Thursday, May 23, 2013 at 1:42AM Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!
Tuesday, May 21, 2013 at 5:44PM This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
Tuesday, April 30, 2013 at 11:35PM Rob and Tristan talk to Gene Kim about his book "The Phoenix Project" and the rise of DevOps.
Thursday, March 7, 2013 at 2:15AM Special guest Rebecca Wilson talks about her Change and Release Management journey.
Saturday, December 22, 2012 at 3:09AM The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Wednesday, December 12, 2012 at 7:01PM Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
Friday, November 2, 2012 at 1:20AM There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.
Sunday, September 30, 2012 at 1:58AM The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.
