Wednesday, August 11, 2010 at 9:02AM There are industry defining moments for ITSM (IT Service Management) when it comes to social media. I don’t blog often but when I do there is a reason.
Help Desk, ITSM, Social Media in RANT Monday, May 3, 2010 at 8:15PM Putting the People Back into People, Process & Technology
Help Desk, ITIL, ITSM, Service Desk in Best Practice, IMHO, WhitePaper Saturday, April 24, 2010 at 5:46PM The 1990 United States census showed over 2 million home based workers. Studies by IDC estimate in 2007 this number increased to over 8 million teleworkers
Wednesday, March 24, 2010 at 2:51PM Thanks HDI for the latest Support World! My favorite read about people in our world of Service and Support!
Wednesday, March 24, 2010 at 2:27PM ServiceSphere had the great pleasure of following up a fabulous HDI 2010 conference with a trip the Gateway Chapter of HDI in the city of St. Louis!!
Thursday, March 11, 2010 at 8:38PM After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.
Monday, February 15, 2010 at 2:56PM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM Monday, February 8, 2010 at 10:16AM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM Sunday, February 7, 2010 at 2:14PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Thursday, February 4, 2010 at 8:51PM How did we get from our DOS based Help Desk to worrying about Twitter? What can we do to explore and use Social Media on the desk? What can we do to prepare for the impending information age? These are some of the questions we will address. To understand our future, we must look to our past.....
Monday, February 1, 2010 at 2:49PM Each week we will bring conversation, news, hype, and absolutely NO FUD from your world of ITSM. (We might even talk about news outside the United States!)
Monday, February 1, 2010 at 10:09AM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM Sunday, January 10, 2010 at 5:21PM We was approached last last month to create a webinar for a company called Specops. We have a really full schedule this first quarter of 2010 and I was not sure if we could pull off more content on such short notice.
Thursday, January 7, 2010 at 1:17PM From the original home of HDI, the birth place of HDI, we have the 2009 AOY awards. Food, Fun and MEAT! See who wins, see who is crushed and smell the burning flesh!
Tuesday, January 5, 2010 at 5:20PM Professionization of IT Industry - There have been several posts / threads about trying to upgrade IT to the level of say Doctors/Lawyers/Accountants with recognized Professionalisation..
Tuesday, December 29, 2009 at 2:09PM Finally the long awaited video from itSMF Fusion 2009 in Dallas, Texas. Did you make it, or are you on the cutting room floor?
Friday, December 25, 2009 at 1:16PM Well you might be able to, but.....
Thursday, December 3, 2009 at 9:30AM So today I read that another ITSM Software vendor added Twitter support to their software. This brings the current list of vendors with ANY social media support to two...
Help Desk, ITIL, ITSM, Social Media in RANT Tuesday, October 27, 2009 at 4:12PM Monday, October 12, 2009 at 3:28PM Does your service desk need a 12 step program. Does your Help Desk hurt more than it helps?
