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<!--Generated by Squarespace Site Server v5.9.2 (http://www.squarespace.com/) on Wed, 10 Mar 2010 05:31:56 GMT--><rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><title>ITSM Weekly The Podcast</title><link>http://www.servicesphere.com/blog/</link><description>Rants and News from ITSM</description><lastBuildDate>Tue, 09 Mar 2010 04:51:16 +0000</lastBuildDate><copyright>2010 ServiceSphere</copyright><language>en-US</language><generator>Squarespace Site Server v5.9.2 (http://www.squarespace.com/)</generator><itunes:author>Chris Dancy, Matthew Hooper and Matt Beran</itunes:author><itunes:subtitle>ITSM Weekly The Podcast</itunes:subtitle><itunes:summary>What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!</itunes:summary><itunes:keywords>ITSM,ITIL,Help,Desk,Service,Desk,CIO,HDI,itSMF</itunes:keywords><itunes:owner><itunes:name>ServiceSphere</itunes:name><itunes:email>chris.dancy@servicesphere.com</itunes:email></itunes:owner><itunes:image href="http://www.servicesphere.com/storage/podcast/itsmweekly.png"/><itunes:category text="Technology"><itunes:category text="Tech News "/></itunes:category><item><title>ITSM Membership Dollars - Part II ISACA</title><category>ISACA</category><category>ITSM</category><category>RANT</category><category>ServiceSphere TV</category><dc:creator>Chris Dancy</dc:creator><pubDate>Tue, 09 Mar 2010 04:46:57 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/3/8/itsm-membership-dollars-part-ii-isaca.html</link><guid isPermaLink="false">329645:3466947:6951247</guid><description><![CDATA[I am always amazed at the gap between how my membership dollars are spent with different organizations. Today I got my 2010 ISACA kit. If you are in IT Support, work on a service desk or a help desk, enjoy our lovely world of ITSM and ITIL then this video on your dollars is for YOU!!]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6951247.xml</wfw:commentRss></item><item><title>ITSM Weekly The Podcast (Week 5)</title><category>Podcast</category><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 07 Mar 2010 01:41:04 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/3/6/itsm-weekly-the-podcast-week-5.html</link><guid isPermaLink="false">329645:3466947:6931768</guid><description><![CDATA[What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/5.mp3" type="audio/x-mpeg" length="43025684"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6931768.xml</wfw:commentRss></item><item><title>Kevin Rose &amp; Haiti</title><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 07 Mar 2010 00:50:16 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/3/6/kevin-rose-haiti.html</link><guid isPermaLink="false">329645:3466947:6931559</guid><description><![CDATA[Kevin Rose and the Social Media Closet]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6931559.xml</wfw:commentRss></item><item><title>Giving IT back, Part II</title><category>HDI</category><category>IMHO</category><category>ServiceSphere Gives Back</category><category>Social Media</category><dc:creator>Chris Dancy</dc:creator><pubDate>Sat, 06 Mar 2010 17:54:05 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/3/6/giving-it-back-part-ii.html</link><guid isPermaLink="false">329645:3466947:6926110</guid><description><![CDATA[Two stories of helping the IT support community.]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6926110.xml</wfw:commentRss></item><item><title>ITSM Weekly The Podcast (Week 4)</title><category>Podcast</category><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 28 Feb 2010 21:46:04 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/2/28/itsm-weekly-the-podcast-week-4.html</link><guid isPermaLink="false">329645:3466947:6868025</guid><description><![CDATA[What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/4.mp3" type="audio/x-mpeg" length="43422487"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6868025.xml</wfw:commentRss></item><item><title>This Week In Service Management</title><category>ITIL</category><category>ITSM</category><category>Social Media</category><category>TWISM</category><dc:creator>Chris Dancy</dc:creator><pubDate>Mon, 22 Feb 2010 21:26:04 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/2/22/this-week-in-service-management.html</link><guid isPermaLink="false">329645:3466947:6790728</guid><description><![CDATA[The best links and comments from Twitter LAST week!]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6790728.xml</wfw:commentRss></item><item><title>ITSM Weekly The Podcast (Week 3)</title><category>ITIL</category><category>ITSM</category><category>Podcast</category><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 21 Feb 2010 03:41:36 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/2/20/itsm-weekly-the-podcast-week-3.html</link><guid isPermaLink="false">329645:3466947:6773646</guid><description><![CDATA[What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/3.mp3" type="audio/x-mpeg" length="41657665"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6773646.xml</wfw:commentRss></item><item><title>Certifiable! The Business Of ITIL</title><category>ITIL</category><category>ITSM</category><category>ServiceSphere TV</category><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 21 Feb 2010 02:48:02 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/2/20/certifiable-the-business-of-itil.html</link><guid isPermaLink="false">329645:3466947:6773376</guid><description><![CDATA[ITIL certified practitioners, ITIL certified software, The OGC, APM the list goes on and on.  In "The Wizard of OZ", Dorothy found out that the "wizard" was not who she thought it was]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6773376.xml</wfw:commentRss></item><item><title>Winner Announced</title><category>Conference</category><category>Specops has announced a winner. Here are the details!</category><category>Vendor Announcement</category><category>Webinar</category><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 21 Feb 2010 02:43:32 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/2/20/winner-announced.html</link><guid isPermaLink="false">329645:3466947:6773366</guid><description><![CDATA[From our webinar last month, Specops has announced a winner.  Here are the details!]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6773366.xml</wfw:commentRss></item><item><title>Give “IT” back!</title><category>IMHO</category><category>ITIL</category><category>ITSM</category><category>ServiceSphere Gives Back</category><category>Social Media</category><dc:creator>Chris Dancy</dc:creator><pubDate>Fri, 19 Feb 2010 01:43:05 +0000</pubDate><link>http://www.servicesphere.com/blog/2010/2/18/give-it-back.html</link><guid isPermaLink="false">329645:3466947:6746848</guid><description><![CDATA[On Tuesday an out of work Service Desk Manager reached out to me via Twitter.  He was very honest with his situation and asked if I could help.]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-6746848.xml</wfw:commentRss></item></channel></rss>