Monday, December 14, 2009 at 11:29AM With great surprise and delight I am proud to announce eight vendors contacted ServiceSphere with intentions to participate with the ITSM 2010 Olympics...
ITIL, ITSM, Social in Vendor Announcement Saturday, December 12, 2009 at 1:37PM Thank you everyone for sending in tweets and Facebook messages...
Friday, December 4, 2009 at 4:58PM Thank you everyone for sending in tweets and Facebook messages...
Thursday, December 3, 2009 at 9:30AM So today I read that another ITSM Software vendor added Twitter support to their software. This brings the current list of vendors with ANY social media support to two...
Help Desk, ITIL, ITSM, Social Media in RANT Wednesday, December 2, 2009 at 6:10PM While tweeting this morning I found a story on computer world called "The unspoken truth about why your IT sucks".
ITIL, ITSM, Social Media in IMHO Wednesday, December 2, 2009 at 10:01AM Useful Links Should Never Die on Twitter:
Service Catalog Thought Leaders Announce Open Service Catalog Specification Industry Consortium
SAN MATEO, Calif.--(BUSINESS WIRE)--BMC Software, CA Inc., FrontRange Solutions, IBM, and newScale today announced the formation of the Service Portfolio and Catalog Language (SPACL) consortium and delivery of the first draft of the SPACL specification. It is the intention of the SPACL consortium to submit the specification to an industry standard group once it is matured.
Service Desk Manager at Microsoft
Did you ever wonder what it would be like to work on the service desk at Microsoft? Well now you know!
ITIL® V3 Master Qualification
The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmers, and formal professional and career frameworks for ITSM practitioners.
Gaming the System
There’s a discoverable structure to the rules. There’s a correct order, which, when followed, offers a type of reward. It’s the advantage of thinking three blocks ahead in Tetris or holding onto those beguiling hypercubes in Bejeweled. This is the advanced discovery of the system around the rules that leads to exponential geek joy.
IT Challenges For An IT Specialist
BURLINGAME, Calif. -- Even IT companies have IT issues. Tony Young, chief information officer at data integration software maker Informatica, talked with Forbes recently about the challenges of managing a company full of IT workers.
Intellectual Property Awareness
What is Intellectual Property (IP)?
User Opinion Doesn’t Matter
The term “User” describes the recipient of a service, a role that interacts with and consumes the service defined and paid for by a “Customer” role. In business Users often work for and report to Customers…
ITIL, ITSM, Social Media in TWISM Tuesday, December 1, 2009 at 3:28PM 
Monday, November 30, 2009 at 2:33PM Make sure to stop by booth #829 to find out about ITMM (IT Marketing Mangement).
Monday, November 30, 2009 at 10:49AM ITIL Version 3 is to be updated to provide improvements in presentation...
Wednesday, November 25, 2009 at 1:52PM ServiceSphere would like to thank all those who voted for our IT Twitter user of the year...
ITSM, Social Media in IMHO Monday, November 16, 2009 at 11:47AM After a few false starts Computer Weekly has the short list for IT Bloggers of the year done. This week is THE LAST week to vote...
ITIL, ITSM, Social Media in Best Practice, IMHO, ITIL GURU, RANT Sunday, November 15, 2009 at 10:44AM Guy Kawasaki, George Washington, Phil Gerbyshak, Riitta Raesmaa, Desktop Support, HDI, Groaning and Brandon Caudle?
Monday, November 2, 2009 at 2:50PM
Cubetree is YAMMER on POWER DRINKS!
Friday, October 30, 2009 at 10:54AM Twitter introduced lists today...
Tuesday, October 27, 2009 at 4:12PM Tuesday, October 20, 2009 at 11:26AM Heard this today and rememebered how much it means to me...
Friday, October 16, 2009 at 9:18PM I told David Coyle I felt the "Magic Quadrant" would be the death nail for Gartner. That people would go to social sources. Apparently someone doesn't agree...
ITIL, ITSM, Social Media in IMHO, RANT Monday, October 12, 2009 at 3:28PM Does your service desk need a 12 step program. Does your Help Desk hurt more than it helps?
