.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/9/pleasing-the-crowds-at-pink12-itsmwp-rest-of-the-world-editi.html"/><author><name>ITSM Weekly Podcast Rest of the World</name></author><published>2012-03-09T21:44:48Z</published><updated>2012-03-09T21:44:48Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The Rest of the World crew live the high life in Las Vegas, with cameo performances from of the biggest names in town.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-row/ITSM%20ROW%20Episode%2032.mp3"/></entry><entry><title>Don't Call It A Comeback - The Gartner ITSM Show - ITSM weekly the podcast EPISODE 84</title><category term="Podcast"/><id>http://www.servicesphere.com/blog/2012/3/8/dont-call-it-a-comeback-the-gartner-itsm-show-itsm-weekly-th.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/8/dont-call-it-a-comeback-the-gartner-itsm-show-itsm-weekly-th.html"/><author><name>Chris Dancy</name></author><published>2012-03-08T15:47:57Z</published><updated>2012-03-08T15:47:57Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Why would Gartner retire and then bring back the ITSM Service Desk Magic Quadrant?  They wouldn't and they didn't, listen in.]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsmwp/ITSMWP%20Episode%2084.mp3"/></entry><entry><title>Where can you find a list of ITSM and Help Desk Tools with Over 17K views?</title><category term="Resources"/><id>http://www.servicesphere.com/blog/2012/3/5/where-can-you-find-a-list-of-itsm-and-help-desk-tools-with-o.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/5/where-can-you-find-a-list-of-itsm-and-help-desk-tools-with-o.html"/><author><name>Chris Dancy</name></author><published>2012-03-05T13:25:15Z</published><updated>2012-03-05T13:25:15Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Crowdsourcing ITSM Help Desk Service Desk Tools]]></summary></entry><entry><title>Pink Elephant 2012 LIVE RECORDING - The Service Management Office - Practitioner Radio Episode 22</title><category term="Practitioner Radio"/><id>http://www.servicesphere.com/blog/2012/3/4/pink-elephant-2012-live-recording-the-service-management-off.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/4/pink-elephant-2012-live-recording-the-service-management-off.html"/><author><name>Chris Dancy</name></author><published>2012-03-05T01:09:15Z</published><updated>2012-03-05T01:09:15Z</updated><summary type="html" xml:lang="en-US"><![CDATA[Recording live from Las Vegas with Troy at Pink Elephant 2012
Troy’s Thunderbolt Tip: “Most organizations will find that they will eventually have to dedicate full time staff to the process owner role.”]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/pr/Practitioner%20Radio%20Episode%2022.mp3"/></entry><entry><title>Incidents, Problems &amp; Chaos - ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 15</title><category term="ITSMAUNZ"/><id>http://www.servicesphere.com/blog/2012/3/4/incidents-problems-chaos-itsm-weekly-antipodean-podcast-epis.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/4/incidents-problems-chaos-itsm-weekly-antipodean-podcast-epis.html"/><author><name>Chris Dancy</name></author><published>2012-03-04T22:10:14Z</published><updated>2012-03-04T22:10:14Z</updated><summary type="html" xml:lang="en-US"><![CDATA[itSMF New Zealand Conference,  Thinking Dimensions and Back2ITSM]]></summary><link rel="enclosure" type="audio/mpeg" href="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%2015.mp3"/></entry><entry><title>IT Support is all about Location.</title><category term="RANT"/><category term="opinion"/><id>http://www.servicesphere.com/blog/2012/3/2/it-support-is-all-about-location.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/3/2/it-support-is-all-about-location.html"/><author><name>Chris Dancy</name></author><published>2012-03-03T03:42:05Z</published><updated>2012-03-03T03:42:05Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The time to reinvent help desk or get out of IT is upon us.  Knowledge, Assignments, Support and Collaboration are waiting in your hand, and this has nothing to do with SOCIAL MEDIA.]]></summary></entry><entry><title>TrashTag HashTag ITSM FFS</title><category term="RANT"/><id>http://www.servicesphere.com/blog/2012/2/29/trashtag-hashtag-itsm-ffs.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/2/29/trashtag-hashtag-itsm-ffs.html"/><author><name>Chris Dancy</name></author><published>2012-03-01T00:30:53Z</published><updated>2012-03-01T00:30:53Z</updated><summary type="html" xml:lang="en-US"><![CDATA[I'd like to teach the world to tweet, and no F*#K up.]]></summary></entry><entry><title>In Social Space, No One Can Hear You Scream.</title><category term="RANT"/><id>http://www.servicesphere.com/blog/2012/2/23/in-social-space-no-one-can-hear-you-scream.html</id><link rel="alternate" type="text/html" href="http://www.servicesphere.com/blog/2012/2/23/in-social-space-no-one-can-hear-you-scream.html"/><author><name>Chris Dancy</name></author><published>2012-02-24T02:31:28Z</published><updated>2012-02-24T02:31:28Z</updated><summary type="html" xml:lang="en-US"><![CDATA[The time for knowledge, reputation and influence to take their rightful place in the noise of social media and collaborative enterprises.]]></summary></entry></feed>
