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Entries in ITSM (162)

Tuesday
Dec032013

Service Management for the Business - ITSM AP Episode 40

The hosts chat with Nanyi Gong, ICT Manager at Laidlaw College about his experience of working with the wider organisation to get real results from implementing the right ITSM practices.

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Thursday
Nov212013

Creativity, Innovation and ITSM – ITSM Weekly Podcast Episodes 119 and 120

The gang gets together in a two part series to talk about creativity and innovation and how it relates (or doesn't relate?) to ITSM.

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Thursday
Aug222013

The future of ITSM and ITIL - ITSM Weekly the Podcast Episode 116

Toby Moore joins the hosts from UK to give his perspective as part of a new generation of ITSM workers

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Wednesday
Jul312013

WHISTLING DIXIE - ITSM WEEKLY ANTIPODEAN PODCAST EPISODE 35

The crew tackle a personal but public issue within ITSM about exposing and being exposed.

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Saturday
Jul132013

Finding and Managing Our Talent - ITSM Weekly Antipodean Podcast Episode 34

Karen Gately joins the team to discuss Talent Management.

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Saturday
Jun152013

History on Demand, The ITSM Event of the Decade

People, Process and Tech? No. PEOPLE, INNOVATION and COMMUNITY.

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Wednesday
Jun052013

ITIL JV, BMC changes and free speech ITSMPROW Episode 57

Discussion of recent news in the ITSM industry including ITIL sale, BMC privatisation and more

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Monday
Jun032013

Major Incident Review and Root Cause Analysis Practitioner Radio Episode 43

A look at the differences in and pitfalls when tackling Problem Management and Major Incident with special guest Gary Case

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Monday
May272013

The Capita Interview - ITSM Weekly the Podcast Episode 111

Interview with Capita and G2G3 about the changes in store for ITIL since it became a joint venture

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Thursday
May232013

I Can't Get No...Satisfaction! ITSM Weekly Antipodean Podcast Episode 33

Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!

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Tuesday
May212013

Live from the floor of itSMFnz13 - ITSM Weekly Antipodean Podcast Episode 32

This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.

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Monday
May132013

Automating the Future - ITSM Weekly the Podcast, Episode 110

Special guest Wade Foster talks about automation and how his company Zapier are using public APIs to provide integrations between many different tools and sites

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Tuesday
May072013

Mentoring and ITSM - ITSMPROW Episode 55

Recorded live at SITS13 with an array of guests including show speakers, ITSM apprentices, mentors and mentees.

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Tuesday
Apr162013

O Brother, where art thou? ITSM Weekly Podcast Episode 108

In the absence of regular US host Matt Beran, his brother Nate is this episode's guest. Hear about his experiences as a Network Engineer who blogs and participates on social media and why he does what he does.

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Wednesday
Apr102013

Give me questions, not answers

This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves. Ignore more than 600 years of wisdom at your peril! This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves.Ignore more than 600 years of wisdom at your peril!.

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Tuesday
Apr022013

Hi-tech solutions, human passions - ITSM Weekly Podcast Episode 107

Special guest Jay Leader, CIO of Rapid7, talks about the challenges and motivations behind working for hi-tech start-ups and developing the latest security solutions

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Monday
Apr012013

Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30

Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.

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Wednesday
Mar202013

Students, learning and IT - ITSMWP Episode106

Speaking to two Emory University students about the role of technology and devices in Higher Education today

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Thursday
Mar072013

The Real World of Change and Release Management - ITSM Weekly Antipodean Podcast Episode 29

Special guest Rebecca Wilson talks about her Change and Release Management journey.

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Wednesday
Mar062013

The Quantified Enterprise - ITSM Weekly Podcast Episode 105

The first show with Mark Kawasaki hosting - Chris appears as a guest. Talking about Quantified Enterprise, paying attention, the future of interacting with devices and self-awareness.

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by Chris Dancy