Wednesday
Jun052013
ITIL JV, BMC changes and free speech ITSMPROW Episode 57
Wednesday, June 5, 2013 at 3:38AM Discussion of recent news in the ITSM industry including ITIL sale, BMC privatisation and more
Entries in ITIL (122)
Wednesday, June 5, 2013 at 3:38AM Monday
May272013
The Capita Interview - ITSM Weekly the Podcast Episode 111
Monday, May 27, 2013 at 2:00AM Interview with Capita and G2G3 about the changes in store for ITIL since it became a joint venture
Tuesday
May212013
Live from the floor of itSMFnz13 - ITSM Weekly Antipodean Podcast Episode 32
Tuesday, May 21, 2013 at 5:44PM This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
Monday
Apr292013
The Evolution and Children of Service Level Management - Practitioner Radio Episode 41
Monday, April 29, 2013 at 8:54AM A delve in to the history and changing role of Service Level Management and its progeny
Monday
Apr012013
Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30
Monday, April 1, 2013 at 5:13PM Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.
Thursday
Mar072013
The Real World of Change and Release Management - ITSM Weekly Antipodean Podcast Episode 29
Thursday, March 7, 2013 at 2:15AM Special guest Rebecca Wilson talks about her Change and Release Management journey.
Tuesday
Jan222013
Managing trains through funnels - Practitioner Radio Episode 37
Tuesday, January 22, 2013 at 7:08AM Guest Jack Probst talks us through service pipeline management and IT as a Factory
Saturday
Dec222012
Festive Roundup – ITSM Weekly Antipodean Podcast Episode 27
Saturday, December 22, 2012 at 3:09AM The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Wednesday
Dec122012
Meet Fred Luddy – CPO Servicenow – ITSM Weekly Antipodean Podcast Episode 26
Wednesday, December 12, 2012 at 7:01PM Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
Friday
Nov022012
Industry Advice on ITSM Technology – What Is It Worth? – ITSM Weekly Antipodean Podcast Episode 25
Friday, November 2, 2012 at 1:20AM There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.
Wednesday
Oct032012
The future, it is something you feel, not see.
Wednesday, October 3, 2012 at 4:29AM Nostalgic about the the future of IT.
tagged BIOTech, DNA, ITIL, ITSM, Robotics, customer service in Conference
BIOTech, DNA, ITIL, ITSM, Robotics, customer service in Conference Sunday
Sep302012
Standard + Case - ITSM Weekly The Podcast Antipodean Edition Episode 24
Sunday, September 30, 2012 at 1:58AM The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.
Sunday
Sep092012
Project & Change Management Integration - Practitioner Radio Episode 32
Sunday, September 9, 2012 at 12:25PM Graham Tip Synopsis: Change is not what something imposed on us Change is something we do for managing Risk.
Saturday
Sep082012
Knowledge Management and ITSM - ITSM Weekly Antipodean Podcast Episode 23
Saturday, September 8, 2012 at 8:02PM The Knowledge Bird talks to us about putting the KM into ITSM.
Friday
Aug242012
LIVE from the Floor of LeadIT 2012 ITSM Weekly Antipodean Podcast Episode 22
Friday, August 24, 2012 at 11:02PM LIVE from the floor of the itSMFA LeadIT 2012 Conference
Sunday
Jul082012
How to Survive Your Conference & Get Your ROI - ITSM Weekly Antipodean Podcast Episode 20
Sunday, July 8, 2012 at 4:44AM The before, during and after survival tips of conferencing and getting your ROI!
Tuesday
May012012
RFPs - The Good, The Bad & The Ugly - ITSM Weekly Antipodean Podcast Episode 17
Tuesday, May 1, 2012 at 7:19AM Request for Proposals - or is that Pain? The Good, The Bad & The Ugly! The experience and the process! Some tips and tricks for managing the overload, excessive requirements, realistic scope challenges & the frustration of the money value equation.
Thursday
Aug112011
Practitioner Radio Episode 12 - Demand Management
Thursday, August 11, 2011 at 4:22PM Troy’s Thunder Bolt Tip of The Day: IT like any service provider is responsible for planning and managing their supply based on demand. Demand Management is in part about receiving and influencing demand based on their clients best interests
Tuesday
Apr122011
Tuesday
Mar082011
Practitioner Radio Episode 6 (Special Edition with Jack Probst)
Tuesday, March 8, 2011 at 3:21PM Sausage and Standards the Practitioner Radio Look at ISO 20000