Discussion of recent news in the ITSM industry including ITIL sale, BMC privatisation and more
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Entries in ITIL (122)
Interview with Capita and G2G3 about the changes in store for ITIL since it became a joint venture
This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
A delve in to the history and changing role of Service Level Management and its progeny
Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30
Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.
Special guest Rebecca Wilson talks about her Change and Release Management journey.
Guest Jack Probst talks us through service pipeline management and IT as a Factory
The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.
Nostalgic about the the future of IT.
The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.
Graham Tip Synopsis: Change is not what something imposed on us Change is something we do for managing Risk.
The Knowledge Bird talks to us about putting the KM into ITSM.
LIVE from the floor of the itSMFA LeadIT 2012 Conference
The before, during and after survival tips of conferencing and getting your ROI!
Request for Proposals - or is that Pain? The Good, The Bad & The Ugly! The experience and the process! Some tips and tricks for managing the overload, excessive requirements, realistic scope challenges & the frustration of the money value equation.
Troy’s Thunder Bolt Tip of The Day: IT like any service provider is responsible for planning and managing their supply based on demand. Demand Management is in part about receiving and influencing demand based on their clients best interests
Sausage and Standards the Practitioner Radio Look at ISO 20000