For weeks I have been digesting, contemplating and reviewing 2012 in my head, online and deep in my soul. Finally, two full weeks into the new year, I'm ready to give my review of the year in ITSM , IT Management and Enterprise Software.
Entries in HDI (29)
What happens when two industry vets get chatting on social media about the "early days", well some history is written.
It seems much like a dream but it was very real. Eight cities, two weeks and hundreds of HDI members were taken by storm as ServiceSphere sponsored by Zendesk and HootSuite stormed the western United States. The pictures, movie and slides speak for themselves.
Eight cities, hundreds of HDI members, and one speaker. It started as a little idea early in the year by Bren Boody Thomas of the HDI Western region, a speaking tour of the West coast, which snowballed into a combination visit with the HDI Executive Forum in Dallas Texas!
itSMF, HDI and Pink Elephant under on roof for one day!
The HDI Local Chapter Officer Summit had Key Note Speaker Brenda Iniguez kick off our conference. Truly inspiring words.
I was lucky enough to be in the OC while Patrick Bolger of Hornbill Systems spoke about the ITIL state of the nation on May 11th. Special Thank you to Michael Fisher, President of the OC HDI Chapter!
May 28th, 2010 was more than the kick off to Memorial Day weekend in United States; it was also the first LIVE streaming itSMF event in history. Rocky Mountain itSMF streamed a question and answer session in real time with Greg Morrison, the ITIL expert.
HDI North East Spring Support Symposium! Thanks to everyone involved with this great event!
Were you at HDI 2010 in Orlando? Are you on the cutting room floor? I BET NOT!! Check out the UNAUTHORIZED video from the show!
We are very pleased to announce that Malcolm Fry will be joining IT Service Management Weekly, The Podcast this week.
Thanks HDI for the latest Support World! My favorite read about people in our world of Service and Support!
ServiceSphere had the great pleasure of following up a fabulous HDI 2010 conference with a trip the Gateway Chapter of HDI in the city of St. Louis!!
I am always amazed at the gap between how my membership dollars are spent with different organizations. Today I got my 2010 HDI kit. If you are in IT Support, work on a service desk or a help desk, enjoy our lovely world of ITSM and ITIL then this video on your dollars is for YOU!!
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Yesterday we covered moment by moment as itSMF USA announced prISM. Jay Stuart, Bob Sterbens and a very congested Suzanne Van Hove gave us the break down. Today as Bob Sterbens tweeted I asked a few questions of him without any response.