Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!
ITSM News and Comments
Entries in IT Skeptic (8)
This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
Rob and Tristan talk to Gene Kim about his book "The Phoenix Project" and the rise of DevOps.
Special guest Rebecca Wilson talks about her Change and Release Management journey.
The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.
The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.