ITSM News and Comments
Entries in ITSM (157)
Discussion of recent news in the ITSM industry including ITIL sale, BMC privatisation and more
A look at the differences in and pitfalls when tackling Problem Management and Major Incident with special guest Gary Case
Interview with Capita and G2G3 about the changes in store for ITIL since it became a joint venture
Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!
This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
Special guest Wade Foster talks about automation and how his company Zapier are using public APIs to provide integrations between many different tools and sites
Recorded live at SITS13 with an array of guests including show speakers, ITSM apprentices, mentors and mentees.
In the absence of regular US host Matt Beran, his brother Nate is this episode's guest. Hear about his experiences as a Network Engineer who blogs and participates on social media and why he does what he does.
This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves. Ignore more than 600 years of wisdom at your peril! This paper contains 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves.Ignore more than 600 years of wisdom at your peril!.
Special guest Jay Leader, CIO of Rapid7, talks about the challenges and motivations behind working for hi-tech start-ups and developing the latest security solutions
Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30
Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.
Speaking to two Emory University students about the role of technology and devices in Higher Education today
Special guest Rebecca Wilson talks about her Change and Release Management journey.
The first show with Mark Kawasaki hosting - Chris appears as a guest. Talking about Quantified Enterprise, paying attention, the future of interacting with devices and self-awareness.
Recorded in front on a live studio audience at Pink13 in Las Vegas
Evolution of the help desk or paradigm shift? Join David Cannon, Chris Rixon and I as we talk about creating a concierge bar for your IT Service Desk.
Recorded at the TCS Service Integration event, with special guest Stuart Rance
Three presentations, digital evernote collaboration and real time twitter archive....oh and some surprises.