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Monday, February 15, 2010 at 2:56PM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM Monday, February 8, 2010 at 10:16AM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM Sunday, February 7, 2010 at 2:14PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Help Desk, ITIL, ITSM, Service Desk in Podcast, You Got To Be Kidding Thursday, February 4, 2010 at 8:51PM How did we get from our DOS based Help Desk to worrying about Twitter? What can we do to explore and use Social Media on the desk? What can we do to prepare for the impending information age? These are some of the questions we will address. To understand our future, we must look to our past.....
Monday, February 1, 2010 at 2:49PM Each week we will bring conversation, news, hype, and absolutely NO FUD from your world of ITSM. (We might even talk about news outside the United States!)
Help Desk, ITIL, ITSM, Service Management, Social Media in Podcast Monday, February 1, 2010 at 10:09AM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM Sunday, January 10, 2010 at 5:21PM We was approached last last month to create a webinar for a company called Specops. We have a really full schedule this first quarter of 2010 and I was not sure if we could pull off more content on such short notice.
Help Desk, ITIL, ITSM in Conference, Vendor Announcement, Webinar Thursday, January 7, 2010 at 1:17PM From the original home of HDI, the birth place of HDI, we have the 2009 AOY awards. Food, Fun and MEAT! See who wins, see who is crushed and smell the burning flesh!
HDI, Help Desk, ITIL, ITSM in ServiceSphere TV Tuesday, January 5, 2010 at 5:20PM Professionization of IT Industry - There have been several posts / threads about trying to upgrade IT to the level of say Doctors/Lawyers/Accountants with recognized Professionalisation..
Tuesday, December 29, 2009 at 2:09PM Finally the long awaited video from itSMF Fusion 2009 in Dallas, Texas. Did you make it, or are you on the cutting room floor?
Help Desk, ITIL, ITSM, ServiceSphere in Conference, ServiceSphere TV 
