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Entries in Help Desk (24)

Wednesday
Aug112010

Fight, Flight or Facebook? 

There are industry defining moments for ITSM (IT Service Management) when it comes to social media. I don’t blog often but when I do there is a reason.

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Monday
May032010

IT Marketing Management: Of the People, For the People, By the People…

Putting the People Back into People, Process & Technology

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Saturday
Apr242010

Support Goes Home - Help Desk and the Home Customer.

The 1990 United States census showed over 2 million home based workers. Studies by IDC estimate in 2007 this number increased to over 8 million teleworkers

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Wednesday
Mar242010

HDI Support World March / April 2010

Thanks HDI for the latest Support World! My favorite read about people in our world of Service and Support!

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Wednesday
Mar242010

St Louis Gateway HDI Chapter Visit

ServiceSphere had the great pleasure of following up a fabulous HDI 2010 conference with a trip the Gateway Chapter of HDI in the city of St. Louis!!

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Thursday
Mar112010

itSMF USA talks prISM

After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.

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Monday
Feb152010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Monday
Feb082010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Sunday
Feb072010

ITSM Weekly The Podcast (Week 1)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Thursday
Feb042010

Jurassic Park and The Service Desk

How did we get from our DOS based Help Desk to worrying about Twitter? What can we do to explore and use Social Media on the desk? What can we do to prepare for the impending information age? These are some of the questions we will address. To understand our future, we must look to our past.....

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Monday
Feb012010

IT Service Management Weekly THE PODCAST

Each week we will bring conversation, news, hype, and absolutely NO FUD from your world of ITSM. (We might even talk about news outside the United States!)

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Monday
Feb012010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Sunday
Jan102010

How Could I Say No?

We was approached last last month to create a webinar for a company called Specops. We have a really full schedule this first quarter of 2010 and I was not sure if we could pull off more content on such short notice.

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Thursday
Jan072010

Rocky Mountain HDI Analyst of the Year 2009

From the original home of HDI, the birth place of HDI, we have the 2009 AOY awards. Food, Fun and MEAT! See who wins, see who is crushed and smell the burning flesh! 

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Tuesday
Jan052010

Fear and loathing in IT

Professionization of IT Industry - There have been several posts / threads about trying to upgrade IT to the level of say Doctors/Lawyers/Accountants with recognized Professionalisation..

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Tuesday
Dec292009

itSMF Fusion 2009 Dallas, TX

Finally the long awaited video from itSMF Fusion 2009 in Dallas, Texas. Did you make it, or are you on the cutting room floor?

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Friday
Dec252009

Could You Survive Christmas without ITIL or Your Help Desk?

Well you might be able to, but.....

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Thursday
Dec032009

Yo Help Desk, Your Help Is On The Way

So today I read that another ITSM Software vendor added Twitter support to their software. This brings the current list of vendors with ANY social media support to two...

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Tuesday
Oct272009

ServiceSphere Company Overview and HEAT Configurations

Monday
Oct122009

Customer Service Week with HDI!

Does your service desk need a 12 step program. Does your Help Desk hurt more than it helps?

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by Chris Dancy