Michael Imhoff Nielsen joins Aale and Daniel for a discussion about the importance and challenges of defining your service and your capabilities
This is why we can't have nice things
Entries in ITIL (128)
The team talk about the benefits of formal training for ITSM people and discuss recent and upcoming industry conferences and events
Toby Moore joins the hosts from UK to give his perspective as part of a new generation of ITSM workers
Talking with guest Peter Hepworth, CEO of the Joint Venture – AXELOS – formed to promote the Best Management Practice including ITIL and PRINCE2.
Andy White of EasyVista joins Barclay and James to talk about the future of ITIL and what's really needed from training and leadership today
KPMG consultant Farah Remtulla joins former Emery colleague Mark Kawasaki and Matt Beran talking about consulting, generational differences, learning and creative value.
Discussion of recent news in the ITSM industry including ITIL sale, BMC privatisation and more
Interview with Capita and G2G3 about the changes in store for ITIL since it became a joint venture
This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
A delve in to the history and changing role of Service Level Management and its progeny
Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30
Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.
Special guest Rebecca Wilson talks about her Change and Release Management journey.
Guest Jack Probst talks us through service pipeline management and IT as a Factory
The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.
Nostalgic about the the future of IT.
The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.
Graham Tip Synopsis: Change is not what something imposed on us Change is something we do for managing Risk.
The Knowledge Bird talks to us about putting the KM into ITSM.