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<!--Generated by Squarespace Site Server v5.11.81 (http://www.squarespace.com/) on Sat, 11 Feb 2012 07:41:07 GMT--><rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><title>ITSM Weekly The Podcast</title><link>http://www.servicesphere.com/blog/</link><description>Rants and News from ITSM</description><lastBuildDate>Fri, 10 Feb 2012 00:10:33 +0000</lastBuildDate><copyright>2010 ServiceSphere</copyright><language>en-US</language><generator>Squarespace Site Server v5.11.81 (http://www.squarespace.com/)</generator><itunes:author>Chris Dancy, Matthew Hooper and Matt Beran</itunes:author><itunes:subtitle>ITSM Weekly The Podcast</itunes:subtitle><itunes:summary>What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!</itunes:summary><itunes:keywords>ITSM,ITIL,Help,Desk,Service,Desk,CIO,HDI,itSMF</itunes:keywords><itunes:owner><itunes:name>ServiceSphere</itunes:name><itunes:email>chris.dancy@servicesphere.com</itunes:email></itunes:owner><itunes:image href="http://www.servicesphere.com/storage/podcast/ITSMWP.pngng"/><itunes:category text="Technology"><itunes:category text="Tech News"/></itunes:category><item><title>Service Intelligence, Gorilla Style ITSM - ITSM weekly the podcast (EPISODE 81.6)</title><category>Podcast</category><dc:creator>Chris Dancy</dc:creator><pubDate>Thu, 09 Feb 2012 22:05:19 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/2/9/service-intelligence-gorilla-style-itsm-itsm-weekly-the-podc.html</link><guid isPermaLink="false">329645:3466947:14966094</guid><description><![CDATA[Sharon Taylor returns to talk about Creating and Driving Service Excellence - An Executive's Guide to IT Service Management and Service Intelligence, Improving Your Bottom Line with the Power of IT Service Management.  This is the kind of show your parents would not allow you to hear.]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/itsmwp/ITSMWP%20Episode%2081.5.mp3" type="audio/mpeg"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14966094.xml</wfw:commentRss></item><item><title>Social IT? Social ITSM? WTF?</title><dc:creator>Chris Dancy</dc:creator><pubDate>Thu, 09 Feb 2012 16:27:04 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/2/9/social-it-social-itsm-wtf.html</link><guid isPermaLink="false">329645:3466947:14961970</guid><description><![CDATA[Momma said knock you out.]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14961970.xml</wfw:commentRss></item><item><title>Culture &amp; ITSM Transformation Projects - Practitioner Radio Episode 21</title><category>Practitioner Radio</category><dc:creator>Chris Dancy</dc:creator><pubDate>Tue, 07 Feb 2012 22:01:29 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/2/7/culture-itsm-transformation-projects-practitioner-radio-epis.html</link><guid isPermaLink="false">329645:3466947:14920593</guid><description><![CDATA[Remember that culture and behavior are two different things. Behavior can be adjusted in the short term through careful management. Culture will only change after time has passed and the transformation was proven successful. Focus on short term actions on changing behavior - with an goal of long term culture impact.]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/pr/Practitioner%20Radio%20Episode%2021.mp3" type="audio/mpeg"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14920593.xml</wfw:commentRss></item><item><title>The poodle bites back, The Social IT Show - ITSMWP Rest Of The World Edition- Episode 30</title><category>PodcastUK</category><dc:creator>Chris Dancy</dc:creator><pubDate>Tue, 07 Feb 2012 18:12:43 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/2/7/the-poodle-bites-back-the-social-it-show-itsmwp-rest-of-the.html</link><guid isPermaLink="false">329645:3466947:14917378</guid><description><![CDATA[Olympic planning, The IT Skeptic and Social IT.]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/itsm-row/ITSM%20ROW%20Episode%2030.mp3" type="audio/mpeg"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14917378.xml</wfw:commentRss></item><item><title>Swim, Swam, Swami - ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 14</title><category>ITSMAUNZ</category><dc:creator>Chris Dancy</dc:creator><pubDate>Mon, 30 Jan 2012 01:52:00 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/29/swim-swam-swami-itsm-weekly-antipodean-podcast-episode-14.html</link><guid isPermaLink="false">329645:3466947:14782698</guid><description><![CDATA[Rob England, The IT Skeptic, IT Swami, Commenter on all things IT Joins the TEAM to forecast 2012.]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/itsm-ap/ITSM%20AP%20Episode%2014.mp3" type="audio/mpeg"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14782698.xml</wfw:commentRss></item><item><title>Mobility Cloud and the Coming Singularity!</title><dc:creator>Chris Dancy</dc:creator><pubDate>Fri, 27 Jan 2012 01:26:49 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/26/mobility-cloud-and-the-coming-singularity.html</link><guid isPermaLink="false">329645:3466947:14748088</guid><description><![CDATA[itSMF San Diego, January 26, 2012
Mobility Cloud and the Coming Singularity
