Saturday
Jun152013
History on Demand, The ITSM Event of the Decade
Saturday, June 15, 2013 at 4:20AM People, Process and Tech? No. PEOPLE, INNOVATION and COMMUNITY.
Entries in ITSM (157)
Saturday, June 15, 2013 at 4:20AM Wednesday
Jun052013
ITIL JV, BMC changes and free speech ITSMPROW Episode 57
Wednesday, June 5, 2013 at 3:38AM Discussion of recent news in the ITSM industry including ITIL sale, BMC privatisation and more
Monday
Jun032013
Major Incident Review and Root Cause Analysis Practitioner Radio Episode 43
Monday, June 3, 2013 at 2:00AM A look at the differences in and pitfalls when tackling Problem Management and Major Incident with special guest Gary Case
Monday
May272013
The Capita Interview - ITSM Weekly the Podcast Episode 111
Monday, May 27, 2013 at 2:00AM Interview with Capita and G2G3 about the changes in store for ITIL since it became a joint venture
Thursday
May232013
I Can't Get No...Satisfaction! ITSM Weekly Antipodean Podcast Episode 33
Thursday, May 23, 2013 at 1:42AM Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!
Tuesday
May212013
Live from the floor of itSMFnz13 - ITSM Weekly Antipodean Podcast Episode 32
Tuesday, May 21, 2013 at 5:44PM This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
Monday
May132013
Automating the Future - ITSM Weekly the Podcast, Episode 110
Monday, May 13, 2013 at 9:29AM Special guest Wade Foster talks about automation and how his company Zapier are using public APIs to provide integrations between many different tools and sites
Tuesday
May072013
Mentoring and ITSM - ITSMPROW Episode 55
Tuesday, May 7, 2013 at 5:29AM Recorded live at SITS13 with an array of guests including show speakers, ITSM apprentices, mentors and mentees.
Tuesday
Apr162013
O Brother, where art thou? ITSM Weekly Podcast Episode 108
Tuesday, April 16, 2013 at 7:28AM In the absence of regular US host Matt Beran, his brother Nate is this episode's guest. Hear about his experiences as a Network Engineer who blogs and participates on social media and why he does what he does.
Wednesday
Apr102013
Give me questions, not answers
Wednesday, April 10, 2013 at 8:08AM This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves. Ignore more than 600 years of wisdom at your peril! This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves.Ignore more than 600 years of wisdom at your peril!.
Tuesday
Apr022013
Hi-tech solutions, human passions - ITSM Weekly Podcast Episode 107
Tuesday, April 2, 2013 at 4:49AM Special guest Jay Leader, CIO of Rapid7, talks about the challenges and motivations behind working for hi-tech start-ups and developing the latest security solutions
Monday
Apr012013
Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30
Monday, April 1, 2013 at 5:13PM Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.
Wednesday
Mar202013
Students, learning and IT - ITSMWP Episode106
Wednesday, March 20, 2013 at 5:34AM Speaking to two Emory University students about the role of technology and devices in Higher Education today
Thursday
Mar072013
The Real World of Change and Release Management - ITSM Weekly Antipodean Podcast Episode 29
Thursday, March 7, 2013 at 2:15AM Special guest Rebecca Wilson talks about her Change and Release Management journey.
Wednesday
Mar062013
The Quantified Enterprise - ITSM Weekly Podcast Episode 105
Wednesday, March 6, 2013 at 2:53AM The first show with Mark Kawasaki hosting - Chris appears as a guest. Talking about Quantified Enterprise, paying attention, the future of interacting with devices and self-awareness.
tagged 105, ITSM, itsm weekly in Podcast
105, ITSM, itsm weekly in Podcast Thursday
Feb282013
Live from Pink13: Service Orchestration - Practitioner Radio Episode 39
Thursday, February 28, 2013 at 4:35AM Recorded in front on a live studio audience at Pink13 in Las Vegas
Tuesday
Feb262013
How to build and run a concierge bar - Getting face to face in #ITSM
Tuesday, February 26, 2013 at 11:17AM Evolution of the help desk or paradigm shift? Join David Cannon, Chris Rixon and I as we talk about creating a concierge bar for your IT Service Desk.
Sunday
Feb242013
tagged ITSM, Social Media in Resources
ITSM, Social Media in Resources Wednesday
Feb202013
Service Integration - ITSMROWP Episode 51
Wednesday, February 20, 2013 at 7:15AM Recorded at the TCS Service Integration event, with special guest Stuart Rance
Thursday
Feb142013
Pink Elephant 2013 - The Digital Experience
Thursday, February 14, 2013 at 3:48PM Three presentations, digital evernote collaboration and real time twitter archive....oh and some surprises.