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Entries in ITSM (162)

Thursday
Jan072010

This Week In Service Management 

The Weeks Best Links and New Twitter Followers

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Tuesday
Jan052010

Fear and loathing in IT

Professionization of IT Industry - There have been several posts / threads about trying to upgrade IT to the level of say Doctors/Lawyers/Accountants with recognized Professionalisation..

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Monday
Jan042010

HDI Higher Education Forum 2009

Rockin like the Quaker Oats guy, ServiceSphere presents Higher Education Forum 2009 with HDI.

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Tuesday
Dec292009

itSMF Fusion 2009 Dallas, TX

Finally the long awaited video from itSMF Fusion 2009 in Dallas, Texas. Did you make it, or are you on the cutting room floor?

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Tuesday
Dec292009

Pink Elephant Conference Tweet Up #PINK10

Let's see if we can make the itSMF tweet up look like a kid's gathering!

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Friday
Dec252009

Could You Survive Christmas without ITIL or Your Help Desk?

Well you might be able to, but.....

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Friday
Dec182009

Help Desk Categorization Webinar 

Did you miss the Categorization Webinar Today? No problem! Without registration and free to everyone, the material from today’s webinar!

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Friday
Dec182009

ITIL And The Help Desk Under The Tree Week 3

Absolute mayhem this week. From Facebook to Twitter people are really coming out and wanting some HELP DESK GOODNESS!!

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Tuesday
Dec152009

How do you picture your IT?

Tuesday
Dec152009

Buisness IT Alignment

Do you have Business and IT Alignment> Is it obvious?

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Monday
Dec142009

The ITSM 2010 Olympics!

With great surprise and delight I am proud to announce eight vendors contacted ServiceSphere with intentions to participate with the ITSM 2010 Olympics...

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Saturday
Dec122009

ITIL And The Help Desk Under The Tree Week 2

Thank you everyone for sending in tweets and Facebook messages...

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Friday
Dec042009

ITIL and the Help Desk Under The Tree Week 1

Thank you everyone for sending in tweets and Facebook messages...

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Thursday
Dec032009

Yo Help Desk, Your Help Is On The Way

So today I read that another ITSM Software vendor added Twitter support to their software. This brings the current list of vendors with ANY social media support to two...

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Wednesday
Dec022009

Someone always says it better

While tweeting this morning I found a story on computer world called "The unspoken truth about why your IT sucks".

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Wednesday
Dec022009

This Week In Service Management 

Useful Links Should Never Die on Twitter:

Service Catalog Thought Leaders Announce Open Service Catalog Specification Industry Consortium

SAN MATEO, Calif.--(BUSINESS WIRE)--BMC Software, CA Inc., FrontRange Solutions, IBM, and newScale today announced the formation of the Service Portfolio and Catalog Language (SPACL) consortium and delivery of the first draft of the SPACL specification. It is the intention of the SPACL consortium to submit the specification to an industry standard group once it is matured.

Service Desk Manager at Microsoft

Did you ever wonder what it would be like to work on the service desk at Microsoft? Well now you know!

ITIL® V3 Master Qualification


The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmers, and formal professional and career frameworks for ITSM practitioners.

Gaming the System

There’s a discoverable structure to the rules. There’s a correct order, which, when followed, offers a type of reward. It’s the advantage of thinking three blocks ahead in Tetris or holding onto those beguiling hypercubes in Bejeweled. This is the advanced discovery of the system around the rules that leads to exponential geek joy.

IT Challenges For An IT Specialist

BURLINGAME, Calif. -- Even IT companies have IT issues. Tony Young, chief information officer at data integration software maker Informatica, talked with Forbes recently about the challenges of managing a company full of IT workers.

Intellectual Property Awareness

What is Intellectual Property (IP)?

User  Opinion Doesn’t Matter

The term “User” describes the recipient of a service, a role that interacts with and consumes the service defined and paid for by a “Customer” role. In business Users often work for and report to Customers…





Tuesday
Dec012009

December 8, 2009 LOVE YOUR HELP DESK!!

Prizes ALSO given away each week see link!
Monday
Nov302009

HDI 2010 Annual Conference and Expo 03/16/10 - 03/20/10 

Make sure to stop by booth #829 to find out about ITMM (IT Marketing Mangement).

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Monday
Nov302009

ITIL ® Update: Frequently Asked Questions

ITIL Version 3 is to be updated to provide improvements in presentation...

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Wednesday
Nov252009

Computer Weekly Blog Awards

ServiceSphere would like to thank all those who voted for our IT Twitter user of the year...

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by Chris Dancy