The Presentation]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14748088.xml</wfw:commentRss></item><item><title>An elephant, kola, unicorn &amp; Gartner Analyst walk in a bar.</title><dc:creator>Chris Dancy</dc:creator><pubDate>Wed, 25 Jan 2012 23:43:52 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/25/an-elephant-kola-unicorn-gartner-analyst-walk-in-a-bar.html</link><guid isPermaLink="false">329645:3466947:14733064</guid><description><![CDATA[He is coming with the cloud?]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14733064.xml</wfw:commentRss></item><item><title>This is your digital life</title><dc:creator>Chris Dancy</dc:creator><pubDate>Wed, 25 Jan 2012 05:17:00 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/24/this-is-your-digital-life.html</link><guid isPermaLink="false">329645:3466947:14721811</guid><description><![CDATA[Digital overload]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14721811.xml</wfw:commentRss></item><item><title>The person working next to you is an idiot. - ITSM WEEKLY THE PODCAST (EPISODE 82)</title><category>Podcast</category><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 22 Jan 2012 19:23:44 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/22/the-person-working-next-to-you-is-an-idiot-itsm-weekly-the-p.html</link><guid isPermaLink="false">329645:3466947:14684807</guid><description><![CDATA[ITIL, Twitter, StartUps and the Nightmare that is your opinion.]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/itsmwp/ITSMWP%20Episode%2082.mp3" type="audio/mpeg"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14684807.xml</wfw:commentRss></item><item><title>Back2ITSM Edition - ITSMWP REST OF THE WORLD EDITION- EPISODE 29</title><category>PodcastUK</category><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 22 Jan 2012 18:16:59 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/22/back2itsm-edition-itsmwp-rest-of-the-world-edition-episode-2.html</link><guid isPermaLink="false">329645:3466947:14684224</guid><description><![CDATA[John Moore joins the gang to talk about survey results, itSMF and much more.]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/itsm-row/ITSM%20ROW%20Episode%2029.mp3" type="audio/mpeg"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14684224.xml</wfw:commentRss></item><item><title>Process Adoption - PRACTITIONER RADIO EPISODE 20</title><category>Practitioner Radio</category><dc:creator>Chris Dancy</dc:creator><pubDate>Mon, 16 Jan 2012 16:58:07 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/16/process-adoption-practitioner-radio-episode-20.html</link><guid isPermaLink="false">329645:3466947:14602768</guid><description><![CDATA[When considering ITSM process adoption carefully consider the amount of change your organization can absorb at one time. Most organizations can handle no more than 2-3 parallel ITIL process projects as a maximum]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/pr/Practitioner%20Radio%20Episode%2020.mp3" type="audio/mpeg"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14602768.xml</wfw:commentRss></item><item><title>You can be frustrated or you can be fascinated Taylor made success - ITSM WEEKLY THE PODCAST (EPISODE 81)</title><category>Podcast</category><dc:creator>Chris Dancy</dc:creator><pubDate>Mon, 16 Jan 2012 14:56:19 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/16/you-can-be-frustrated-or-you-can-be-fascinated-taylor-made-s.html</link><guid isPermaLink="false">329645:3466947:14600613</guid><description><![CDATA[You can be frustrated or you can be fascinated Taylor made success!]]></description><enclosure url="http://www.servicesphere.com/storage/podcast/itsmwp/ITSMWP%20Episode%2081.mp3" type="audio/mpeg"/><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14600613.xml</wfw:commentRss></item><item><title>The sound of inevitability for ITSM software.</title><dc:creator>Chris Dancy</dc:creator><pubDate>Tue, 10 Jan 2012 18:51:12 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/10/the-sound-of-inevitability-for-itsm-software.html</link><guid isPermaLink="false">329645:3466947:14523957</guid><description><![CDATA[People, you are in IT, for the love of GOD act like it.]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14523957.xml</wfw:commentRss></item><item><title>I’m not saying my opinion is better than yours, but I do have a klout score over 60</title><dc:creator>Chris Dancy</dc:creator><pubDate>Mon, 09 Jan 2012 19:16:13 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/9/im-not-saying-my-opinion-is-better-than-yours-but-i-do-have.html</link><guid isPermaLink="false">329645:3466947:14507055</guid><description><![CDATA[Re-post of article on ITSM Review with updated header notes.]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14507055.xml</wfw:commentRss></item><item><title>2012 World Tour - Fabulous as a Service</title><dc:creator>Chris Dancy</dc:creator><pubDate>Sun, 08 Jan 2012 13:18:43 +0000</pubDate><link>http://www.servicesphere.com/blog/2012/1/8/2012-world-tour-fabulous-as-a-service.html</link><guid isPermaLink="false">329645:3466947:14492497</guid><description><![CDATA[If your mind doesn't hurt, you don't care.]]></description><wfw:commentRss>http://www.servicesphere.com/blog/rss-comments-entry-14492497.xml</wfw:commentRss></item></channel></rss>
