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Entries in HDI (29)

Monday
Jan142013

2012 - The Enterprise Software Review of the Year that Changed, Everything (Part 1 of 3)

For weeks I have been digesting, contemplating and reviewing 2012 in my head, online and deep in my soul. Finally, two full weeks into the new year, I'm ready to give my review of the year in ITSM , IT Management and Enterprise Software.

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Tuesday
Feb012011

Her & His-tory HDI, itSMF and ITSM 

What happens when two industry vets get chatting on social media about the "early days", well some history is written.

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Friday
Oct222010

Kentuckiana IT Support Summit

Kentuckiana Support Forum Visit!

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Sunday
Oct032010

HDI Western Region ITSM Road Show

It seems much like a dream but it was very real. Eight cities, two weeks and hundreds of HDI members were taken by storm as ServiceSphere sponsored by Zendesk and HootSuite stormed the western United States. The pictures, movie and slides speak for themselves.

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Wednesday
Aug252010

Roadshow? Social Event? Edutainment? 

Eight cities, hundreds of HDI members, and one speaker. It started as a little idea early in the year by Bren Boody Thomas of the HDI Western region, a speaking tour of the West coast, which snowballed into a combination visit with the HDI Executive Forum in Dallas Texas!

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Saturday
Aug212010

Rocky Mountain itSMF & HDI August 2010 Meeting 

itSMF, HDI and Pink Elephant under on roof for one day!

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Wednesday
Jul212010

Register This!

Get a clue, I don’t have to register to get information and your content sucks anyway.

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Wednesday
Jul072010

New Media Tools for Organizations

New Media Tools for Organizations

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Wednesday
Jun232010

Brenda Iniguez of Pink Elephant

The HDI Local Chapter Officer Summit had Key Note Speaker Brenda Iniguez kick off our conference. Truly inspiring words. 

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Friday
Jun112010

Orange County HDI Meeting!

I was lucky enough to be in the OC while Patrick Bolger of Hornbill Systems spoke about the ITIL state of the nation on May 11th. Special Thank you to Michael Fisher, President of the OC HDI Chapter!

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Saturday
May292010

Ask The ITIL Expert Live!

May 28th, 2010 was more than the kick off to Memorial Day weekend in United States; it was also the first LIVE streaming itSMF event in history. Rocky Mountain itSMF streamed a question and answer session in real time with Greg Morrison, the ITIL expert.

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Tuesday
May252010

HDI North East Spring Support Symposium

HDI North East Spring Support Symposium! Thanks to everyone involved with this great event!

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Monday
Apr262010

HDI 2010 Wrap Up Video

Were you at HDI 2010 in Orlando? Are you on the cutting room floor? I BET NOT!! Check out the UNAUTHORIZED video from the show!

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Tuesday
Apr132010

ITIL Lite?

We are very pleased to announce that Malcolm Fry will be joining IT Service Management Weekly, The Podcast this week.

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Wednesday
Mar242010

HDI Support World March / April 2010

Thanks HDI for the latest Support World! My favorite read about people in our world of Service and Support!

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Wednesday
Mar242010

St Louis Gateway HDI Chapter Visit

ServiceSphere had the great pleasure of following up a fabulous HDI 2010 conference with a trip the Gateway Chapter of HDI in the city of St. Louis!!

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Saturday
Mar062010

Giving IT back, Part II

Two stories of helping the IT support community.

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Thursday
Feb182010

ITSM Membership Dollars - Part I HDI

I am always amazed at the gap between how my membership dollars are spent with different organizations. Today I got my 2010 HDI kit. If you are in IT Support, work on a service desk or a help desk, enjoy our lovely world of ITSM and ITIL then this video on your dollars is for YOU!!

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Monday
Feb152010

ITSM Weekly The Podcast (Week 2)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Tuesday
Feb092010

prISM or colorless quartz?

Yesterday we covered moment by moment as itSMF USA announced prISM. Jay Stuart, Bob Sterbens and a very congested Suzanne Van Hove gave us the break down. Today as Bob Sterbens tweeted I asked a few questions of him without any response.

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by Chris Dancy