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Wednesday, March 10, 2010 at 1:59PM Lots of chatter yesterday and today on tools, certification and drama.
ITIL, Service Desk, hHelp Desk in RANT Monday, February 22, 2010 at 2:26PM The best links and comments from Twitter LAST week!
ITIL, ITSM, Social Media in TWISM Saturday, February 20, 2010 at 8:41PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Saturday, February 20, 2010 at 7:48PM ITIL certified practitioners, ITIL certified software, The OGC, APM the list goes on and on. In "The Wizard of OZ", Dorothy found out that the "wizard" was not who she thought it was
ITIL, ITSM in ServiceSphere TV Thursday, February 18, 2010 at 6:43PM On Tuesday an out of work Service Desk Manager reached out to me via Twitter. He was very honest with his situation and asked if I could help.
ITIL, ITSM, ServiceSphere Gives Back, Social Media in IMHO Monday, February 15, 2010 at 8:04PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
HDI, ITIL, ITSM, ITSMF, Pink Elephant, Social Media, prISM in Podcast Monday, February 15, 2010 at 2:56PM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM Friday, February 12, 2010 at 10:27AM Ok, I admit I have a sharing problem, I also admit there are companies and people in the ITIL elite that do not like my tweets, blogs or videos, actually I am proud of that one. Just because people or orgs do not like my work it does not make me dislike them or even not RT them.
ITIL, ITSM, Social Media in RANT Tuesday, February 9, 2010 at 10:00AM Yesterday we covered moment by moment as itSMF USA announced prISM. Jay Stuart, Bob Sterbens and a very congested Suzanne Van Hove gave us the break down. Today as Bob Sterbens tweeted I asked a few questions of him without any response.
Monday, February 8, 2010 at 10:16AM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM 
